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mcdave
Level 10
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Message 1 of 5

deploying Endpoint Protection for Mac fails

We've got a Mac client on which we can't get Endpoint Protection for Mac installed.
We tried multiple times to push the AV via ePO but the server task logs return a very vague error
"SSH Output: installer: The upgrade failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.)"

Here is the complete log:


12/18/14 10:59:36 AM     Starting deployment to computer MacClient_00453 through the Agent Handler McServer001.bof.local


12/18/14 10:59:36 AM     SSH Output: Looking up host "MacClient_00453"


12/18/14 10:59:36 AM     SSH Output: Connecting to 10.253.135.146 port 22


12/18/14 10:59:36 AM     SSH Output: Server version: SSH-2.0-OpenSSH_6.2


12/18/14 10:59:36 AM     SSH Output: Using SSH protocol version 2


12/18/14 10:59:36 AM     SSH Output: We claim version: SSH-2.0-PuTTY_Snapshot_2010_02_18:r8871


12/18/14 10:59:36 AM     SSH Output: Doing Diffie-Hellman group exchange


12/18/14 10:59:36 AM     SSH Output: Doing Diffie-Hellman key exchange with hash SHA-256


12/18/14 10:59:38 AM     SSH Output: Host key fingerprint is:


12/18/14 10:59:38 AM     SSH Output: ssh-rsa 2048 07:bb:e6:e9:96:a0:d9:43:ba:6f:b7:bd:74:53:69:c3


12/18/14 10:59:38 AM     SSH Output: Initialised AES-256 SDCTR client->server encryption


12/18/14 10:59:38 AM     SSH Output: Initialised HMAC-SHA1 client->server MAC algorithm


12/18/14 10:59:38 AM     SSH Output: Initialised AES-256 SDCTR server->client encryption


12/18/14 10:59:38 AM     SSH Output: Initialised HMAC-SHA1 server->client MAC algorithm


12/18/14 10:59:38 AM     SSH Output: Using username "macadmin".


12/18/14 10:59:38 AM     SSH Output: Access granted


12/18/14 10:59:38 AM     SSH Output: Opened channel for session


12/18/14 10:59:38 AM     SSH Output: Started a shell/command


12/18/14 10:59:38 AM     SSH Output: Using SFTP


12/18/14 10:59:38 AM     SSH Output: Connected to MacClient_00453.bof.local


12/18/14 10:59:38 AM     SSH Output: Sending file install.sh


12/18/14 10:59:38 AM     SSH Output: Sent EOF message


12/18/14 10:59:38 AM     SSH Output: Server sent command exit status 0


12/18/14 10:59:38 AM     SSH Output: Disconnected: All channels closed


12/18/14 10:59:40 AM     SSH Output: Looking up host "MacClient_00453"


12/18/14 10:59:40 AM     SSH Output: Connecting to 10.253.135.146 port 22


12/18/14 10:59:40 AM     SSH Output: Server version: SSH-2.0-OpenSSH_6.2


12/18/14 10:59:40 AM     SSH Output: We claim version: SSH-2.0-PuTTY_Release_0.60


12/18/14 10:59:40 AM     SSH Output: Using SSH protocol version 2


12/18/14 10:59:40 AM     SSH Output: Doing Diffie-Hellman group exchange


12/18/14 10:59:40 AM     SSH Output: Doing Diffie-Hellman key exchange with hash SHA-256


12/18/14 10:59:40 AM     SSH Output: Host key fingerprint is:


12/18/14 10:59:40 AM     SSH Output: ssh-rsa 2048 07:bb:e6:e9:96:a0:d9:43:ba:6f:b7:bd:74:53:69:c3


12/18/14 10:59:40 AM     SSH Output: Initialised AES-256 SDCTR client->server encryption


12/18/14 10:59:40 AM     SSH Output: Initialised HMAC-SHA1 client->server MAC algorithm


12/18/14 10:59:40 AM     SSH Output: Initialised AES-256 SDCTR server->client encryption


12/18/14 10:59:40 AM     SSH Output: Initialised HMAC-SHA1 server->client MAC algorithm


12/18/14 10:59:40 AM     SSH Output: Using username "macadmin".


