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ePO 4.5 VSE & ASM 8.7 Some Window 7 x64 computers do not report VSE or ASM installed

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I checked under Programs And Features and it shows isntalled and SCCM reports that it is installed and so far it continues to update as well. It does not happen on every machine but it does seem to lean towards laptops.  I even had one laptop where it worked and after uninstalling and reinstalling VSE/ASM it stopped reporting that VSE/ASM was installed. I was able to fix it on one laptop by uninstalling VSE/ASM and the agent and reinstalling but the others have not been successful. Most have the ePO Agent 4.5.1499 so I tried upgrading some to 4.5.0.1852 with no success. Any ideas?

Message was edited by: raider25 on 7/31/12 10:27:56 AM CDT
1 Solution

Accepted Solutions
McAfee Employee JoeBidgood
McAfee Employee
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Message 5 of 7

Re: ePO 4.5 VSE & ASM 8.7 Some Window 7 x64 computers do not report VSE or ASM installed

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Could also be the plugin flag = 8 thing  - check KB60593 for details.

HTH -

Joe

6 Replies
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McAfee Employee jstanley
McAfee Employee
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Message 2 of 7

Re: ePO 4.5 VSE & ASM 8.7 Some Window 7 x64 computers do not report VSE or ASM installed

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Check "lastprops.xml" on the client and see if it has VSE listed in it or not. This will tell you if the client is sending this information to ePO or not. Depending on the OS this file can be in one of two locations by default:

  • C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework
  • C:\ProgramData\McAfee\Common Framework

Check the registry on the client and see if the application plugin key for VSE is present. It should be here:

[HKLM\Software\Network Associates\ePolicy Orchestrator\Application Plugins\Viruscan8700]

Check the ePO server and confirm the client has a recent last communication date.

If none of that is helping the post a copy of the agent log.

Re: ePO 4.5 VSE & ASM 8.7 Some Window 7 x64 computers do not report VSE or ASM installed

Jump to solution

I was finally able to get around to checking this, I apologize for the delay and really do appreciate your assistance. I was able to fix two PC's by uninstalling ASM, VSE and the agent and then manually reinstalling the agent as an administrator and letting VSE/ASM reinstall via policy from ePO.  However, the next two I tried did not work after the uninstall/reinstall. 

I checked "lastprop.xml" and VSE is not listed.

The plugin for VSE is listed in the registry.

The ePO server communicates as normal and shows a new date-time group when you tell it to wake up the client for full product properties and "

I have not checked all policies but I do know we have turned off the splash screen for VSE when you log in and so far on the "bad" computers it still shows up so at least that is not being enforced either.

Here is the agent log:

