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ePO 5.0 Upgrade - Setup cannot create database - Please Help!

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Hello All,

I'll start out saying that I am running ePO on Server 2008 R2 SP1 (fully updated).

I recently attempted to upgrade from the latest version of ePO 4.6 to ePO 5.0. During the setup process it displayed several extensions and whatnot that needed to be removed before the setup could continue and after removing them and restarting the setup everything proceeded as expected. Finally at the end of the update I got an error message saying there were problems during the installation and that changes had been reversed but it did not give any informative information as to why. I then attempted to run the setup again and now when it gets to the part where it asks for my Windows Credentials, I type them in and hit next and an error is displayed that says "Setup was not able to create the database [ePO4_Database1]  Make sure you have appropriate rights before continueing with the installation". The credentials I'm using are domain administrator credentials and they worked no problem in the past setup. Also, my ePO 4.6 is still working as expected so I'm under the assumption that the database at the very least still exists. If anybody can shed some light on this problem it would be greatly appreciated, it really hinders the experience when major updates do not work as expected.

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Re: ePO 5.0 Upgrade - Setup cannot create database - Please Help!

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Just wanted to post an update to this issue. I was able to get past the error by restarting the SQLSERVER Service on the server and am now able to continue the installation again.

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alexn
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Re: ePO 5.0 Upgrade - Setup cannot create database - Please Help!

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Go in Programe and features and look if the setup wizard has installed another sql instance?

See in your default directiory any other sql install folder?

I tghink previous setup wizard has installed another SQL DB and is trying to connect that.

You had not run compatibility tool if you are upgrading on the same machine.

But in your case I think you have run this tool, now remove .zip file created by this tool as well.

Simply run the 5.0 setup if machine is 64 bit. Do not run compatibility tool.

Re: ePO 5.0 Upgrade - Setup cannot create database - Please Help!

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Just wanted to post an update to this issue. I was able to get past the error by restarting the SQLSERVER Service on the server and am now able to continue the installation again.