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ePO 5.3.2 Agents cannot communicate, lost IP address

Hi

I currently use ePO 5.3.2. Recently all the agents have stopped communicating. The Agent Handler is displaying the DNS Name correctly, but the IP Address is displaying ::1

I have reinstalled the agent on one machine as a test, and it communicates correctly with correct IP being displayed. The issue is there are over 100 pc's and before reinstalling all agents, I need to figure out what has broken to ensure it doesnt happen again.

Has anybody seen this happen before or know of possible causes. The ePO logs do not show anything helpful.

Thanks.

 

 

3 Replies
McAfee Employee hem
McAfee Employee
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Message 2 of 4

Re: ePO 5.3.2 Agents cannot communicate, lost IP address

Hi,

Good morning,

You mean  Handler IP address shows :1 in Agent handler page in ePO server? 

To investigate this, I would suggest to open case with Support.

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Re: ePO 5.3.2 Agents cannot communicate, lost IP address

Hi there

The Agent installed on each client is showing this ::1 for the ePO Server IP Address.

 

ePOerrorIP.jpg

McAfee Employee hem
McAfee Employee
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Message 4 of 4

Re: ePO 5.3.2 Agents cannot communicate, lost IP address

We need to review logs from AH machine. As suggested please open case with support.

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?please select Accept as Solution in my reply and together we can help other members?
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