ePO 5.10 MCP Helpdesk Permission Set

[davei]

I realise this is a duplicate of https://community.mcafee.com/t5/ePolicy-Orchestrator/ePO-Permission-sets-doesn-t-able-to-define-the-....

But there was no actual solution to that post.

As an ePO Administrator, I can use MCP Helpdesk to generate Bypass codes no problem.

I am looking to delegate this permission to our servicedesk guys, who already have their own ePO Permission set that lets them do what they need to do.  I just want to add this ability to that permission set.

But I can't see a permission to add - so in 'Permission Sets', there is no 'MCP Helpdesk Actions' as there is a 'DLP Helpdesk Actions'.

I am on ePO 5.10 build 2428.
MCP Extension 2.3.5.243

Any ideas if this functionality can be enabled, or if I am looking in the wrong place etc.?

Thanks.

Davei

[cdinet]

Go to the download page, if you haven't already, and download the mcp install package.  Extract that and check in the mcp help extension.  That adds the help desk.

[davei]

I already have the Helpdesk. And epo global administrators can use it no problem.

What sems to be missing is the ability to add access to MCP Helpdesk to a permission set so that non global administrators can use it.

Any ideas?

[cdinet]

let me do some testing, I will get back with you