12/18/14 10:59:40 AM     SSH Output: Access granted


12/18/14 10:59:40 AM     SSH Output: Opened channel for session


12/18/14 10:59:40 AM     SSH Output: Started a shell/command


12/18/14 10:59:40 AM     SSH Output: Password:space required to copy archive is 36135492 bytes


12/18/14 10:59:40 AM     SSH Output: space available at mfervqlXd is 428329082880 bytes


12/18/14 10:59:40 AM     SSH Output: extracting archive to mfervqlXd... please wait


12/18/14 10:59:42 AM     SSH Output: 204+0 records in


12/18/14 10:59:42 AM     SSH Output: 204+0 records out


12/18/14 10:59:42 AM     SSH Output: 104448 bytes transferred in 0.000419 secs (249196055 bytes/sec)


12/18/14 10:59:42 AM     SSH Output: 35070+1 records in


12/18/14 10:59:42 AM     SSH Output: 35070+1 records out


12/18/14 10:59:42 AM     SSH Output: 17956040 bytes transferred in 0.063071 secs (284695604 bytes/sec)


12/18/14 10:59:42 AM     SSH Output: Archive: mfervqlXd/package.zip


12/18/14 10:59:42 AM     SSH Output: inflating: mfervqlXd/MFEcma.dmg


12/18/14 10:59:42 AM     SSH Output: inflating: mfervqlXd/reqseckey.bin


12/18/14 10:59:42 AM     SSH Output: inflating: mfervqlXd/srpubkey.bin


12/18/14 10:59:42 AM     SSH Output: inflating: mfervqlXd/sitelist.xml


12/18/14 10:59:42 AM     SSH Output: inflating: mfervqlXd/req2048seckey.bin


12/18/14 10:59:42 AM     SSH Output: inflating: mfervqlXd/sr2048pubkey.bin


12/18/14 10:59:42 AM     SSH Output: inflating: mfervqlXd/agentfipsmode


12/18/14 10:59:42 AM     SSH Output: inflating: mfervqlXd/RepoKeys.ini


12/18/14 10:59:42 AM     SSH Output: Checksumming whole disk (Apple_HFS : 0)…


12/18/14 10:59:42 AM     SSH Output: whole disk (Apple_HFS : 0): verified CRC32 $AEE69F92


12/18/14 10:59:42 AM     SSH Output: verified CRC32 $C9477985


12/18/14 10:59:43 AM     SSH Output: /dev/disk2 /Volumes/MFECMA


12/18/14 10:59:47 AM     SSH Output: installer: Package name is McAfee Agent


12/18/14 10:59:47 AM     SSH Output: installer: Upgrading at base path /


12/18/14 10:59:47 AM     SSH Output: installer: The upgrade failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.)


12/18/14 10:59:52 AM     SSH Output: "disk2" unmounted.


12/18/14 10:59:52 AM     SSH Output: "disk2" ejected.


12/18/14 10:59:52 AM     SSH Output: Server sent command exit status 1


12/18/14 10:59:52 AM     SSH Output: Disconnected: All channels closed


12/18/14 10:59:53 AM     Start service failed, system error: 1


12/18/14 10:59:53 AM     SSH Output: Looking up host "MacClient_00453"


12/18/14 10:59:53 AM     SSH Output: Connecting to 10.253.135.146 port 22


12/18/14 10:59:53 AM     SSH Output: Server version: SSH-2.0-OpenSSH_6.2


12/18/14 10:59:53 AM     SSH Output: We claim version: SSH-2.0-PuTTY_Release_0.60


12/18/14 10:59:53 AM     SSH Output: Using SSH protocol version 2


12/18/14 10:59:53 AM     SSH Output: Doing Diffie-Hellman group exchange


12/18/14 10:59:53 AM     SSH Output: Doing Diffie-Hellman key exchange with hash SHA-256


12/18/14 10:59:53 AM     SSH Output: Host key fingerprint is:


12/18/14 10:59:53 AM     SSH Output: ssh-rsa 2048 07:bb:e6:e9:96:a0:d9:43:ba:6f:b7:bd:74:53:69:c3


12/18/14 10:59:53 AM     SSH Output: Initialised AES-256 SDCTR client->server encryption


12/18/14 10:59:53 AM     SSH Output: Initialised HMAC-SHA1 client->server MAC algorithm


12/18/14 10:59:53 AM     SSH Output: Initialised AES-256 SDCTR server->client encryption


12/18/14 10:59:53 AM     SSH Output: Initialised HMAC-SHA1 server->client MAC algorithm


12/18/14 10:59:53 AM     SSH Output: Using username "macadmin".


12/18/14 10:59:53 AM     SSH Output: Access granted


12/18/14 10:59:53 AM     SSH Output: Opened channel for session


12/18/14 10:59:53 AM     SSH Output: Started a shell/command


12/18/14 10:59:53 AM     SSH Output: Server sent command exit status 0


12/18/14 10:59:53 AM     SSH Output: Disconnected: All channels closed



What could be the cause?
Are there other logs that I can analyze to find the rootcause?

regards,

Dave

4 Replies
Troja
Level 14
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Message 2 of 5

Re: deploying Endpoint Protection for Mac fails

Hi,

which MAC OS is installed on the endpoint?

