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ePO Master Key state is invalid

Hi Everyone

Having an issue with ePO 5.9.1 and re-installing an Agent Handler.

Everytime I run the AH installer it get so far through but when getting to retrieving files from ePO server it fails and roole back the install.

From the logs I can see the following...

AHSETUP.GetFiles() returned -1, szError=Error 0 :
Master key state is not valid

Also if I look at the ePO server Orion log I can also see events like the following.

com.mcafee.epo.core.EpoValidateException: Master key state is not valid

I have a service request in with McAfee but no idea at the moment. Has anyone elsee seen this before and any ideas how to fix??

Thanks in advance

Steve

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McAfee Employee cdinet
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Message 2 of 30

Re: ePO Master Key state is invalid

what is your sr ?

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Re: ePO Master Key state is invalid

SR is 4-18667525461

McAfee Employee cdinet
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Message 4 of 30

Re: ePO Master Key state is invalid

Do you happen to have a mer from the epo server?  We need to see what is going on with the keys on that server.  When you run the mer, be sure to run it as administrator and choose epo as the product instead of all products.

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McAfee Employee cdinet
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Message 5 of 30

Re: ePO Master Key state is invalid

Another question - is this a recent upgrade to 5.9.1?  Do you have the 5.9.1 hotfix installed or done workaround in KB90182?

 

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Re: ePO Master Key state is invalid

Just getting a MER for the ePO server now.

This was originally an upgrade but we had to do a DR back in Jan. We did a fresh install and restored the DB. As part of the restore we did follow the KB to restore the exisiting CERTS. 

Everything seems to have been working fine up until the end of March when I see these errors appeariong in the logs.

McAfee Employee cdinet
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Message 7 of 30

Re: ePO Master Key state is invalid

Ok, thanks - did anything change at all in March?  Let me know when mer is uploaded.  I may not have time to review it till Monday, just depends on when you can get it posted.

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Re: ePO Master Key state is invalid

Really appreciated.

We are unable to manage ha;lf the estate currently so not great as we also need tpo push a new policy out.

Nothig has changed that I'm aware of. We did have an issue with the actuall ePO console not starting up which strangley sorted itself out with support stating it could be performance related but were unsure themseleves as the logs never showed an issue

Re: ePO Master Key state is invalid

Mer log from the ePO server has now been uploaded

 

Thanks

Steve

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McAfee Employee cdinet
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Message 10 of 30

Re: ePO Master Key state is invalid

error in epoapsvr log - Unable to determine master server key hash.

In the db\keystore directory, back up the sm2048xxx key and delete it from that directory, then restart epo services and see if that error goes away in the epoapsvr log.

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