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allened
Level 7

ePO nDLP events not showing username

Hi,

We have Web Gateway v7.6 ICAP connected to a new nDLP v11 Prevent for Data-in-motion key word detection. The nDLPs are administered through ePO v5.9.

When an event is triggered on the DLP, (such as from a POST event to a WebMail account), the ePO shows the incident, and ip address of the Client PC, but the username is not picked up by ePO.

This all worked OK , with nDLP v9.3, but then we were using a Management DLP not ePO.

So what am I missing?

Thanks

A

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