Cheers

mcdave
Level 10
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Message 3 of 5

Re: deploying Endpoint Protection for Mac fails

The latest, Yosemite V10.10.1
Operating System OS Type:Mac OS X,OS Platform:Workstation,OS Version:10.10.1,OS Service Pack Version:1

mcdave
Level 10
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Message 4 of 5

Re: deploying Endpoint Protection for Mac fails

Here is an extraction of the agentlog.

The task used for the Antivirus install is TTG - Install Antivirus (Mac) {Evaluation}



2014-12-19 16:17:26 [191]  (2961305600)  [Scheduler]  Task [TTG - Update Workstations] loaded successfully


*    2014-12-19 16:17:26 [191]  (2961305600)  [Scheduler]  Task [TTG - Install Antivirus (Mac) {Evaluation}] loaded successfully


*    2014-12-19 16:17:36 [191]  (2961838080)  [Scheduler]  Invoking task [TTG - Install Antivirus (Mac) {Evaluation}]...


2014-12-19 16:17:36 [191]  (2961838080)    [Plugin]  Going to Check Software Exists


2014-12-19 16:17:36 [191]  (2961838080)    [Plugin]  Going to Enforce Task


2014-12-19 16:17:36 [191]  (2961838080)    [Plugin]  Going to Check Software Exists


2014-12-19 16:17:36 [191]  (2961838080)      [agTsk] AgentPlugin: POPLUGIN_EnforceTask()


2014-12-19 16:17:36 [191]  (2961838080)      [agTsk] AgentPlugin: succeeded on IUpdatePlugin.


2014-12-19 16:17:36 [191]  (2961838080)      [agTsk] AgentPlugin: succeeded on IAgentListenPlugin.


2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] Task handler callback received 1 while looking for Settings RunAtEnforcementEnabled


2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] SetTaskOption result is 1 when getting Settings RunAtEnforcementEnabled 0


2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] SetOption's result while invoking callback is 0, while setting Deployment 86 EPOAGENT3700MACX Settings RunAtEnforcementEnabled 0


2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] Task handler callback received 1 while looking for UpdateOptions bAllowPostpone


2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] SetTaskOption result is 1 when getting UpdateOptions bAllowPostpone 0


2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] SetOption's result while invoking callback is 0, while setting Deployment 86 EPOAGENT3700MACX UpdateOptions bAllowPostpone 0


2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] Task handler callback received 1 while looking for UpdateOptions nMaxPostpones


2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] SetTaskOption result is 1 when getting UpdateOptions nMaxPostpones 1


2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] SetOption's result while invoking callback is 0, while setting Deployment 86 EPOAGENT3700MACX UpdateOptions nMaxPostpones 1


2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] Task handler callback received 1 while looking for UpdateOptions nPostponeTimeout


2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] SetTaskOption result is 1 when getting UpdateOptions nPostponeTimeout 20


2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] SetOption's result while invoking callback is 0, while setting Deployment 86 EPOAGENT3700MACX UpdateOptions nPostponeTimeout 20


2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] Task handler callback received 1 while looking for UpdateOptions szPostponeText


2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] SetTaskOption result is 1 when getting UpdateOptions szPostponeText


2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] SetOption's result while invoking callback is 0, while setting Deployment 86 EPOAGENT3700MACX UpdateOptions szPostponeText


2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] Task handler callback received 1 while looking for Install NumInstalls


2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] SetTaskOption result is 1 when getting Install NumInstalls 1


2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] SetOption's result while invoking callback is 0, while setting Deployment 86 EPOAGENT3700MACX Install NumInstalls 1


2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] Task handler callback received 1 while looking for DeploymentOptions UpdateAfterDeployment


2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] Task handler callback received 1 while looking for DeploymentOptions UpdateAfterDeployment


2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] SetTaskOption result is 1 when getting DeploymentOptions UpdateAfterDeployment 0


2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] SetOption's result while invoking callback is 0, while setting Deployment 86 EPOAGENT3700MACX DeploymentOptions UpdateAfterDeployment 0


2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] Task handler callback received 1 while looking for Install Install_1


2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] SetTaskOption result is 1 when getting Install Install_1 VSCANMAC9500


2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] SetOption's result while invoking callback is 0, while setting Deployment 86 EPOAGENT3700MACX Install Install_1 VSCANMAC9500


2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] Task handler callback received 1 while looking for Install Install_1


2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] Task handler callback received 1 while looking for Install\VSCANMAC9500 InstallCommandLine


2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] SetTaskOption result is 1 when getting Install\VSCANMAC9500 InstallCommandLine