McAfee Agent Activity Log
Version [4.5.0.1852] Computer name [SWC000003C3CBS1] ePO server [MSMGMT03]
View debug logs: FrameSvc current / previous, NaPrdMgr current / previous
Date and Time
Type
Component
Message
Wednesday, August 08, 2012 10:41:25 AM
Info
Updater
Verifying setupvse.exe.
Wednesday, August 08, 2012 10:41:25 AM
Info
Updater
Downloading setup.ini.
Wednesday, August 08, 2012 10:41:25 AM
Info
Updater
Verifying setup.ini.
Wednesday, August 08, 2012 10:41:25 AM
Info
Updater
Downloading Uninst.exe.
Wednesday, August 08, 2012 10:41:25 AM
Info
Updater
Verifying Uninst.exe.
Wednesday, August 08, 2012 10:41:25 AM
Info
Updater
Downloading Uninstx64.exe.
Wednesday, August 08, 2012 10:41:25 AM
Info
Updater
Verifying Uninstx64.exe.
Wednesday, August 08, 2012 10:41:25 AM
Info
Updater
Downloading UnInst.Ini.
Wednesday, August 08, 2012 10:41:26 AM
Info
Updater
Verifying UnInst.Ini.
Wednesday, August 08, 2012 10:41:26 AM
Info
Updater
Downloading VSE870.msi.
Wednesday, August 08, 2012 10:41:32 AM
Info
Updater
Verifying VSE870.msi.
Wednesday, August 08, 2012 10:41:32 AM
Info
Updater
Downloading WindowsInstaller-KB893803-v2-x86.exe.
Wednesday, August 08, 2012 10:41:34 AM
Info
Updater
Verifying WindowsInstaller-KB893803-v2-x86.exe.
Wednesday, August 08, 2012 10:42:07 AM
Info
Scheduler
Next time(local) of task {A14CD6FC-3BA8-4703-87BF-E3247CE382F5}: Wednesday, August 08, 2012 5:58:00 PM
Wednesday, August 08, 2012 10:42:09 AM
Info
Scheduler
Added a new task {A14CD6FC-3BA8-4703-87BF-E3247CE382F5} to Scheduler's task list
Wednesday, August 08, 2012 10:42:14 AM
Info
Updater
Update succeeded to version 8.7.0.
Wednesday, August 08, 2012 10:42:14 AM
Info
Updater
Verifying MAS870det.mcs.
Wednesday, August 08, 2012 10:42:14 AM
Info
Updater
Downloading MAS870det.mcs.
Wednesday, August 08, 2012 10:42:14 AM
Info
Updater
Verifying MAS870det.mcs.
Wednesday, August 08, 2012 10:42:14 AM
Info
Updater
Downloading PkgCatalog.z.
Wednesday, August 08, 2012 10:42:14 AM
Info
Updater
Verifying PkgCatalog.z.
Wednesday, August 08, 2012 10:42:14 AM
Info
Updater
Extracting PkgCatalog.z.
Wednesday, August 08, 2012 10:42:14 AM
Info
Updater
Loading update configuration from: PkgCatalog.xml
Wednesday, August 08, 2012 10:42:15 AM
Info
Updater
Installing VSEMAS870000.
Wednesday, August 08, 2012 10:42:15 AM
Info
Updater
Downloading VSE87MAS.exe.
Wednesday, August 08, 2012 10:42:16 AM
Info
Updater
Verifying VSE87MAS.exe.
Wednesday, August 08, 2012 10:42:24 AM
Info
Scheduler
Next time(local) of task {A14CD6FC-3BA8-4703-87BF-E3247CE382F5}: Wednesday, August 08, 2012 5:44:00 PM
Wednesday, August 08, 2012 10:42:30 AM
Info
Updater
Update succeeded to version 8.7.0.
Wednesday, August 08, 2012 10:42:30 AM
Info
Updater
Update Finished
Wednesday, August 08, 2012 10:42:30 AM
Info
Updater
Checking update packages from repository MSCM02.
Wednesday, August 08, 2012 10:42:31 AM
Info
Updater
Initializing update...
Wednesday, August 08, 2012 10:42:31 AM
Info
Updater
Verifying catalog.z.
Wednesday, August 08, 2012 10:42:31 AM
Info
Updater
Extracting catalog.z.
Wednesday, August 08, 2012 10:42:31 AM
Info
Updater
Loading update configuration from: catalog.xml
Wednesday, August 08, 2012 10:42:32 AM
Info
Updater
Update list doesn't exist or is empty. Performing one-click update.
Wednesday, August 08, 2012 10:42:32 AM
Info
Updater
These updates will be applied if they are in the repository: Engine, DAT, EPOAGENT3000META, SIAREVOK1000, VIRUSCAN8700, BOCVSE__1000, SUPPCLNT1000.
Wednesday, August 08, 2012 10:42:32 AM
Info
Updater
Downloading PkgCatalog.z.
Wednesday, August 08, 2012 10:42:32 AM
Info
