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Goitse
Level 7
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Message 1 of 5

ePO Installation Error

When trying to install the Mcafee ePO agent FramePkg I get an error;

There was an unexpected error during setup execution. See this log file for details:
c:\temp\NAILogs\FrmInst_name of the machine
:confused:
4 Replies
tonyb99
Level 13
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Message 2 of 5

RE: ePO Installation Error

...then please post the contents of this logfile...
Goitse
Level 7
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Message 3 of 5

RE: ePO Installation Error

20080516142810 I #1932 Stub Pkg
20080516142810 I #1932 Stub Pkg START ["\\10.224.46.2\vol1\ZenWorks\Nal\McAfee ePO Agent\FramePkg.exe" ]
20080516142810 I #1932 Common Pkg CreateDirectory (c:\temp\unz11.tmp)
20080516142812 I #1932 Stub Pkg System=0
20080516142812 I #1932 Common Pkg CreateProcess (c:\temp\unz11.tmp\FrmInst.exe, /CreateService="\\10.224.46.2\vol1\ZenWorks\Nal\McAfee ePO Agent\FramePkg.exe" /LOGDIR=c:\temp\NAILogs /Cleanup2="c:\temp\unz11.tmp" /EmbeddedUsername="" /EmbeddedDomain="" /EmbeddedPassword="" /Install=Agent)
20080516142812 I #1932 Common Pkg WaitForSingleObject (c:\temp\unz11.tmp\FrmInst.exe, -1)
20080516142813 I #3204 Setup Ins START [/CreateService="\\10.224.46.2\vol1\ZenWorks\Nal\McAfee ePO Agent\FramePkg.exe" /LOGDIR=c:\temp\NAILogs /Cleanup2="c:\temp\unz11.tmp" /EmbeddedUsername="" /EmbeddedDomain="" /EmbeddedPassword="" /Install=Agent]
20080516142813 I #3204 Setup Ins Windows 5.1.2600 Service Pack 2
20080516142813 I #3204 Setup Ins Restarting as a service to get System rights
20080516142814 I #3252 Stub Pkg
20080516142814 I #3252 Stub Pkg START [c:\temp\unz11.tmp\FramePkg.exe /SignalComplete /LOGDIR=c:\temp\NAILogs /Cleanup2="c:\temp\unz11.tmp" /WaitFor=2176 /CurrentFolder="\\10.224.46.2\vol1\ZenWorks\Nal\McAfee ePO Agent" /Install=Agent]
20080516142814 I #3252 Common Pkg CreateDirectory (c:\temp\unz12.tmp)
20080516142814 E #3252 Extract Pkg error line 274
20080516142814 E #3252 Stub Pkg extract error
20080516142814 I #3252 Stub Pkg END 1603
20080516142814 E #3204 Service Ins Error trace:
20080516142814 E #3204 Thread Ins [Main thread]->
20080516142814 E #3204 Setup Ins [Restarting as a service to get System rights]->
20080516142814 E #3204 Service Ins [Change state,NAIMServInst,0015a670,RUNNING]->
20080516142814 E #3204 Service Ins [StartService,NAIMServInst,0015a670]->
20080516142814 E #3204 Service Ins error 1053: The service did not respond to the start or control request in a timely fashion.
20080516142814 E #3204 UI Ins Error trace:
20080516142814 E #3204 Thread Ins [Main thread]->
20080516142814 E #3204 UI Ins There was an unexpected error during setup execution. See this log file for details: c:\temp\NAILogs\FrmInst_010-224-046-115.txt
20080516142832 I #3204 Thread Ins Exit program
20080516142832 I #3204 Setup Ins END 1603
20080516142832 I #1932 Stub Pkg END 1603
20080516143530 I #408 Stub Pkg
20080516143530 I #408 Stub Pkg START ["C:\Documents and Settings\User\Desktop\FramePkg.exe" ]
20080516143530 I #408 Common Pkg CreateDirectory (c:\temp\unz13.tmp)
20080516143532 I #408 Stub Pkg System=0
20080516143532 I #408 Common Pkg CreateProcess (c:\temp\unz13.tmp\FrmInst.exe, /CreateService="C:\Documents and Settings\User\Desktop\FramePkg.exe" /LOGDIR=c:\temp\NAILogs /Cleanup2="c:\temp\unz13.tmp" /EmbeddedUsername="" /EmbeddedDomain="" /EmbeddedPassword="" /Install=Agent)