2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] SetOption's result while invoking callback is 0, while setting Deployment 86 EPOAGENT3700MACX Install\VSCANMAC9500 InstallCommandLine


2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] Task handler callback received 1 while looking for Install\VSCANMAC9500 Language


2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] SetTaskOption result is 1 when getting Install\VSCANMAC9500 Language 0000


2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] SetOption's result while invoking callback is 0, while setting Deployment 86 EPOAGENT3700MACX Install\VSCANMAC9500 Language 0000


2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] Task handler callback received 1 while looking for Install\VSCANMAC9500 PackagePathType


2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] Task handler callback received 1 while looking for Install\VSCANMAC9500 PackagePathType


2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] SetTaskOption result is 1 when getting Install\VSCANMAC9500 PackagePathType Evaluation


2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] SetOption's result while invoking callback is 0, while setting Deployment 86 EPOAGENT3700MACX Install\VSCANMAC9500 PackagePathType Evaluation


2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] ProcessDeployment successfully set command line,language and Branch


2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] Task handler callback received 1 while looking for Uninstall NumUninstalls


2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] SetTaskOption result is 1 when getting Uninstall NumUninstalls 0


2014-12-19 16:17:36 [191]  (2961838080)     [TskHlr] SetOption's result while invoking callback is 0, while setting Deployment 86 EPOAGENT3700MACX Uninstall NumUninstalls 0


2014-12-19 16:17:36 [191]  (2961838080)     [events] Creating event interface object


2014-12-19 16:17:36 [191]  (2962903040)     [updlog] Update log file opening succeeded for%ALLUSERSPROFILE%\Application Data\McAfee\Common Framework\DB\ePOupdates.txt


2014-12-19 16:17:36 [191]  (2962903040)    [updater] Starting updater session


2014-12-19 16:17:36 [191]  (2962903040)        [Uec] Waiting for ipc thread to initialize


2014-12-19 16:17:36 [191]  (2963968000) [ipcchannel] Initializing IPC server


2014-12-19 16:17:36 [191]  (2963968000)        [Uec] Initialized ipc channel successfully


2014-12-19 16:17:36 [191]  (2962903040)        [Uec] Ipc thread initialized successfully


2014-12-19 16:17:36 [191]  (2961838080)     [deploy] Deployment session started.


2014-12-19 16:17:36 [191]  (2961838080)      [agTsk] AgentPlugin::Common updater task started


2014-12-19 16:17:42 [191]  (2953850880) [LpcConnMgr] Processing health check request


2014-12-19 16:17:42 [191]  (2953850880)   [MsgQueue] Running garbage collection


2014-12-19 16:17:42 [191]  (2953850880)  [Cryptshim] Obtained the cryptshim lock


2014-12-19 16:17:42 [191]  (2953850880)  [Cryptshim] Released the cryptshim lock


2014-12-19 16:17:42 [191]  (2953850880)  [Cryptshim] Obtained the cryptshim lock


2014-12-19 16:17:42 [191]  (2953850880)  [Cryptshim] Released the cryptshim lock


2014-12-19 16:17:42 [191]  (2953850880)   [MsgQueue] Adding channel for message queue 1496913389 extended software id hash 474185642 client id 2088292779


2014-12-19 16:17:42 [191]  (2953850880)   [MsgQueue] Channel added to message queue successfully


2014-12-19 16:17:42 [191]  (2953850880)        [LPC] Registering new LPC process


2014-12-19 16:17:42 [191]  (2953850880)        [LPC] Successfully registered new LPC process, CMNUPD__3000:DEFAULT:1401


2014-12-19 16:17:46 [191]  (2961305600)    [Plugin]  Going to Get Task Status


2014-12-19 16:17:56 [191]  (2961305600)    [Plugin]  Going to Get Task Status


2014-12-19 16:18:06 [191]  (2961305600)    [Plugin]  Going to Get Task Status


2014-12-19 16:18:16 [191]  (2961305600)    [Plugin]  Going to Get Task Status


2014-12-19 16:18:25 [191]  (2955980800)     [imsite] Did not connect to Real site: 10.96.200.19 on port: 8091


2014-12-19 16:18:25 [191]  (2955980800)     [imsite] Connecting to site: NLSRVWP-EPO02.ttg.global on port: 8091


2014-12-19 16:18:25 [191]  (2955980800)     [naInet] HTTP Session closed


2014-12-19 16:18:25 [191]  (2955980800)  [Management]  Collecting properties


2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] Obtained the cryptshim lock


2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] Released the cryptshim lock


2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] Obtained the cryptshim lock


2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] Released the cryptshim lock