Updater
Verifying PkgCatalog.z.
Wednesday, August 08, 2012 10:42:32 AM
Info
Updater
Extracting PkgCatalog.z.
Wednesday, August 08, 2012 10:42:32 AM
Info
Updater
Loading update configuration from: PkgCatalog.xml
Wednesday, August 08, 2012 10:42:33 AM
Info
Updater
Verifying V2engdet.mcs.
Wednesday, August 08, 2012 10:42:33 AM
Info
Updater
Downloading V2engdet.mcs.
Wednesday, August 08, 2012 10:42:33 AM
Info
Updater
Product(s) running the latest Engine.
Wednesday, August 08, 2012 10:42:33 AM
Info
Updater
Downloading PkgCatalog.z.
Wednesday, August 08, 2012 10:42:33 AM
Info
Updater
Verifying PkgCatalog.z.
Wednesday, August 08, 2012 10:42:33 AM
Info
Updater
Extracting PkgCatalog.z.
Wednesday, August 08, 2012 10:42:33 AM
Info
Updater
Loading update configuration from: PkgCatalog.xml
Wednesday, August 08, 2012 10:42:34 AM
Info
Updater
Verifying V2datdet.mcs.
Wednesday, August 08, 2012 10:42:34 AM
Info
Updater
Downloading V2datdet.mcs.
Wednesday, August 08, 2012 10:42:34 AM
Info
Updater
Downloading PkgCatalog.z.
Wednesday, August 08, 2012 10:42:34 AM
Info
Updater
Verifying PkgCatalog.z.
Wednesday, August 08, 2012 10:42:34 AM
Info
Updater
Extracting PkgCatalog.z.
Wednesday, August 08, 2012 10:42:34 AM
Info
Updater
Loading update configuration from: PkgCatalog.xml
Wednesday, August 08, 2012 10:42:35 AM
Info
Updater
Starting DAT update.
Wednesday, August 08, 2012 10:42:36 AM
Info
Updater
Downloading DAT.
Wednesday, August 08, 2012 10:42:36 AM
Info
Updater
Downloading gdeltaavv.ini.
Wednesday, August 08, 2012 10:42:36 AM
Info
Updater
Downloading avvdat-6796.zip.
Wednesday, August 08, 2012 10:43:09 AM
Info
Scheduler
Next time(local) of task {A14CD6FC-3BA8-4703-87BF-E3247CE382F5}: Wednesday, August 08, 2012 5:37:00 PM
Wednesday, August 08, 2012 10:43:22 AM
Info
Agent
Agent is looking for events to upload
Wednesday, August 08, 2012 10:43:22 AM
Info
Agent
Agent uploading 1 events to ePO Server
Wednesday, August 08, 2012 10:43:22 AM
Info
Agent
Agent communication session started
Wednesday, August 08, 2012 10:43:22 AM
Info
Agent
Agent is sending EVENT package to ePO server
Wednesday, August 08, 2012 10:43:22 AM
Info
Agent
Agent is connecting to ePO server
Wednesday, August 08, 2012 10:43:22 AM
Info
Agent
No package received from ePO Server
Wednesday, August 08, 2012 10:43:22 AM
Info
Agent
Agent communication session closed
Wednesday, August 08, 2012 10:43:53 AM
Info
Updater
Backing up file(s) Engine DAT
Wednesday, August 08, 2012 10:43:53 AM
Info
Updater
Pre-notifying for DAT update.
Wednesday, August 08, 2012 10:43:53 AM
Info
Updater
Copying DAT.
Wednesday, August 08, 2012 10:43:53 AM
Info
Updater
Update succeeded to version 6796.0000.
Wednesday, August 08, 2012 10:43:53 AM
Info
Updater
Post-notifying for DAT update.
Wednesday, August 08, 2012 10:44:09 AM
Info
Updater
Verifying VSE870Det.mcs.
Wednesday, August 08, 2012 10:44:09 AM
Info
Updater
Searching available updates for McAfee VirusScan Enterprise 8.7.0.
Wednesday, August 08, 2012 10:44:09 AM
Info
Updater
Product(s) running the latest HotFix 5.
Wednesday, August 08, 2012 10:44:09 AM
Info
Updater
Downloading PkgCatalog.z.
Wednesday, August 08, 2012 10:44:09 AM
Info
Updater
Verifying PkgCatalog.z.
Wednesday, August 08, 2012 10:44:09 AM
Info
Updater
Extracting PkgCatalog.z.
Wednesday, August 08, 2012 10:44:09 AM
Info
Updater
Loading update configuration from: PkgCatalog.xml
Wednesday, August 08, 2012 10:44:11 AM
Info
Updater
Starting HotFix update.
Wednesday, August 08, 2012 10:47:01 AM
Info
Updater
Update failed to version HotFix 643440.
Wednesday, August 08, 2012 10:47:01 AM
Info
Updater
