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download error

hi all,

hope you are fine.

when i try to download a software from the Software manager, i got this error:

2/17/15 10:33:10 AM  Started: Check In Components 

2/17/15 10:33:10 AM  Downloading the following component: 

2/17/15 10:33:10 AM  Agent Package (type PACKAGE) - filename=PATMOS__1000_1922.zip 

2/17/15 10:33:16 AM  Failed to get the list of urls to download. This is usually a error on the Mcafee server. Please try again later. 

2/17/15 10:33:16 AM  Completed: Check In Components (Failed to get the list of urls to download. This is usually a error on the Mcafee server. Please try again later.)

13 Replies

Re: download error

Same error.

Any help with that?

jround
Level 9
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Message 3 of 14

Re: download error

Seems to be an issue at the McAfee servers end, epo.mcafee.com also returns a 504 Gateway Timeout error message at the moment.

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McAfee Employee cdinet
McAfee Employee
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Message 4 of 14

Re: download error

Are you still having the issue today?  If so, I will make sure there is an IT ticket opened for it.

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PhilR
Level 12
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Message 5 of 14

Re: download error

Software Manager can't refresh its list of components either.

Phil

McAfee Employee cdinet
McAfee Employee
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Message 6 of 14

Re: download error

I tested a few downloads from the download page and they seem to be working.  However, software manager is not.  I will open a ticket.

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Re: download error

I'm having the same issue. Been happening for at least a day.

McAfee Employee cdinet
McAfee Employee
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Message 8 of 14

Re: download error

Please check again and if still having problems, post screenshots of the errors you are getting.

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

Bakr
Level 7
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Message 9 of 14

Re: download error

i have the same issue

8/29/19 12:42:47 PMStarted: Check In Components
8/29/19 12:42:47 PMDownloading the following 6 components:
8/29/19 12:42:47 PMEndpoint Security Platform patch (type PACKAGE) - file name=ENDP_GS_1060_19887.zip
8/29/19 12:42:47 PMThreat Prevention patch (type PACKAGE) - file name=ENDP_AM_1060_19888.zip
8/29/19 12:42:47 PMFirewall patch (type PACKAGE) - file name=ENDP_FW_1060_19889.zip
8/29/19 12:42:47 PMWeb Control patch (type PACKAGE) - file name=ENDP_WP_1060_19890.zip
8/29/19 12:42:47 PMEndpoint Security Platform Extension 10.6(September Update) (type EXTENSION) - file name=ENDP_GS_1000_20088.zip
8/29/19 12:42:47 PMEndpoint Migration Assistant (type EXTENSION) - file name=ENDP_MIG_META_19902.zip
8/29/19 12:42:47 PMFailed to get the list of URLs to download. This is usually a error on the McAfee server. Try again later.
8/29/19 12:42:47 PMCompleted: Check In Components (Failed to get the list of URLs to download. This is usually a error on the McAfee server. Try again later.)
McAfee Employee cdinet
McAfee Employee
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Message 10 of 14

Re: download error

If you click on refresh to update software manager, does that fail or succeed? Does the orion log or epoapsvr log show any errors? Can you download them manually from software manager?

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

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