2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] Obtained the cryptshim lock


2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] Released the cryptshim lock


2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] Obtained the cryptshim lock


2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] Released the cryptshim lock


2014-12-19 16:18:25 [191]  (2955980800)    [Plugin]  Going to Collect Properties


2014-12-19 16:18:25 [191]  (2955980800)     [events] Creating event interface object


2014-12-19 16:18:25 [191]  (2955980800)    [Plugin]  Going to Check Software Exists


2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] Obtained the cryptshim lock


2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] Released the cryptshim lock


2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] Obtained the cryptshim lock


2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] Released the cryptshim lock


2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] Successfully freed key data


2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] Obtained the cryptshim lock


2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] Released the cryptshim lock


2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] Obtained the cryptshim lock


2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] Released the cryptshim lock


2014-12-19 16:18:25 [191]  (2955980800)    [agProps] Setting the properties as :/Library/McAfee/cma : 4.8.0.1816 : 4.8.0.1816 : 10 : 120 : {44B702B0-F66F-E411-8498-000000000000} : 8092 : 1 :


2014-12-19 16:18:25 [191]  (2955980800)     [events] deleting event interface object


2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] Obtained the cryptshim lock


2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] Released the cryptshim lock


2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] Obtained the cryptshim lock


2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] Released the cryptshim lock


2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] Obtained the cryptshim lock


2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] Released the cryptshim lock


2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] Obtained the cryptshim lock


2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] Released the cryptshim lock


2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] Obtained the cryptshim lock


2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] Released the cryptshim lock


2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] Obtained the cryptshim lock


2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] Released the cryptshim lock


2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] Obtained the cryptshim lock


2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] Released the cryptshim lock


2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] Obtained the cryptshim lock


2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] Released the cryptshim lock


2014-12-19 16:18:25 [191]  (2955980800)     [Agent]  Forward all events request received


2014-12-19 16:18:25 [191]  (2954915840)    [Pckproc] after wait timeInterval=2147483647


2014-12-19 16:18:25 [191]  (2954915840)    [Pckproc] start processPackage timeInterval=2147483647


2014-12-19 16:18:25 [191]  (2955980800)     [Agent]  Verifying agent GUID


2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] Obtained the cryptshim lock


2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] Released the cryptshim lock


2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] Obtained the cryptshim lock


2014-12-19 16:18:25 [191]  (2955980800)  [Cryptshim] Released the cryptshim lock


2014-12-19 16:18:25 [191]  (2955980800)     [Agent]  Agent will connect to Server in : 7135 seconds


2014-12-19 16:18:25 [191]  (2959175680)  [Management]  Enforcing management subsystem policies


2014-12-19 16:18:25 [191]  (2959175680)  [Management]  Properties collection is marked for Maximum


2014-12-19 16:18:25 [191]  (2959175680)    [MESHCTL] Enforceing mesh policy  port=8083 relayEnabled=0.


2014-12-19 16:18:25 [191]  (2959175680)    [MESHCTL] Running /bin/sh /bin/sh /Library/StartupItems/cma/cmamesh stop.


2014-12-19 16:18:25 [191]  (2959175680)    [updsubs] Enforcing updater subsystem policies


2014-12-19 16:18:25 [191]  (2954915840)  [Management]  Requested for the Full Props by the Agent


2014-12-19 16:18:25 [191]  (2959175680) [Management] Retrieved current event policies successfully


2014-12-19 16:18:25 [191]  (2959175680) [Management] Event policies changed


2014-12-19 16:18:25 [191]  (2959175680) [Management] Writing event policies to disk


2014-12-19 16:18:25 [191]  (2959175680) [Management] Done writing event policies to disk


2014-12-19 16:18:25 [191]  (2959175680) [Management] Semaphore operation finished successfully


2014-12-19 16:18:25 [191]  (2959175680) [Management] Finished event policy update


2014-12-19 16:18:25 [191]  (2959175680)     [Agent]  Next Policy Enforcement will be in : 600 seconds


2014-12-19 16:18:25 [191]  (2954915840)    [SpiPkgr] Using sequence number 272


2014-12-19 16:18:25 [191]  (2954915840)  [Cryptshim] Obtained the cryptshim lock


2014-12-19 16:18:25 [191]  (2954915840)  [Cryptshim] Released the cryptshim lock


2014-12-19 16:18:25 [191]  (2954915840)  [Cryptshim] Obtained the cryptshim lock


2014-12-19 16:18:25 [191]  (2954915840)  [Cryptshim] Released the cryptshim lock


2014-12-19 16:18:25 [191]  (2954915840)  [Cryptshim] Obtained the cryptshim lock


2014-12-19 16:18:25 [191]  (2954915840)  [Cryptshim] Released the cryptshim lock


2014-12-19 16:18:25 [191]  (2954915840)  [Cryptshim] Obtained the cryptshim lock


2014-12-19 16:18:25 [191]  (2954915840)  [Cryptshim] Released the cryptshim lock


2014-12-19 16:18:25 [191]  (2954915840)     [Agent]  Agent server communication session started


