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Message 1 of 35

ePO Agent installed on a standard image

just wondering if anyone has come across any problems or best practices for installing the ePO Agent on a Windows 2000 image. Is it just a case of installing the agent on the image and then when the new image has its new NetBIOS name, IP etc. and is rebooted it registers as a new client? As we have a number of sites using this image will the 'new' client register istelf in the site it was originally created and have to be moved?
Thanks for your help
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I use RIS here for all of my images and have not had any problem with the imaged machine checking back in correctly. What happens is, I usually install the image to the machine and once the agent checks in with its new name, it shows up in lost and found. Once it shows up there I simply cut and paste it to the appropriate group.
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Message 3 of 35

RE: ePO Agent installed on a standard image

It's not a problem.
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Message 4 of 35

RE: ePO Agent installed on a standard image

Sorry to bring a post back from the dead, but it appears that with the advent of EPO 3.5 and Patch 1 that this doesn't work how it used to. All my newly imaged computers aren't showing up in my directory. I tried clearing out the GUID and then putting the image on, but it looks like the GUID isn't regenerating itself. Anyone else having this issue?
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Message 5 of 35

RE: ePO Agent installed on a standard image

I'm with you on this one...

I have a image that currently is really messing with us. The agent will appear - then disappear (even if you are looking at the computer it will change to another one), checkin under the wrong group (IP filtering is in use) if there is a computer already setup for it to check in as it will make a new one in a different group, etc....

If you check the All Connecting computers it shows up right were it should be, but does not display in the directory tree in the console.

I hope more poeple speak up on this, because it is really strange... and I hope we can find a way to solve the problem.

RE: ePO Agent installed on a standard image

I was having the same problem with 3 imaged machines. Indeed, the GUID or Agent ID is the problem. Just reinstalling the agent wont regenerate this ID. Youll have to do a small registry tweak first.
Here is how I resolved the issue on Win 2000 Pro machines.

First I went into the registry and deleted this key: (As always, backup your registry first)
HKEY_LOCAL_MACHINE\SOFTWARE\Network Associates\ePolicy Orchestrator\Agent
This key identifies the agent to the server and makes it unique as it communicates.
Next, rerun framepkg.exe to reinstall the agent. Reboot when its dont have to wait for the Agent icon to appear on the taskbar.

After the up the agent and verify that you have a new Agent ID, then click Collect and send props to force the agent to connect to the server. On the server, the machine should fall in place where its supposed to go.

Hope this helps!
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Message 7 of 35

RE: ePO Agent installed on a standard image

Ouch, having to do that to 500 PCs might be an issue..;) Any other thoughts? We recently did a massive reimage (pushed out SP2) and only, maybe 1/2 of the clients re-registered with the EPO box.

Now, everything is getting policies, everything is getting updates, (currently), however only at most 1/2 of my Workstations is being shown in the EPO list. Note, EPO server is running patch 1, clients are currently patchless. (was waiting for everything to be put into place before patching)

RE: ePO Agent installed on a standard image

Yeah, I can see where that might be a problem. Ive never attempted this before, but if there was only a way for you to remove the above mentioned registry key via a login script, then the agent should regenerate a new ID when the machine boots up & checks in with the EPO server.

Another thing to consider as well: Hope that Mcafee will release a patch that will resolve this issue. This problem seems to have appeared after the release of Agent 3.5 and Epo 3.5....if a fix does come along, then your agents will correct themselves.

I have since recreated our main image for our base user setups to not include the Agent ID key.. so after reimaging a new machine, Agent starts up with a new ID and shows up in the proper group on the EPO server.
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Message 9 of 35

RE: ePO Agent installed on a standard image

Well if all that it needs is a reg key, and not reinstalling agent, its possiable we could toss the del *regkey* into Novell and have it run on login to a small local group, and see what happens.

RE: ePO Agent installed on a standard image


I work in an Enterprise with plus 5000 workstations.

So, only 1000 appear on console.

- Cause:
The Help Desk used an image of Windows XP with the Agent already installed.
Almost all machine had the same AGENTGUID.

- To Fix it:
I made a GPO on AD.
And inside this GPO put a batch file that execute on every machine start machine start and delete AGENTGUID.
After the batch delete the AGENTGUID it saves a %computername%.txt flag in a directory on network.
Controlling this directory, I can see how much machines the batch worked and in console I see a lot of machines...

The file batch I used in GPO:

net use x: /delete
net use y: /delete
net use y: \\spoisga01av\epo$\Control
net use x: \\spoisga01av\epo$

if exist y:\%computername%.txt goto end
regedit.exe /s x:\DeleteAgentID.reg
copy x:\testfile y:\%computername%.txt

net use x: /delete
net use y: /delete

net use x: /delete
net use y: /delete



Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Network Associates\ePolicy Orchestrator\Agent]

[HKEY_LOCAL_MACHINE\SOFTWARE\Network Associates\ePolicy Orchestrator\Agent]

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