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KimNNH
Level 7
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Message 1 of 5

ePO 4.6 - a client task cannot be terminated

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I sent a client task to update Site Advisor to 2 machines. One successfully updated. The other task is still running  and it's going on 18 hours. At this time, the machine is connected to the network and should have completed. ePO will not let me terminate. Is there a way to force the task to teminate?  Thank you!

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netsec
Level 9
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Message 3 of 5

Re: ePO 4.6 - a client task cannot be terminated

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Hello KimNNH

You can stop it by, stopping the 3 ePO services (application, event and server)

This will terminate it and then you can try to run a update again, make sure the PC can ping the ePO server.

And open the mcafee monitor and select (collect and send props) to see if the agent does go back to your ePO

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KimNNH
Level 7
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Re: ePO 4.6 - a client task cannot be terminated

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This probably should have been posted in ePO. I'm not sure how to move it.

netsec
Level 9
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Message 3 of 5

Re: ePO 4.6 - a client task cannot be terminated

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Hello KimNNH

You can stop it by, stopping the 3 ePO services (application, event and server)

This will terminate it and then you can try to run a update again, make sure the PC can ping the ePO server.

And open the mcafee monitor and select (collect and send props) to see if the agent does go back to your ePO

ajacobs
Level 12
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Message 4 of 5

Re: ePO 4.6 - a client task cannot be terminated

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Moved to ePO area for housekeeping. You can always move, edit, or delete your original post from the Actions widget to the right until there are replies to your message. After someone has replied, this functionality is reserverd for moderators.

KimNNH
Level 7
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Message 5 of 5

Re: ePO 4.6 - a client task cannot be terminated

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Worked!  Thank you