20080516143532 I #408 Common Pkg WaitForSingleObject (c:\temp\unz13.tmp\FrmInst.exe, -1)
20080516143533 I #644 Setup Ins START [/CreateService="C:\Documents and Settings\User\Desktop\FramePkg.exe" /LOGDIR=c:\temp\NAILogs /Cleanup2="c:\temp\unz13.tmp" /EmbeddedUsername="" /EmbeddedDomain="" /EmbeddedPassword="" /Install=Agent]
20080516143533 I #644 Setup Ins Windows 5.1.2600 Service Pack 2
20080516143533 I #644 Setup Ins Restarting as a service to get System rights
20080516143534 I #840 Stub Pkg
20080516143534 I #840 Stub Pkg START [c:\temp\unz13.tmp\FramePkg.exe /SignalComplete /LOGDIR=c:\temp\NAILogs /Cleanup2="c:\temp\unz13.tmp" /WaitFor=3156 /CurrentFolder="C:\Documents and Settings\User\Desktop" /Install=Agent]
20080516143534 I #840 Common Pkg CreateDirectory (c:\temp\unz14.tmp)
20080516143534 E #840 Extract Pkg error line 274
20080516143534 E #840 Stub Pkg extract error
20080516143534 I #840 Stub Pkg END 1603
20080516143534 E #644 Service Ins Error trace:
20080516143534 E #644 Thread Ins [Main thread]->
20080516143534 E #644 Setup Ins [Restarting as a service to get System rights]->
20080516143534 E #644 Service Ins [Change state,NAIMServInst,0015a440,RUNNING]->
20080516143534 E #644 Service Ins [StartService,NAIMServInst,0015a440]->
20080516143534 E #644 Service Ins error 1053: The service did not respond to the start or control request in a timely fashion.
20080516143534 E #644 UI Ins Error trace:
20080516143534 E #644 Thread Ins [Main thread]->
20080516143534 E #644 UI Ins There was an unexpected error during setup execution. See this log file for details: c:\temp\NAILogs\FrmInst_010-224-046-115.txt
20080516143741 I #644 Thread Ins Exit program
20080516143741 I #644 Setup Ins END 1603
20080516143741 I #408 Stub Pkg END 1603
20080520102439 I #1948 Stub Pkg
20080520102439 I #1948 Stub Pkg START ["E:\McAfee ePO Agent\FramePkg.exe" ]
20080520102439 I #1948 Common Pkg CreateDirectory (c:\temp\unz17.tmp)
20080520102441 I #1948 Stub Pkg System=0
20080520102441 I #1948 Common Pkg CreateProcess (c:\temp\unz17.tmp\FrmInst.exe, /CreateService="E:\McAfee ePO Agent\FramePkg.exe" /LOGDIR=c:\temp\NAILogs /Cleanup2="c:\temp\unz17.tmp" /EmbeddedUsername="" /EmbeddedDomain="" /EmbeddedPassword="" /Install=Agent)
20080520102441 I #1948 Common Pkg WaitForSingleObject (c:\temp\unz17.tmp\FrmInst.exe, -1)
20080520102442 I #3880 Setup Ins START [/CreateService="E:\McAfee ePO Agent\FramePkg.exe" /LOGDIR=c:\temp\NAILogs /Cleanup2="c:\temp\unz17.tmp" /EmbeddedUsername="" /EmbeddedDomain="" /EmbeddedPassword="" /Install=Agent]
20080520102442 I #3880 Setup Ins Windows 5.1.2600 Service Pack 2
20080520102442 I #3880 Setup Ins Restarting as a service to get System rights
20080520102443 I #940 Stub Pkg
20080520102443 I #940 Stub Pkg START [c:\temp\unz17.tmp\FramePkg.exe /SignalComplete /LOGDIR=c:\temp\NAILogs /Cleanup2="c:\temp\unz17.tmp" /WaitFor=2192 /CurrentFolder="E:\McAfee ePO Agent" /Install=Agent]
20080520102443 I #940 Common Pkg CreateDirectory (c:\temp\unz18.tmp)
20080520102443 E #940 Extract Pkg error line 274
20080520102443 E #940 Stub Pkg extract error
20080520102443 I #940 Stub Pkg END 1603
20080520102443 E #3880 Service Ins Error trace:
20080520102443 E #3880 Thread Ins [Main thread]->
20080520102443 E #3880 Setup Ins [Restarting as a service to get System rights]->
