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McAfee Employee cdinet
McAfee Employee
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Message 21 of 30

Re: ePO Master Key state is invalid

also, in the db\keystore directory, open up the sm zip file and open the keystore.properties file with notepad.  What is the hash for the smpubkey.bin?

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Re: ePO Master Key state is invalid

Here was the ouput from the SQL query


Capture.JPG

Highlighted

Re: ePO Master Key state is invalid

The HASH for the sm key is 

rLTdmOQS/5BfUFp610g3uRnii5GKY2DEQSP8WDqgGzs=

McAfee Employee cdinet
McAfee Employee
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Message 24 of 30

Re: ePO Master Key state is invalid

since you regenerated the key, does that match now what is in the server settings security keys for local master rpo key pair?

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Re: ePO Master Key state is invalid

Yes I have a backup table. The query show the following

 

Capture.JPG

McAfee Employee cdinet
McAfee Employee
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Message 26 of 30

Re: ePO Master Key state is invalid

That is a problem.  Do you have an eposerverinfobackup table?  If so, does that field show a hash?

 

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McAfee Employee cdinet
McAfee Employee
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Message 27 of 30

Re: ePO Master Key state is invalid

That masterkeyhash value is actually the agent communication key master.  What shows in the epo console for the agent-server secure communication keys?

 

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McAfee Employee cdinet
McAfee Employee
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Message 28 of 30

Re: ePO Master Key state is invalid

if you would like to call, I can set up a webex bridge to expedite looking at this.

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Re: ePO Master Key state is invalid

I have the following key in ePO 

 

Capture.JPG

Yes please, do you have a number I can contact you on?

McAfee Employee cdinet
McAfee Employee
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Message 30 of 30

Re: ePO Master Key state is invalid

https://mcafee.webex.com/mcafee/e.php?MTID=mb45889c70521db652d06879e0a010abf

 

if that link doesn't work, go to mcafee.webex.com and enter meeting id 923 609 673

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