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Reliable Contributor
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Message 1 of 5

deployment task failing on all clients

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Hi Heroes,

Needs your suggestions on how to further troubleshoot this issue:

epo 5.9 - 1 epo +1 agent handler

My customer migrated their epo before, at 9th Jan I remember. yesterday found the ENS deployment task are failing on all clients. not sure if it related to that migration.

I checked the agent logs, it seems generally saying 2 errors:

// error occurred while downloading/verifing catalog.z

// 2020-04-01 16:34:28 I #9900 curl rcv head 36 HTTP/1.1 500 Internal Server Error 

Checked the orion logs seems no errors. not sure why agent saying epo returning a 500 error.

all epo services are up. db is fine.

 

Thanks in advance.

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McAfee Employee
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Message 2 of 5

Re: deployment task failing on all clients

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Check the server logs on epo server and agent handlers.  Most likely you will see an error such as "failed to initialize server'.  If you see that, restart the epo services and that should clear that up.

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McAfee Employee
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Message 2 of 5

Re: deployment task failing on all clients

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Check the server logs on epo server and agent handlers.  Most likely you will see an error such as "failed to initialize server'.  If you see that, restart the epo services and that should clear that up.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

View solution in original post

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Reliable Contributor
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Message 3 of 5

Re: deployment task failing on all clients

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restart epo services resolved the issue!!!

thanks @cdinet  your suggestions are always helpful and professional!!!

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McAfee Employee
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Message 4 of 5

Re: deployment task failing on all clients

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Glad to help!

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Re: deployment task failing on all clients

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The Copy file task fails to copy files or folders using the UNC path when FIPS mode is enabled on a Linux client computer.

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