2014-12-19 16:18:25 [191]  (2954915840)     [Agent]  Package type is propssend package


2014-12-19 16:18:25 [191]  (2954915840)     [Agent]  Agent is connecting to ePO server


2014-12-19 16:18:26 [191]  (2961305600)    [Plugin]  Going to Get Task Status


2014-12-19 16:18:30 [191]  (2954915840)    [imutils] Trying with site: 10.96.200.19:8090


2014-12-19 16:18:30 [191]  (2954915840)     [naInet] HTTP Session initialized


2014-12-19 16:18:30 [191]  (2954915840)     [imsite]      Upload from: /Library/McAfee/cma/scratch/Unpack/pkgFriDec191518252014_267153298.spkg


2014-12-19 16:18:30 [191]  (2954915840)     [imsite]      Upload response target: /Library/McAfee/cma/scratch/Unpack/pkgFriDec191518252014_1804657256.spkg


2014-12-19 16:18:36 [191]  (2961305600)    [Plugin]  Going to Get Task Status


2014-12-19 16:18:40 [191]  (2955448320)     [naInet] HTTP Session closed


2014-12-19 16:18:40 [191]  (2955448320)     [Agent]  Spipe package successfully uploaded to the ePO server


2014-12-19 16:18:40 [191]  (2955448320)    [SpiPkgr] Signature length is 256


2014-12-19 16:18:40 [191]  (2955448320)  [Cryptshim] Obtained the cryptshim lock


2014-12-19 16:18:40 [191]  (2955448320)  [Cryptshim] Released the cryptshim lock


2014-12-19 16:18:40 [191]  (2955448320)  [Cryptshim] Obtained the cryptshim lock


2014-12-19 16:18:40 [191]  (2955448320)  [Cryptshim] Released the cryptshim lock


2014-12-19 16:18:40 [191]  (2955448320)  [Cryptshim] Obtained the cryptshim lock


2014-12-19 16:18:40 [191]  (2955448320)  [Cryptshim] Released the cryptshim lock


2014-12-19 16:18:40 [191]  (2955448320)  [Cryptshim] Obtained the cryptshim lock


2014-12-19 16:18:40 [191]  (2955448320)  [Cryptshim] Released the cryptshim lock


2014-12-19 16:18:40 [191]  (2955448320)     [Agent]  Agent server communication session over


2014-12-19 16:18:40 [191]  (2955448320)  [DCPckproc] end processPackage timeInterval=2147483647


2014-12-19 16:18:40 [191]  (2955448320)  [DCPckproc] start processPackage timeInterval=0


2014-12-19 16:18:40 [191]  (2955448320)     [Agent]  New MsgResponse-MA_UpdateNow was received


2014-12-19 16:18:40 [191]  (2955448320)  [DCPckproc] end processPackage timeInterval=0


2014-12-19 16:18:40 [191]  (2958110720)  [Cryptshim] Obtained the cryptshim lock


2014-12-19 16:18:40 [191]  (2958110720)  [Cryptshim] Released the cryptshim lock


2014-12-19 16:18:40 [191]  (2958110720)  [Cryptshim] Obtained the cryptshim lock


2014-12-19 16:18:40 [191]  (2958110720)  [Cryptshim] Released the cryptshim lock


2014-12-19 16:18:40 [191]  (2958110720)  [Cryptshim] Obtained the cryptshim lock


2014-12-19 16:18:40 [191]  (2958110720)  [Cryptshim] Released the cryptshim lock


2014-12-19 16:18:40 [191]  (2958110720)  [Cryptshim] Obtained the cryptshim lock


2014-12-19 16:18:40 [191]  (2958110720)  [Cryptshim] Released the cryptshim lock


2014-12-19 16:18:40 [191]  (2958110720)    [updsubs] Starting updater subsystem


2014-12-19 16:18:40 [191]  (2958110720)    [updsubs] Updater subsystem & LPC service started


2014-12-19 16:18:40 [191]  (2958110720)     [events] Creating event interface object


2014-12-19 16:18:40 [191]  (2963435520)     [updlog] Update log file opening succeeded for%ALLUSERSPROFILE%\Application Data\McAfee\Common Framework\DB\ePOupdates.txt