20080520102443 E #3880 Service Ins [Change state,NAIMServInst,0015a788,RUNNING]->
20080520102443 E #3880 Service Ins [StartService,NAIMServInst,0015a788]->
20080520102443 E #3880 Service Ins error 1053: The service did not respond to the start or control request in a timely fashion.
20080520102443 E #3880 UI Ins Error trace:
20080520102443 E #3880 Thread Ins [Main thread]->
20080520102443 E #3880 UI Ins There was an unexpected error during setup execution. See this log file for details: c:\temp\NAILogs\FrmInst_010-224-046-115.txt
20080520102452 I #3880 Thread Ins Exit program
20080520102452 I #3880 Setup Ins END 1603
20080520102452 I #1948 Stub Pkg END 1603
20080520102555 I #3416 Stub Pkg
20080520102555 I #3416 Stub Pkg START ["E:\McAfee ePO Agent\FramePkg.exe" ]
20080520102555 I #3416 Common Pkg CreateDirectory (c:\temp\unz1B.tmp)
20080520102557 I #3416 Stub Pkg System=0
20080520102557 I #3416 Common Pkg CreateProcess (c:\temp\unz1B.tmp\FrmInst.exe, /CreateService="E:\McAfee ePO Agent\FramePkg.exe" /LOGDIR=c:\temp\NAILogs /Cleanup2="c:\temp\unz1B.tmp" /EmbeddedUsername="" /EmbeddedDomain="" /EmbeddedPassword="" /Install=Agent)
20080520102557 I #3416 Common Pkg WaitForSingleObject (c:\temp\unz1B.tmp\FrmInst.exe, -1)
20080520102558 I #128 Setup Ins START [/CreateService="E:\McAfee ePO Agent\FramePkg.exe" /LOGDIR=c:\temp\NAILogs /Cleanup2="c:\temp\unz1B.tmp" /EmbeddedUsername="" /EmbeddedDomain="" /EmbeddedPassword="" /Install=Agent]
20080520102558 I #128 Setup Ins Windows 5.1.2600 Service Pack 2
20080520102558 I #128 Setup Ins Restarting as a service to get System rights
20080520102559 I #2696 Stub Pkg
20080520102559 I #2696 Stub Pkg START [c:\temp\unz1B.tmp\FramePkg.exe /SignalComplete /LOGDIR=c:\temp\NAILogs /Cleanup2="c:\temp\unz1B.tmp" /WaitFor=424 /CurrentFolder="E:\McAfee ePO Agent" /Install=Agent]
20080520102559 I #2696 Common Pkg CreateDirectory (c:\temp\unz1C.tmp)
20080520102559 E #2696 Extract Pkg error line 274
20080520102559 E #2696 Stub Pkg extract error
20080520102559 I #2696 Stub Pkg END 1603
20080520102559 E #128 Service Ins Error trace:
20080520102559 E #128 Thread Ins [Main thread]->
20080520102559 E #128 Setup Ins [Restarting as a service to get System rights]->
20080520102559 E #128 Service Ins [Change state,NAIMServInst,0015a788,RUNNING]->
20080520102559 E #128 Service Ins [StartService,NAIMServInst,0015a788]->
20080520102559 E #128 Service Ins error 1053: The service did not respond to the start or control request in a timely fashion.
20080520102559 E #128 UI Ins Error trace:
20080520102559 E #128 Thread Ins [Main thread]->
20080520102559 E #128 UI Ins There was an unexpected error during setup execution. See this log file for details: c:\temp\NAILogs\FrmInst_010-224-046-115.txt
20080520103038 I #128 Thread Ins Exit program
20080520103038 I #128 Setup Ins END 1603
20080520103038 I #3416 Stub Pkg END 1603
tonyb99
Level 13
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Message 4 of 5

RE: ePO Installation Error

Goitse
Level 7
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Message 5 of 5

RE: ePO Installation Error

Hi tonyb99,

I just found out that the ePO agent I was installing was corrupt hence it could not install properly. I got the correct file and it installed without any problem.

I will use the solution you gave me for future reference.

Thanks again

Regards

Goitse
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