cancel
Showing results for 
Search instead for 
Did you mean: 

ePO 5.1 License Issue

Jump to solution

I have set up ePO 5.1 on a new server and it is working fine except for one thing.

Each day, when I log into the server and open ePO, it tells me at the login page:

"The License for ePolicy Orchestrator is invalid"

To remedy this I have found that if I restart the SQL service for the database and give it a minute, the error disappears but then the next day I have to do it again.

I cannot see what it is that is requiring me to restart the service every day?

Has anyone else out there experienced this problem?

1 Solution

Accepted Solutions

Re: ePO 5.1 License Issue

Jump to solution

Thanks for the information guys.

I ended up logging a call with McAfee about it and they advised installing the latest hotfix EPO510HF1b.

Installed that and all the problems were resolved.

8 Replies
notime
Level 10
Report Inappropriate Content
Message 2 of 9

Re: ePO 5.1 License Issue

Jump to solution

check SQL DB account privilege

Reliable Contributor exbrit
Reliable Contributor
Report Inappropriate Content
Message 3 of 9

Re: ePO 5.1 License Issue

Jump to solution

Moved to ePO for better support.

Re: ePO 5.1 License Issue

Jump to solution

Sorry, I don't think I put enough information.

I log into ePO about once a day. When I do go to log in, the login page displays the messages:

"The License for ePolicy Orchestrator is invalid"

"A database error occurred while getting license information, make sure your database server is currently running"

I have found that when I restart the 'McAfee ePolicty Orchestrator 5.1.0 Application Server' service the errors clear and it works fine.

But I have to do this every day when I go to log in.

The database is mounted on the same server as ePO is installed on.

Message was edited by: pete2106 on 04/03/14 07:00:26 CST
ritre
Level 7
Report Inappropriate Content
Message 5 of 9

Re: ePO 5.1 License Issue

Jump to solution

Try to use SQL authentication (instead of AD integrated). Make sure your SQL isn't using dynamic ports too.

Once you created your SQL account and made it dbowner of the ePO database, don't forget to change the settings in https://mcafeeposerver:8443/core/config

McAfee Employee hem
McAfee Employee
Report Inappropriate Content
Message 6 of 9

Re: ePO 5.1 License Issue

Jump to solution

Re: ePO 5.1 License Issue

Jump to solution


Hem,

I have followed these steps (all check out) with my EPO 5.1 installation and the issue is NOT resolved. Restarting the McAfee services resolves the issue but the next day I have to do the same thing. Please have some one investigate this.

Re: ePO 5.1 License Issue

Jump to solution

Hi,

If you need a problem more formally investigated would you please open a case directly with McAfee support ?

That way troubleshooting can be performed in detail with a support rep. in real time.

Thx.

Re: ePO 5.1 License Issue

Jump to solution

Thanks for the information guys.

I ended up logging a call with McAfee about it and they advised installing the latest hotfix EPO510HF1b.

Installed that and all the problems were resolved.