Does anyone know how ePO distiguishes when or how a machine is a laptop?
There is a tag criteria called "Is Laptop" but how does ePO know? see attachment.
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The agent queries WMI for the Win32_SystemEnclosure value, and determines whether the machine is a laptop or not based on the results. (Essentially it's looking for a particular chassis type.)
I am seeing machines being incorrectly indentified as laptops. When I run the initial tag setup for Is Laptop = Yes, I pull back 6 times as many machines as we have laptops. We have USFF, Dell Optiplex 745, etc., but shouldn't those pull back a different value from the System Enclosure Class?
Any ideas on a workaround?
I had a similar issue a few days ago. From what I was able to find out, the "is laptop" value on ePO referes to the "is portable" on the agent (4.0/4.5).
Dell USFF devices are considered "portable" as they return WMI code 16 (lunch box).
Although a "lunch box" is theoretically a portable device, it sure ain't a laptop, so I guess McAfee should fix this inconsistency.
CEPon 3/18/10 6:47:28 PM CDT
If it's reproducible, please open a support case as this will need to be fixed in code. As foobar says it's probably because the chassis is coming back as 16, which will flag the IsLaptop as true.
Sorry about the late reply.
I did that already. Support told me to open a FMR in order to suggest a "product improvement" as the issue wasn't a product defect.
I guess I'll be opening a FMR asking for the "is laptop" label in ePO to be changed to "is portable" (so it matches the information gathered by the agent).