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ePO is not reporting back on HIPS

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Agent is communicating back all other information.  I know HIPS is installed I can view the threat log events (on the machines having this problem)  in ePO.  This is with both version 7 and 8 (in process of upgrading)

ePO agent 4.8

AV 8.8

HIPS 7 and 8

1 Solution

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Re: ePO is not reporting back on HIPS

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I ended up opening a ticket with McAfee yesterday.  I needed the HIPS Ripper tool.  Once I ran this and reinstalled machines reported back in. 

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Re: ePO is not reporting back on HIPS

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In the McAfee Agent 'general' policy applied to these machines, try ticking:

Agent-to-server communication: Retrieve all system and product properties (recommended). If unchecked retrieve only a subset of properties. 

Apply that policy change and see if ti makes any difference.

Failing that, try an agent wake-up call with full props collection.

Re: ePO is not reporting back on HIPS

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I ended up opening a ticket with McAfee yesterday.  I needed the HIPS Ripper tool.  Once I ran this and reinstalled machines reported back in. 

Re: ePO is not reporting back on HIPS

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Hi,

It would be handy to know under what circumstances that this 'ripper' tool is required, ie what was the root cause of the issue?  I have never heard of this tool before, would be interesting to know when it is needed.

Re: ePO is not reporting back on HIPS

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I am having the same issue.  Where can I get a copy of the HIPS Ripper?

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