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cdinet McAfee Employee
McAfee Employee
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Message 21 of 27

Re: ePO 5.9.X to ePO 5.10.X on a cluster environment

Have you tried KB85528 yet?  Also, KB79523 in the workaround section at the bottom of the kb often works.

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vnaidu
Level 13
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Message 22 of 27

Re: ePO 5.9.X to ePO 5.10.X on a cluster environment

Dear @cdinet ,

I have followed the article KB79523, ran the setup to see the error message " Failed to load the list of installed products for your epo installation, please check the admin name and password".

I am really worried as this issue is making us sleepless nights.....

 

😞

Venu
cdinet McAfee Employee
McAfee Employee
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Message 23 of 27

Re: ePO 5.9.X to ePO 5.10.X on a cluster environment

From your case notes, you aren't able to get to https://eposervername:8443/remote/ext.list.do.  Have you gotten that resolved yet?  

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vnaidu
Level 13
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Message 24 of 27

Re: ePO 5.9.X to ePO 5.10.X on a cluster environment

@cdinet I could access that and shared the data to the TSE

Venu
cdinet McAfee Employee
McAfee Employee
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Message 25 of 27

Re: ePO 5.9.X to ePO 5.10.X on a cluster environment

"Bypassed the proxy and Bypasslist returns: (none)" , that means the proxy is not bypassing "local".  Have you validated that local addresses are indeed bypassed in both IE and epo proxy settings?

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vnaidu
Level 13
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Message 26 of 27

Re: ePO 5.9.X to ePO 5.10.X on a cluster environment

@cdinet We have already validated that and confirmed that it is not creating any problems 😞

Venu
cdinet McAfee Employee
McAfee Employee
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Message 27 of 27

Re: ePO 5.9.X to ePO 5.10.X on a cluster environment

I sent an email to your SR owner to set up a remote for the upgrade to go through it with you.

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