Verifying BocDet_VSE.McS.
Wednesday, August 08, 2012 10:47:01 AM
Info
Updater
Downloading BocDet_VSE.McS.
Wednesday, August 08, 2012 10:47:01 AM
Info
Updater
Searching available updates for BOC DAT.
Wednesday, August 08, 2012 10:47:01 AM
Info
Updater
Downloading PkgCatalog.z.
Wednesday, August 08, 2012 10:47:01 AM
Info
Updater
Verifying PkgCatalog.z.
Wednesday, August 08, 2012 10:47:01 AM
Info
Updater
Extracting PkgCatalog.z.
Wednesday, August 08, 2012 10:47:01 AM
Info
Updater
Loading update configuration from: PkgCatalog.xml
Wednesday, August 08, 2012 10:47:02 AM
Info
Updater
Product(s) running the latest BOC DAT.
Wednesday, August 08, 2012 10:47:02 AM
Info
Updater
Verifying SuppClntDet.McS.
Wednesday, August 08, 2012 10:47:02 AM
Info
Updater
Downloading SuppClntDet.McS.
Wednesday, August 08, 2012 10:47:02 AM
Info
Updater
Update Finished
Wednesday, August 08, 2012 10:48:22 AM
Info
Agent
Agent is looking for events to upload
Wednesday, August 08, 2012 10:48:22 AM
Info
Agent
Agent uploading 1 events to ePO Server
Wednesday, August 08, 2012 10:48:22 AM
Info
Agent
Agent communication session started
Wednesday, August 08, 2012 10:48:22 AM
Info
Agent
Agent is sending EVENT package to ePO server
Wednesday, August 08, 2012 10:48:22 AM
Info
Agent
Agent is connecting to ePO server
Wednesday, August 08, 2012 10:48:22 AM
Info
Agent
No package received from ePO Server
Wednesday, August 08, 2012 10:48:22 AM
Info
Agent
Agent communication session closed
Wednesday, August 08, 2012 10:50:05 AM
Info
Agent
Agent Started Enforcing policies
Wednesday, August 08, 2012 10:50:05 AM
Info
Management
Enforcing Policies for EPOAGENT3000META
Wednesday, August 08, 2012 10:50:05 AM
Info
Management
Enforcing Policies for EPOAGENT3000
Wednesday, August 08, 2012 10:50:05 AM
Info
Management
Enforcing Policies for McAfee Agent
Wednesday, August 08, 2012 10:50:06 AM
Info
Agent
Agent finished Enforcing policies
Wednesday, August 08, 2012 10:50:06 AM
Info
Agent
Next policy enforcement in 10 minutes
Wednesday, August 08, 2012 10:53:22 AM
Info
Agent
Agent is looking for events to upload
Wednesday, August 08, 2012 10:58:22 AM
Info
Agent
Agent is looking for events to upload
Wednesday, August 08, 2012 11:00:06 AM
Info
Agent
Agent Started Enforcing policies
Wednesday, August 08, 2012 11:00:06 AM
Info
Management
Enforcing Policies for EPOAGENT3000META
Wednesday, August 08, 2012 11:00:06 AM
Info
Management
Enforcing Policies for EPOAGENT3000
Wednesday, August 08, 2012 11:00:06 AM
Info
Management
Enforcing Policies for McAfee Agent
Wednesday, August 08, 2012 11:00:06 AM
Info
Agent
Agent finished Enforcing policies
Wednesday, August 08, 2012 11:00:06 AM
Info
Agent
Next policy enforcement in 10 minutes
Wednesday, August 08, 2012 11:01:00 AM
Info
Agent
Agent wakeup call received
Wednesday, August 08, 2012 11:01:00 AM
Info
Agent
Agent wakeup call for FULL PROPS received
Wednesday, August 08, 2012 11:01:00 AM
Info
Agent
Agent started performing ASCI
Wednesday, August 08, 2012 11:01:00 AM
Info
Management
Collecting Properties
Wednesday, August 08, 2012 11:01:00 AM
Info
Agent
Agent is looking for events to upload
Wednesday, August 08, 2012 11:01:00 AM
Info
Agent
Agent uploading 1 events to ePO Server
Wednesday, August 08, 2012 11:01:00 AM
Info
Agent
Agent communication session started
Wednesday, August 08, 2012 11:01:00 AM
Info
Agent
Agent is sending FULL PROPS package to ePO server
Wednesday, August 08, 2012 11:01:00 AM
Info
Agent
Agent is connecting to ePO server
Wednesday, August 08, 2012 11:01:01 AM
Info
Agent
Package uploaded to ePO Server successfully
Wednesday, August 08, 2012 11:01:01 AM
