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tao
Level 13

ePO Agent Log: 5.0.3.316 vs 4.8.0.1995

When viewing "ComputerName:8081" on Agent 5.0.3.316 via the web browser; the "Updater" progress isn't view-able. Yet, it's view-able from the local computer "McAfee Agent Status Monitor".........Following the same process; "ComputerName:8081: on Agent 4.8.0.1995 via the web browser the "Updater" is view-able.

As for Agent 5.0.3.316 McAfee Product logs; I have been unsuccessful in tracking down "Updater" .. Is this by design; not to have detailed deployment progress via the web browser?

503.316.png480.1995.png

8 Replies
tkinkead
Level 12

Re: ePO Agent Log: 5.0.3.316 vs 4.8.0.1995

Try the "McAfee Product Logs" tab.  It should have the updater log.

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tao
Level 13

Re: ePO Agent Log: 5.0.3.316 vs 4.8.0.1995

No go, I have searched - if it is there, Intel/McAfee has done a huge disservice; what was a one stop shop of log information is now a ... where's waldo, hunt and peck ....

MALog.bmp

Really, take a look at both images (found in first post); 5.0.3.316 and compare those results with 4.8.0.1995 through the lens of an Auditor or Call Center.  The kicker, the detailed information is all view-able locally via the "McAfee Agent Status Monitor" - all that information should be available "as is" through "McAfee Product Logs".

MAM.bmp

tao
Level 13

Re: ePO Agent Log: 5.0.3.316 vs 4.8.0.1995

bump - Spoken to Tech Support & McAfee Rep and NONE were able to find the rational of eliminating the McAfee Agent Status Monitor via the Web Browser.  There's probably a very good reason - would love to here from an Intel McAfee Engineer on this.

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Re: ePO Agent Log: 5.0.3.316 vs 4.8.0.1995

I have a similar issue now open with McAfee - "where can I see the details of repository selection pings?" That data is also nowhere to be seen and I really don't think it is working too well. The new logging is pretty tricky to comprehend.

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tao
Level 13

Re: ePO Agent Log: 5.0.3.316 vs 4.8.0.1995

I'm continuing to push (Account Rep and other Intel McAfee Executives) to reintroduce http:\\:8081 access to the Agent Status Monitor Log for 5.X  - the removal of Agent Status Monitor Log from 5.X, in my opinion, was a huge dis-service to the McAfee Enterprise Community - What was a one stop shop has now turned into .... Go Fish.

Remote access to 4.8.0.1995 Agent Status Monitor listed everything that a Help desk, Service desk and McAfee Specialist needed regarding - Issues, Policy and Updates.

PING/BUMP: Intel McAfee Staff

bhiers
Level 7

Re: ePO Agent Log: 5.0.3.316 vs 4.8.0.1995

Agreed. The info gleaned from the remote agent log is not helpful at all now.  For example, I manually searched the macmnsvc_hostname.log, macompatsvc.log and McScript.log files and could not determine when the host updated the DAT.  arrg.  We in support really need this functionality returned.  I was just asked to find this info from a 3rd party vendor that was blaming a DAT update for an issue and I could not provide them a timestamp.

johnmoe
Level 11

Re: ePO Agent Log: 5.0.3.316 vs 4.8.0.1995

If I understand you correctly, you just need to change this setting in the Agent policy.  It limits connections to 8081 to the ePO server; uncheck the box, and you should be able to browse to it again.

screenshot.jpeg

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tao
Level 13

Re: ePO Agent Log: 5.0.3.316 vs 4.8.0.1995

It's not really about browsing to system:8081 - it is about accessing log info that WAS available under 4.8 and is NOW removed in 5.X - see McAfee Corporate KB - McAfee Agent 4.x Logging policy does not migrate to 5.x remote Logging policy ...

NOTICE that "Enable Agent Activity log" has been removed from Agent 5.X

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