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ePO 4.0 -- denied from accessing policies

We just installed ePO 4.0, a fresh installation, on a new server with Windows 2000 SP4. The installation went well. No errors, no messages, etc... I can do most everything I'm wanting -- deploying agents, updating definitions, updating repositories, etc..

I go to SYSTEM TREE | POLICY CATALOG and receive the following message: "You do not have access to any products."

I go to SYSTEM TREE | POLICIES it gives me the following message: "You do not have access to any products"

I go to SYSTEM TREE | CLIENT TASKS and it gives me the following: "You do not have access to any products"

- This is under the administrator u/n which is set as global administrator. So this makes me wonder if it's a permissions issue.

- I installed the extension (ZIP) for the Antivirus piece and the Antispyware piece. Which makes me wonder if it's a configuration issue -- which I'm guessing is the real problem here.

Or perhaps just a bad install. I scanned the forum here and didn't find any references to these messages -- I could have missed them.

Is this something anyone else has experienced? Or perhaps, solved?
7 Replies

RE: ePO 4.0 -- denied from accessing policies

Which browser do you use to access ePO 4.0 ? Only IE 6 SP1 and 7 is supported - also did you add the ePO servername to the trusted sites in IE (for http and https) ?

Just a try - another would be to create a new global admin and logon with this one.

RE: ePO 4.0 -- denied from accessing policies


It's IE 6, SP1. I have no problems with accessing any other piece other than, what seems to be, the policies. Trusted sites is a no go.

We created a new global admin and we got the same errors. Which made me side with configuration issues.

Also

I'm using IE 6.0 on the server via Terminal Services. Would that cause any problems?

RE: Also

Could be - supported is only IE6 SP1. Have you tried it from another pc ?

RE: Also


Yea, on my laptop. No go. FYI, I have FireFox working with it also. It acts as if the admin, global admin, doesn't have access to even view the policies. And it seems that no one else is having this particular issue.

prints

Here are two screen prints.

This is the message I get when trying to access the Policy Catalog.
http://mcjc.mcohio.org/prints/policy_catalog.jpg

This is the message I get when trying to access the Policy under systems.
http://mcjc.mcohio.org/prints/system_policies.jpg

RE: Working

Just an update. I finally decided to do a reinstallation. I uninstalled the existing ePO and installed. I have policies and all that back. I'm guessing a bad installation? Either way, I'm in business.