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tony2
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Message 1 of 9

ePO || Fail to install ePO with java error

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Hi All,

 

I am trying to install ePO 5.10 LR4 but have rollback when "starting  service"

 

I can see McAfee ePO 5.10.0 Application server and Event parser

But Server have not show on service

 

I have try setup.exe debug=2 by command line

But no error during roll back

 

Also, an error on install custom

1.PNG

2.PNG3.PNG4.PNG

Another log seem show TLS issue

So, I have try IISCrypto, same error still here5.PNG6.PNG

7.PNG

Regards

Tony

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tony2
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Message 8 of 9

Re: ePO || Fail to install ePO with java error

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Hi all,

 

As a result, we find that it cause because of the host name is too long

It cause SQL cannot resolve host name and login failure in some wait

not all , but some failure when create the service

 

Regards

Tony

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McAfee Employee LKS
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Message 2 of 9

Re: ePO || Fail to install ePO with java error

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Hi tony2,

Check core-install.log and MSI install logs which will give you a hint for the failure. Is it a fresh installation or upgrade from older version. I would suggest please open a service request to find the root cause for the failure.

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McAfee Employee LKS
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Message 3 of 9

Re: ePO || Fail to install ePO with java error

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Just adding to the below thread, confirm if the SQL server supports TLS .

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tony2
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Re: ePO || Fail to install ePO with java error

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below thread?

McAfee Employee LKS
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Message 5 of 9

Re: ePO || Fail to install ePO with java error

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Hi tony2,

Sorry i meant to my previous post which went up on top of my new thread. Let me consolidate all information in one thread. The information which you posted is very limited and it is very difficult for us to tell what went wrong. I would suggest you to open a SR to find the failure. 

However, you can check core-installer log under (%temp%\McAfeeLogs\ePO5100‑Troubleshoot\MFS) which would give you some hint for the failure.

Another thing you have to check EPO5100‑Install‑MSI.log which contains the primary installation log. Contains installation details such as installer actions and installation failures. Moreover the installer error which you see next to "Property" in MSI.log file, you can safely ignore which is not the actual error.  If you have difficulties to find the error, please log a SR to troubleshoot further.

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McAfee Employee vivs
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Message 6 of 9

Re: ePO || Fail to install ePO with java error

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Hello,

Thanks for posting this.

I would like to request you to please check whether the connectivity between ePO and SQL.

I can see in the orion.log :

Cannot check compatibility for logonprotection 5.10.0.893 because server is not online


and many more.

The errors which i can see in the post it takes me to the below KB article

https://kc.mcafee.com/corporate/index?page=content&id=KB90874&actp=null&viewlocale=en_US&showDraft=f...

If you still faces the problem in that case please provide us the complete logs or open a service request with technical support team to fix this issue as soon as possible.

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If you find this post useful, please give it a KudosAlso, please don't forget to select "Accept as a soultion" if this reply resolves your query!

 

McAfee Employee cdinet
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Message 7 of 9

Re: ePO || Fail to install ePO with java error

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"the host mcafee-storage-:8443 is not valid"

There is a dash after storage that isn't valid in the hostname, which seems to be a typo somewhere in the install when hostname was entered.

 

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

tony2
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Message 8 of 9

Re: ePO || Fail to install ePO with java error

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Hi all,

 

As a result, we find that it cause because of the host name is too long

It cause SQL cannot resolve host name and login failure in some wait

not all , but some failure when create the service

 

Regards

Tony

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McAfee Employee LKS
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Message 9 of 9

Re: ePO || Fail to install ePO with java error

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Glad to hear....🙂

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