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pierce
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Message 1 of 7

ePO 4.6.4 upgrade to 4.6.6 - keeps rolling back upgrade

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Hi All,

I have tried a few times now to upgrade from 4.6.4 to 4.6.6 and every time it rolls back and then i need to reboot the box to get it functioning again.

I get errors like

"Failed inInstallScript file [C:\CodeBases\isdev\Script\ISRT\Src\Service.rul] line number[406] with error code [-1]."

and

"InServiceStopService to stop service [MCAFEEAPACHESRV] with return code [-1]"

Also while the upgrade was running i kept seeing two out of the 3 mcafee processing restarting, i saw another post on here around disabling the startup to manual and stopping them if i see them start, tried this and they kept coming back and in the end I destroyed the ePo(but I had a backup so no bother).

Anyone come across any issues like this or any pointers?

McAfee gave me support doc: KB71825 which helped as I had forgotton to stop the server tasks.

but still errors and they are pointing the issue at the database but I dont see any log entries to map to this.

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pierce
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Re: ePO 4.6.4 upgrade to 4.6.6 - keeps rolling back upgrade

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This specfic issue was resolved by disabling VSE and disabling the agent so it wouldn't reactivate at the next policy enforcement.

I would with McAfee Support to troubleshoot this.

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alexn
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Re: ePO 4.6.4 upgrade to 4.6.6 - keeps rolling back upgrade

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I think  Microsoft SQL Server service is causing the installation to fail.

Restart the Microsoft SQL Server service.

Log on to the SQL Server hosting the ePolicy orchestrator (ePO) database.

Click Start, Run, type services.msc, then click OK.

Right-click on the SQL Server [EPOSERVER] service and select Restart.

Verify it is possible to connect to the SQL server to access the ePO database using OSQL commands. For more information see KB51855 .

.

Re: ePO 4.6.4 upgrade to 4.6.6 - keeps rolling back upgrade

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Debugging install issues can be quite complex and involved, you may find it better to open a McAfee support call at this point.

pierce
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Message 4 of 7

Re: ePO 4.6.4 upgrade to 4.6.6 - keeps rolling back upgrade

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This specfic issue was resolved by disabling VSE and disabling the agent so it wouldn't reactivate at the next policy enforcement.

I would with McAfee Support to troubleshoot this.

Re: ePO 4.6.4 upgrade to 4.6.6 - keeps rolling back upgrade

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Ok just want to confirm.. before upgrading from 4.6.4 to 4.6.6. best would be to follow these steps:

1. Backup database & EPO folders

2. Stop McAfee services

3. Run upgrade installation 4.6.6

4. Restart EPO server

Does that sound about right? Also maybe go through the supported products KB before the upgrade: https://kc.mcafee.com/corporate/index?page=content&id=KB69814

pierce
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Re: ePO 4.6.4 upgrade to 4.6.6 - keeps rolling back upgrade

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Yes having good backups are very important! I would also advise you to take regular backups of all the important bits of ePO (keys, policies,system tree, server tasks etc..) you never know when you might need one.

I didnt stop the services for my upgrade, but i did remove VSE which helped.

Oh an keep supports number to hand just in case :-)

Re: ePO 4.6.4 upgrade to 4.6.6 - keeps rolling back upgrade

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Awesome! Thanks Pierce.