Info
Agent
Agent communication session closed
Wednesday, August 08, 2012 11:01:01 AM
Info
Agent
Agent received POLICY package from ePO server
Wednesday, August 08, 2012 11:01:01 AM
Info
Agent
New server policy was successfully merged
Wednesday, August 08, 2012 11:01:01 AM
Info
Agent
Enforcing newly downloaded policies
Wednesday, August 08, 2012 11:01:01 AM
Info
Agent
Agent Started Enforcing policies
Wednesday, August 08, 2012 11:01:01 AM
Info
Management
Enforcing Policies for EPOAGENT3000META
Wednesday, August 08, 2012 11:01:01 AM
Info
Agent
Agent communication session started
Wednesday, August 08, 2012 11:01:01 AM
Info
Agent
Agent is sending EVENT package to ePO server
Wednesday, August 08, 2012 11:01:01 AM
Info
Agent
Agent is connecting to ePO server
Wednesday, August 08, 2012 11:01:01 AM
Info
Management
Enforcing Policies for EPOAGENT3000
Wednesday, August 08, 2012 11:01:01 AM
Info
Management
Enforcing Policies for McAfee Agent
Wednesday, August 08, 2012 11:01:01 AM
Info
Agent
Agent finished Enforcing policies
Wednesday, August 08, 2012 11:01:01 AM
Info
Agent
Next policy enforcement in 10 minutes
Wednesday, August 08, 2012 11:01:01 AM
Info
Agent
No package received from ePO Server
Wednesday, August 08, 2012 11:01:01 AM
Info
Agent
Agent communication session closed
Wednesday, August 08, 2012 11:05:30 AM
Info
Agent
Agent wakeup call received
Wednesday, August 08, 2012 11:05:30 AM
Info
Agent
Agent wakeup call for FULL PROPS received
Wednesday, August 08, 2012 11:05:30 AM
Info
Agent
Agent started performing ASCI
Wednesday, August 08, 2012 11:05:30 AM
Info
Management
Collecting Properties
Wednesday, August 08, 2012 11:05:30 AM
Info
Agent
Agent is looking for events to upload
Wednesday, August 08, 2012 11:05:30 AM
Info
Agent
Agent communication session started
Wednesday, August 08, 2012 11:05:30 AM
Info
Agent
Agent is sending FULL PROPS package to ePO server
Wednesday, August 08, 2012 11:05:30 AM
Info
Agent
Agent is connecting to ePO server
Wednesday, August 08, 2012 11:05:30 AM
Info
Agent
Package uploaded to ePO Server successfully
Wednesday, August 08, 2012 11:05:30 AM
Info
Agent
Agent communication session closed
Wednesday, August 08, 2012 11:05:30 AM
Info
Agent
Agent received POLICY package from ePO server
Wednesday, August 08, 2012 11:05:31 AM
Info
Agent
New server policy was successfully merged
Wednesday, August 08, 2012 11:05:31 AM
Info
Agent
Enforcing newly downloaded policies
Wednesday, August 08, 2012 11:05:31 AM
Info
Agent
Agent Started Enforcing policies
Wednesday, August 08, 2012 11:05:31 AM
Info
Management
Enforcing Policies for EPOAGENT3000META
Wednesday, August 08, 2012 11:05:31 AM
Info
Management
Enforcing Policies for EPOAGENT3000
Wednesday, August 08, 2012 11:05:31 AM
Info
Management
Enforcing Policies for McAfee Agent
Wednesday, August 08, 2012 11:05:31 AM
Info
Agent
Agent finished Enforcing policies
Wednesday, August 08, 2012 11:05:31 AM
Info
Agent
Next policy enforcement in 10 minutes
Wednesday, August 08, 2012 11:10:30 AM
Info
Agent
Agent is looking for events to upload
Wednesday, August 08, 2012 11:11:54 AM
Info
Scheduler
Next time(local) of task DAT Update: Wednesday, August 08, 2012 7:00:00 PM
Wednesday, August 08, 2012 11:13:00 AM
Info
Updater
Subsystem started
Wednesday, August 08, 2012 11:13:00 AM
Info
Scheduler
Next time(local) of task DAT Update: Wednesday, August 08, 2012 7:00:00 PM
Wednesday, August 08, 2012 11:13:00 AM
Info
Scheduler
Next time(local) of task {A14CD6FC-3BA8-4703-87BF-E3247CE382F5}: Wednesday, August 08, 2012 5:17:00 PM
Wednesday, August 08, 2012 11:13:00 AM
Info
Scheduler
