Hello, I recently installed a new ePO 5.0 Server and migrated all the settings and policies from a ePO 4.6 Server onto it.
However, I encountered a serious problem: The ePO Application Server (tomcat7.exe) crashed the second time already, making it impossible to connect to the console and the worst thing: DAT Updates do not take place anymore untill you start the Service again.
I really need a solution for this problem.
Faulting application name: tomcat7.exe, version: 220.127.116.11, time stamp: 0x4f4600a2
Faulting module name: SiteManager64.dll, version: 18.104.22.1680, time stamp: 0x514a8865
Exception code: 0xc0000005 Fault offset: 0x0000000000027ab3
Faulting process id: 0x584
Faulting application start time: 0x01ce81fcf6136a32
Faulting application path: C:\Program Files (x86)\McAfee\ePolicy Orchestrator\Server\bin\tomcat7.exe
Faulting module path: C:\Program Files (x86)\McAfee\ePolicy Orchestrator\SiteManager64.dll
Report Id: 9a1045d4-f284-11e2-8666-0050568b30b1
Unfortunately, the event is too old so I can't find any entries anymore in the ePO Log.
Impossible to say with level of information, sorry.
You'll need to increase the logging sizes to provide a larger timeslice of log data for the next event.
You might also need to set this up:
McAfee support article KB73309 - How to generate a Java Heap dump or thread dump to troubleshoot an ePO issue.
Armed with that information you can open a McAfee support case for analysis, which would be advisable in this situation.