2014-12-19 16:18:40 [191]  (2963435520)    [updater] Starting updater session


2014-12-19 16:18:40 [191]  (2963435520)        [Uec] Waiting for ipc thread to initialize


2014-12-19 16:18:40 [191]  (2964500480) [ipcchannel] Initializing IPC server


2014-12-19 16:18:40 [191]  (2964500480)        [Uec] Initialized ipc channel successfully


2014-12-19 16:18:40 [191]  (2963435520)        [Uec] Ipc thread initialized successfully


2014-12-19 16:18:40 [191]  (2958110720)    [updater] OnDemand update session for initiator EPOAGENT3000 started


2014-12-19 16:18:46 [191]  (2953850880) [LpcConnMgr] Processing health check request


2014-12-19 16:18:46 [191]  (2953850880)   [MsgQueue] Running garbage collection


2014-12-19 16:18:46 [191]  (2953850880)  [Cryptshim] Obtained the cryptshim lock


2014-12-19 16:18:46 [191]  (2953850880)  [Cryptshim] Released the cryptshim lock


2014-12-19 16:18:46 [191]  (2953850880)  [Cryptshim] Obtained the cryptshim lock


2014-12-19 16:18:46 [191]  (2953850880)  [Cryptshim] Released the cryptshim lock


2014-12-19 16:18:46 [191]  (2953850880)   [MsgQueue] Adding channel for message queue 1496913389 extended software id hash 474185642 client id 2088292820


2014-12-19 16:18:46 [191]  (2953850880)   [MsgQueue] Channel added to message queue successfully


2014-12-19 16:18:46 [191]  (2953850880)        [LPC] Registering new LPC process


2014-12-19 16:18:46 [191]  (2953850880)        [LPC] Successfully registered new LPC process, CMNUPD__3000:DEFAULT:1419


2014-12-19 16:18:46 [191]  (2961305600)    [Plugin]  Going to Get Task Status


2014-12-19 16:18:56 [191]  (2961305600)    [Plugin]  Going to Get Task Status


2014-12-19 16:18:58 [191]  (2963968000)        [Uec] Received ipc data from mue


2014-12-19 16:18:58 [191]  (2963968000)        [Uec] Processing progress information


2014-12-19 16:18:58 [191]  (2963968000)     [muemsg] <206>


2014-12-19 16:18:58 [191]  (2963968000)        [Uec] Done processing progress information


2014-12-19 16:18:59 [191]  (2963968000)        [Uec] Received ipc data from mue


2014-12-19 16:18:59 [191]  (2963968000)        [Uec] Processing progress information


2014-12-19 16:18:59 [191]  (2963968000)     [muemsg] Initializing update...


2014-12-19 16:18:59 [191]  (2963968000)        [Uec] Done processing progress information


2014-12-19 16:18:59 [191]  (2963968000)        [Uec] Received ipc data from mue


2014-12-19 16:18:59 [191]  (2963968000)        [Uec] Processing progress information


2014-12-19 16:18:59 [191]  (2963968000)     [muemsg] Verifying catalog.z.


2014-12-19 16:18:59 [191]  (2963968000)        [Uec] Done processing progress information


2014-12-19 16:18:59 [191]  (2963968000)        [Uec] Received ipc data from mue


2014-12-19 16:18:59 [191]  (2963968000)        [Uec] Processing progress information


2014-12-19 16:18:59 [191]  (2963968000)     [muemsg] Extracting catalog.z.


2014-12-19 16:18:59 [191]  (2963968000)        [Uec] Done processing progress information


2014-12-19 16:18:59 [191]  (2963968000)        [Uec] Received ipc data from mue


2014-12-19 16:18:59 [191]  (2963968000)        [Uec] Processing progress information


2014-12-19 16:18:59 [191]  (2963968000)     [muemsg] Loading update configuration from: catalog.xml


2014-12-19 16:18:59 [191]  (2963968000)        [Uec] Done processing progress information


2014-12-19 16:19:00 [191]  (2963968000)        [Uec] Received ipc data from mue


2014-12-19 16:19:00 [191]  (2963968000)        [Uec] Processing progress information


2014-12-19 16:19:00 [191]  (2963968000)     [muemsg] Update Finished


2014-12-19 16:19:00 [191]  (2963968000)        [Uec] Done processing progress information


2014-12-19 16:19:00 [191]  (2963968000)        [Uec] Received ipc data from mue


2014-12-19 16:19:00 [191]  (2963968000)        [Uec] Received ipc data from mue


2014-12-19 16:19:00 [191]  (2963968000)        [Uec] Processing event information


2014-12-19 16:19:00 [191]  (2963968000)     [muemsg] Calling HandlePostpone with TaskID:  UpdateState: 2