Scheduler is now running
Wednesday, August 08, 2012 11:13:01 AM
Info
Agent
Agent will connect to Server in randomized full ASCI interval : 3600 seconds
Wednesday, August 08, 2012 11:13:01 AM
Info
Agent
Next policy enforcement in 10 minutes
Wednesday, August 08, 2012 11:13:01 AM
Info
Agent
Agent will connect to Server in : 51 minutes and 42 seconds
Wednesday, August 08, 2012 11:17:49 AM
Info
Agent
Agent started performing ASCI
Wednesday, August 08, 2012 11:17:49 AM
Info
Agent
Checking MAC address...
Wednesday, August 08, 2012 11:17:50 AM
Info
Agent
Agent communication session started
Wednesday, August 08, 2012 11:17:50 AM
Info
Agent
Agent is sending PROPS VERSION package to ePO server
Wednesday, August 08, 2012 11:17:50 AM
Info
Agent
Agent is connecting to ePO server
Wednesday, August 08, 2012 11:17:50 AM
Info
Agent
No package received from ePO Server
Wednesday, August 08, 2012 11:17:50 AM
Info
Agent
Agent communication session closed
Wednesday, August 08, 2012 11:18:01 AM
Info
Agent
Agent is looking for events to upload
Wednesday, August 08, 2012 11:18:10 AM
Info
Agent
Agent Started Enforcing policies
Wednesday, August 08, 2012 11:18:10 AM
Info
Management
Enforcing Policies for EPOAGENT3000META
Wednesday, August 08, 2012 11:18:10 AM
Info
Management
Enforcing Policies for EPOAGENT3000
Wednesday, August 08, 2012 11:18:10 AM
Info
Management
Enforcing Policies for McAfee Agent
Wednesday, August 08, 2012 11:18:10 AM
Info
Agent
Agent finished Enforcing policies
Wednesday, August 08, 2012 11:18:10 AM
Info
Agent
Next policy enforcement in 10 minutes
Wednesday, August 08, 2012 11:18:14 AM
Info
Agent
Agent started performing ASCI
Wednesday, August 08, 2012 11:18:14 AM
Info
Management
Collecting Properties
Wednesday, August 08, 2012 11:18:14 AM
Info
Agent
Agent communication session started
Wednesday, August 08, 2012 11:18:14 AM
Info
Agent
Agent is sending PROPS VERSION package to ePO server
Wednesday, August 08, 2012 11:18:14 AM
Info
Agent
Agent is connecting to ePO server
Wednesday, August 08, 2012 11:18:14 AM
Info
Agent
Package uploaded to ePO Server successfully
Wednesday, August 08, 2012 11:18:14 AM
Info
Agent
Agent communication session closed
Wednesday, August 08, 2012 11:18:14 AM
Info
Agent
Agent received REQUEST PROPS package from ePO server
Wednesday, August 08, 2012 11:18:14 AM
Info
Agent
Agent communication session started
Wednesday, August 08, 2012 11:18:14 AM
Info
Agent
Agent is sending INC PROPS package to ePO server
Wednesday, August 08, 2012 11:18:14 AM
Info
Agent
Agent is connecting to ePO server
Wednesday, August 08, 2012 11:18:14 AM
Info
Agent
No package received from ePO Server
Wednesday, August 08, 2012 11:18:14 AM
Info
Agent
Agent communication session closed
Wednesday, August 08, 2012 11:23:01 AM
Info
Agent
Agent is looking for events to upload
Wednesday, August 08, 2012 11:28:01 AM
Info
Agent
Agent is looking for events to upload
Wednesday, August 08, 2012 11:28:10 AM
Info
Agent
Agent Started Enforcing policies
Wednesday, August 08, 2012 11:28:10 AM
Info
Management
Enforcing Policies for EPOAGENT3000META
Wednesday, August 08, 2012 11:28:10 AM
Info
Management
Enforcing Policies for EPOAGENT3000
Wednesday, August 08, 2012 11:28:10 AM
Info
Management
Enforcing Policies for McAfee Agent
Wednesday, August 08, 2012 11:28:10 AM
Info
Agent
Agent finished Enforcing policies
Wednesday, August 08, 2012 11:28:10 AM
Info
Agent
Next policy enforcement in 10 minutes
Wednesday, August 08, 2012 11:33:01 AM
Info
Agent
Agent is looking for events to upload
McAfee Employee jstanley
McAfee Employee
Report Inappropriate Content
Message 4 of 7

