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ePO 4.6 - thousands of duplicate systems

In our company we have a big problem with duplicate system entries.

As the dashboard show we got thousands of entries with duplicate names.

There are even sytems with 4 or 5 entries. Always the same name, same MAC. Only different GUID.(see attachment for screenshot)

Not a single system was installied trough an image.

How can this happen?

I gladly would appreciate help in this case.

With kind regards.

10 Replies
apoling
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Message 2 of 11

Re: ePO 4.6 - thousands of duplicate systems

Highlighted

Re: ePO 4.6 - thousands of duplicate systems

In the Agent product guide, there is a section called correcting duplicate agent GUIDs, have you tried it?

Page 37 in 4.6 guide

Page 19 in 4.5 guide

ulyses31
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Message 4 of 11

Re: ePO 4.6 - thousands of duplicate systems

Hi eackerma, as we can see only two of the Mac Addresses are identical, the other two are different.

The ones beggining by 00-19-99 are Fujitsu-related and the 00-1a-4d is a giga-byte so you have at least 3 different computers (2 fujitsu and another one reporting as giga-byte) with the same computer name

Re: ePO 4.6 - thousands of duplicate systems

i must confess this was a bad screenshot but i got another one, showing the problem:

As u can see, in this screenshot: Everyday the same system gets a different GUID

ePO.png

apoling
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Message 6 of 11

Re: ePO 4.6 - thousands of duplicate systems

Hi,

could you extend your screenshot from a source where you also add the following information: Managed (Yes or No), Number of Sequence Errors and Last Sequence Error ? Also please sort it by the date.

Also please have you considered the information in article KB78943 that I previously mentioned?

Attila

Re: ePO 4.6 - thousands of duplicate systems

Hi Atilla,

in the "Detected Systems" page is no duplicate host entry for this client.

I've extended the screenshot for you. the last 3 columns are the informationen you wanted.

First of the last 3 columns is "Managed (Yes or No)", next ist "Last Sequence Error" and the last column is "Number of Sequence Errors".

"Verwaltet" means managed.

ePO.png

apoling
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Message 8 of 11

Re: ePO 4.6 - thousands of duplicate systems

Hi eackerma,

do you happen to have any automatic response that is based on RSD detection? If yes could you post a picture of its summary page?

Otherwise if not - staying with the example host of PC1426 - I would delete old entries of it with old Last ASCI EXCEPT the one that has current ASCI and 18 Sequence errors, then would see if this host is getting its entry duplicated again on next RSD detection or host ASCI.

Attila

Re: ePO 4.6 - thousands of duplicate systems

We have the same problem.

In the folder x:\Dokumente und Einstellungen\All Users\Anwendungsdaten\McAfee\Common Framework\Unpack\ there is a *. spkg file.


Contents of the file:

Invalid GUID

A variant for the requested resource

/spipe/pkg

is itself a negotiable resource. This indicates a configuration error.


Which configuration is meant here?

Nachricht geändert durch crazyplate on 24.10.13 03:13:13 CDT

Re: ePO 4.6 - thousands of duplicate systems

in the file: pkg00130270681547030000_922991187.spkg

is the same Content as you described:

"<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">"

"<html><head>"

"<title>506 Invalid GUID</title>"

"</head><body>"

"<h1>Invalid GUID</h1>"

"<p>A variant for the requested resource"

"<pre>"

"/spipe/pkg"

"</pre>"

"is itself a negotiable resource. This indicates a configuration error.</p>"

"</body></html>"


Nachricht geändert durch eackerma on 24.10.13 05:44:40 CDT
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