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dlp endpoint 11.4 installation or uninstallation problem

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Hello, i am trying to install dlp 11.4 on system, windows 10 version 1809 epo 5.9.1,  agent version 5.6.2.209 task log shows it is completed but not installed, there is not problem with agent server communication. i also tried to install previous version of dlp like 11.1 but same problem. same problem when try to uninstall. any ideas? thanks 

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Re: dlp endpoint 11.4 installation or uninstallation problem

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hi technical support contacted me and it is resolved by self protection disable in windows client configuration.

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McAfee Employee LKS
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Message 2 of 17

Re: dlp endpoint 11.4 installation or uninstallation problem

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Hi Georgiancard,

Here is the wonderful article which will tell you what to look and which log file to check for deployment related issues.

https://community.mcafee.com/t5/ePolicy-Orchestrator/HOW-TO-TROUBLESHOOT-CLIENT-UPDATE-DEPLOYMENT-FA...

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Re: dlp endpoint 11.4 installation or uninstallation problem

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thanks for reply, but agent is running and everything works perfectly, also in task log it is showing that dlp is installed successfully but it is not installed really.
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Re: dlp endpoint 11.4 installation or uninstallation problem

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What is the Agent version are you running. Did you try client tas product deployment instead or Run now task. If it is Agent 5.5.1 and above, there is McScript_Deploy log  under <programdata>/mcAfee/Agent/logs which you have to check for the failure.

Re: dlp endpoint 11.4 installation or uninstallation problem

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hi, agent version is 5.6.2.209, yes i tried client task product deployment and also run now task

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Re: dlp endpoint 11.4 installation or uninstallation problem

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If you have difficulties to analyze the log, i would suggest you to log a support case and we will help you out to check the logs.

 

McAfee Employee AdithyanT
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Message 7 of 17

Re: dlp endpoint 11.4 installation or uninstallation problem

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Hi @Georgiancard ,

Thank you for posting here. If you can confirm that installing/uninstalling DLP is not due to McAfee Agent (Other install/uninstall tasks work fine) and if you can perform the same locally (not sure of it is possible with DLP), then I would recommend you to kindly check with DLP Team on this here:

https://community.mcafee.com/t5/Data-Loss-Prevention-DLP/bd-p/data-loss-prevention

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Adithyan T
McAfee Employee cdinet
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Message 8 of 17

Re: dlp endpoint 11.4 installation or uninstallation problem

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Not installed as in failed, or does it show successful even though product isn't installed?  

If it shows either, then the first thing to look at is the mcscript, or mcscript deploy log (depending on agent version) to see if it was able to download the files properly and execute the setup for it.  If so, then you would go to windows\temp\mcafeelogs to check the dlp install logs for any error messages.  

Another test is to run the install locally to see what kind of errors it gives you.

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Re: dlp endpoint 11.4 installation or uninstallation problem

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as i mentioned it shows successful task completed even though product isn't installed. Same problem with uninstall

McAfee Employee cdinet
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Message 10 of 17

Re: dlp endpoint 11.4 installation or uninstallation problem

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Did you look at the logs we mentioned?  Are there any install logs in the windows\temp\mcafeelogs directory for dlp?  

Also, if you run the install locally instead of via epo, does it show any errors or does it install ok?

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