Re: ePO 4.5 VSE & ASM 8.7 Some Window 7 x64 computers do not report VSE or ASM installed

Jump to solution

With the data provided I can't tell what is wrong but I can clearly see that something is wrong. The agent is not even attempting to enforce policies for VSE which usually means the agent has not loaded the VSE plugin.

I'd either reboot the machine or restart the VSE and MA services and see if that clears up the issue loading the plugin. You may have to disable VSE's access protection feature to do this:

  • net stop mcafeeframework
  • net stop mcshield
  • net stop mctaskmanager
  • net start mctaskmanager
  • net start mcshield
  • net start mcafeeframework

Other than that collect a MER from the client.

McAfee Employee JoeBidgood
McAfee Employee
Report Inappropriate Content
Message 5 of 7

Re: ePO 4.5 VSE & ASM 8.7 Some Window 7 x64 computers do not report VSE or ASM installed

Jump to solution

Could also be the plugin flag = 8 thing  - check KB60593 for details.

HTH -

Joe

Re: ePO 4.5 VSE & ASM 8.7 Some Window 7 x64 computers do not report VSE or ASM installed

Jump to solution

KB60593 worked part way.  I changed the DWORD value to "0" and after a short while and a few agent wake-ups it showed VSE installed. I checked a "good" PC for ASM and it's correct value and changed the DWORD value for ASM plugin flag from "e" to "6". After another short time and a few agent wake-ups it reported as well.  The only reason I did not mark it as a helpful answer is because I don't know what else is not working.  I am waiting on a report back from the user as to whether the VSE splash screen goes away on login too.

Message was edited by: raider25 on 8/10/12 6:20:44 AM CDT

Re: ePO 4.5 VSE & ASM 8.7 Some Window 7 x64 computers do not report VSE or ASM installed

Jump to solution

VSE splash screen appears to have cleared as well.  I will consider this resolved for my purposes. Thanks to jstanley and JoeBidgood!

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