cancel
Showing results for 
Search instead for 
Did you mean: 

ePO 4.5 Lost Password

Hi guys,

I'm new here in McAfee community and a newbie in McAfee ePO too.

I am studying ePO 4.5 and have a VMWare for testing of some functionalities of it. My question is what if I lost or forgot my password in ePO? Is there a way that I can retrieved the lost password?

Hoping for your good feedback.

4 Replies
Highlighted
McAfee Employee spamidi
McAfee Employee
Report Inappropriate Content
Message 2 of 5

Re: ePO 4.5 Lost Password

Typically its advisable to create more than one Global Admin account and store the password for the other account in some safe place and never use the account other than for emergency purpose.

If you don't have any additional account and forgot the password, you will need to escalate a case to McAfee support who will be able to help (KB60112).

Re: ePO 4.5 Lost Password

Hi Sir,

Thank you very much!

Reliable Contributor Troja
Reliable Contributor
Report Inappropriate Content
Message 4 of 5

Re: ePO 4.5 Lost Password

You can also extract a user from another EPO Server. Just take a look at this SQL Statement. 🙂

-- Adds a User to EPO Database

-- User: Administrator

-- PW: XXXX

-- UserRights: Global Administrator

insert into dbo.OrionUsers (Name,AuthURI,Admin,Disabled)

VALUES('Administrator', 'auth:pwd?pwd=b5SvrVIWEQbyMRDCu2aWkfwZKvPcM2qG','1','0')

Solution

- Define a Global Admin on a EPO Server.

- Copy the values from the dbo.OrionUsers table

- Udpate the SQL Statement above and generate a user.

Best regards,

Thorsten

McAfee Employee spamidi
McAfee Employee
Report Inappropriate Content
Message 5 of 5

Re: ePO 4.5 Lost Password

While this may work - from a support standpoint any complications that may arise because of error in updating the tables will put the installation in an unsupported state.

More McAfee Tools to Help You

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community