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fahed
Level 7
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Message 1 of 9

ePO 4.5 get stucked on 100% while pulling update from McAfee site.

I m trying to pull the master repository from McAfee site but it gets stucked on 100%.

Checking in package Current\SUPPCLNT1000\2.5.0\ServicePack\0000

Anyone has the solution please share.

8 Replies

Re: ePO 4.5 get stucked on 100% while pulling update from McAfee site.

Dear Fahed,

May be you have selected all the option,Kindly uncheck other options exclude DAT and McAfee engine and try to pull .....Hope this will helps you

fahed
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Message 3 of 9

Re: ePO 4.5 get stucked on 100% while pulling update from McAfee site.

Nops, i have tried this as well. Its also not working and stopped on Checking in Package....on 100%

Re: ePO 4.5 get stucked on 100% while pulling update from McAfee site.

Hi Fahed,

If its possible kindly restart the McAfee ePO services and try again.....

fahed
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Message 5 of 9

Re: ePO 4.5 get stucked on 100% while pulling update from McAfee site.

Already done so many times

tried to download on current branch, previous branch but no solution yet....

fahed
Level 7
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Message 6 of 9

Re: ePO 4.5 get stucked on 100% while pulling update from McAfee site.

epo prob.jpg

apoling
Level 14
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Message 7 of 9

Re: ePO 4.5 get stucked on 100% while pulling update from McAfee site.

Hi Fahed,

(I see now). Please make sure that LogLevel regkey is set to 8 on the ePO server (see: https://kc.mcafee.com/corporate/index?page=content&id=KB56207 ). Then reproduce the problem and immediately open

Program Files\McAfee\ePolicy Orchestrator\DB\Logs\ePOApSrv.log to see the entry where pull task is registered in there. Wait until you  reach the critical stage of the pull task (100% and hanging), pls see ePOApSrv.log and locate the starting point of the replication and scroll down and look for error messages.

(you can post the log here as well, but not as text but as attachment.)

Attila

Re: ePO 4.5 get stucked on 100% while pulling update from McAfee site.

HI Fahed,

Kidly purge the pulling task and start new pull task with only DAT and Engine option enabled

pull.JPG

Re: ePO 4.5 get stucked on 100% while pulling update from McAfee site.

Hi Fawad,

Kindly stop McAfee  services and delete the DAT folder then start the service and try to pull the DAT......

C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\Current

Current.JPG