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ePO 5.0 random crash of tomcat7.exe Application Server

Hello, I recently installed a new ePO 5.0 Server and migrated all the settings and policies from a ePO 4.6 Server onto it.

However, I encountered a serious problem: The ePO Application Server (tomcat7.exe) crashed the second time already, making it impossible to connect to the console and the worst thing: DAT Updates do not take place anymore untill you start the Service again.

I really need a solution for this problem.

Faulting application name: tomcat7.exe, version:, time stamp: 0x4f4600a2

Faulting module name: SiteManager64.dll, version:, time stamp: 0x514a8865

Exception code: 0xc0000005 Fault offset: 0x0000000000027ab3

Faulting process id: 0x584

Faulting application start time: 0x01ce81fcf6136a32

Faulting application path: C:\Program Files (x86)\McAfee\ePolicy Orchestrator\Server\bin\tomcat7.exe

Faulting module path: C:\Program Files (x86)\McAfee\ePolicy Orchestrator\SiteManager64.dll

Report Id: 9a1045d4-f284-11e2-8666-0050568b30b1

Unfortunately, the event is too old so I can't find any entries anymore in the ePO Log.

Any ideas?

1 Reply

Re: ePO 5.0 random crash of tomcat7.exe Application Server

Impossible to say with level of information, sorry.

You'll need to increase the logging sizes to provide a larger timeslice of log data for the next event.

You might also need to set this up:

McAfee support article KB73309 - How to generate a Java Heap dump or thread dump to troubleshoot an ePO issue.

Armed with that information you can open a McAfee support case for analysis, which would be advisable in this situation.