Hello, we just implemented ePO 4.5 in a virtual environment. We are able to talk with our Active Directory and synch our computers up with no problems.
Sending out the agent to the machines doesn't show anything, as I can't see any way to visibly see the installation of the agent as in 3.6, which is what we had before.
Now, I know the agent is installed on the machine because the Common Framework folder is there and I can pull up the agent with the CMDAGENT /S command. However, none of the machines can talk to our ePO server, even with all firewalls completely turned off.
I found the McAfee Virtual Technician program which I ran on the server and it came up with processes that weren't running as well as a service not running. I will attach a screen shot showing these. The Virtual Technician can start the processes but can't fix the service. My question is, am I missing files in my installation folder for ePO or missing files that I need to check in? Any help would be appreciated.
Were you prev using another version of epo to manage these machines? IF so did you back up and import the agent keys to 4.5? How did you install the agents? What version of agent? if you can bring up the agent gui what does the log say there when trying to talk back to the server? what does the agent log say here: C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\Db
2009-09-17 09:21:49 I #4060 Logging Create XML 2009-09-17 09:21:49 E #4060 Logging addAgentInfoToLog GUID query error 2 2009-09-17 09:21:49 I #4060 FrmSvc START cmdline="C:\Program Files\McAfee\Common Framework\FrameworkService.exe" /Service 2009-09-17 09:21:49 I #4060 FrmSvc register service 2009-09-17 09:21:49 I #4060 FrmSvc Set COM launch permissions and service settings 2009-09-17 09:21:51 I #4060 FrmSvc result = 0 2009-09-17 09:21:51 I #4060 FrmSvc END 2009-09-17 09:21:54 E #3528 Logging addAgentInfoToLog GUID query error 2 2009-09-17 09:21:54 I #3528 FrmSvc START cmdline="C:\Program Files\McAfee\Common Framework\FrameworkService.exe" /ServiceStart 2009-09-17 09:21:54 I #3528 FrmSvc ServiceStart
Ok, we were using a different machine with ePO 3.6, however the same problem exists on machines that were brand new, as well as machines that had the agent removed. Agent is 4.0 sent from our virtual server. None of the gui's will pull up in a web browser The log says:
2009-09-14 09:00:51 I #2404 imsite Connecting to server: ADVMEPO on port: 80 2009-09-14 09:01:12 I #2404 imsite Did not connect to Real Server: ADVMEPO on port: 80 2009-09-14 09:01:12 I #2404 naInet HTTP Session closed 2009-09-14 09:01:12 I #2404 Manage Collecting Properties 2009-09-14 09:01:12 i #2404 Manage Collecting Properties 2009-09-14 09:01:18 I #2404 Agent Agent is sending properties version to the ePO Server 2009-09-14 09:01:18 I #2404 Agent Forwarding all events 2009-09-14 09:01:18 I #2400 Agent Started processing a package.. 2009-09-14 09:01:18 I #2404 Agent ASCI is not done yet ...Please wait for ASCI! 2009-09-14 09:01:18 I #2400 Agent Preparing Props Version Package 2009-09-14 09:01:18 I #2400 Agent Bad IP address data in the registry 2009-09-14 09:01:18 I #2400 Agent Agent communication failed, result=-2147467259 2009-09-14 09:01:36 i #2428 Agent Agent Started Enforcing policies 2009-09-14 09:01:36 I #2428 Agent Thread time-out occurred
That is the portion I thought was relevant to this, if there was somewhere else, let me know.
can you ping and resolve the epo to pc and the pc to epo comms?
can you run an agent uninstall with the /forceuninstall switches and make sure the agent reg keys are clear HKEY_LOCAL_MACHINE\SOFTWARE\Network Associates\ePolicy Orchestrator\Agent HKEY_LOCAL_MACHINE\SOFTWARE\Network Associates\TVD\Shared Components\Framework then reinstall the agent manually from a copy of the the framepkg.exe taken from within the software respository of the epo server eg: D:\Program Files\Network Associates\ePO\DB\Software\Current\EPOAGENT3000\Install\0409