2014-12-19 16:19:00 [191]  (2963968000)     [muemsg] Finished Calling HandlePostpone


2014-12-19 16:19:00 [191]  (2963968000)     [events] deleting event interface object


2014-12-19 16:19:00 [191]  (2963968000)     [muemsg] Updater session finish state value =2


2014-12-19 16:19:00 [191]  (2963968000)        [Uec] Done processing event  information


2014-12-19 16:19:00 [191]  (2953850880) [LpcConnMgr] Processing message queue disconnection request


2014-12-19 16:19:00 [191]  (2953850880)  [Cryptshim] Obtained the cryptshim lock


2014-12-19 16:19:00 [191]  (2953850880)  [Cryptshim] Released the cryptshim lock


2014-12-19 16:19:00 [191]  (2953850880)  [Cryptshim] Obtained the cryptshim lock


2014-12-19 16:19:00 [191]  (2953850880)  [Cryptshim] Released the cryptshim lock


2014-12-19 16:19:00 [191]  (2953850880) [LpcConnMgr] Error trace:


*    2014-12-19 16:19:00 [191]  (2953850880) [LpcConnMgr]    Failed to authenticate software id CMNUPD__3000 80A0C956CB72A4383784E1F8176C72A29BB59874 C18B76E1B22A0F362DC375D86C54E4A6ABB749FB


2014-12-19 16:19:00 [191]  (2953850880) [LpcConnMgr] Error trace:


2014-12-19 16:19:00 [191]  (2953850880) [LpcConnMgr]    Failed to authenticate message queue disconnect request


2014-12-19 16:19:00 [191]  (2963968000)        [Uec] Terminating thread


2014-12-19 16:19:06 [191]  (2962903040)        [Uec] Mue has terminated


2014-12-19 16:19:06 [191]  (2962903040)        [Uec] Terminating ipc channel


2014-12-19 16:19:06 [191]  (2962903040) [ipcchannel] Aborting IPC object connection


2014-12-19 16:19:06 [191]  (2962903040) [ipcchannel] Closing IPC connection


2014-12-19 16:19:06 [191]  (2962903040) [ipcchannel] Closing IPC server


2014-12-19 16:19:06 [191]  (2962903040) [ipcchannel] Stopped IPC server


2014-12-19 16:19:06 [191]  (2962903040)    [updater] Closing updater session


2014-12-19 16:19:06 [191]  (2961305600)    [Plugin]  Going to Get Task Status


*    2014-12-19 16:19:06 [191]  (2961305600)  [Scheduler]  Task [TTG - Install Antivirus (Mac) {Evaluation}] is finished


2014-12-19 16:19:06 [191]  (2961305600)    [Plugin]  Going to Free Cookie


2014-12-19 16:19:06 [191]  (2961305600)      [agTsk] AgentPlugin::FreeCookie()


2014-12-19 16:19:46 [191]  (2954915840)     [imsite] NaInet library returned code == 13


2014-12-19 16:19:46 [191]  (2954915840)     [naInet] HTTP Session closed


2014-12-19 16:19:46 [191]  (2954915840)     [Agent]  No package received from ePO server


2014-12-19 16:19:46 [191]  (2954915840)     [Agent]  Agent server communication session over


2014-12-19 16:19:46 [191]  (2954915840)  [Cryptshim] Obtained the cryptshim lock


2014-12-19 16:19:46 [191]  (2954915840)  [Cryptshim] Released the cryptshim lock


2014-12-19 16:19:46 [191]  (2954915840)  [Cryptshim] Obtained the cryptshim lock


2014-12-19 16:19:46 [191]  (2954915840)  [Cryptshim] Released the cryptshim lock


2014-12-19 16:19:46 [191]  (2954915840)  [Cryptshim] Obtained the cryptshim lock


2014-12-19 16:19:46 [191]  (2954915840)  [Cryptshim] Released the cryptshim lock


2014-12-19 16:19:46 [191]  (2954915840)  [Cryptshim] Obtained the cryptshim lock


2014-12-19 16:19:46 [191]  (2954915840)  [Cryptshim] Released the cryptshim lock


2014-12-19 16:19:46 [191]  (2954915840)    [Pckproc] end processPackage timeInterval=2147483647


2014-12-19 16:19:46 [191]  (2954915840)    [Pckproc] before wait timeInterval=2147483647


2014-12-19 16:20:01 [191]  (2964500480)        [Uec] Received ipc data from mue


2014-12-19 16:20:01 [191]  (2964500480)        [Uec] Processing progress information


2014-12-19 16:20:01 [191]  (2964500480)     [muemsg] <206>


2014-12-19 16:20:01 [191]  (2964500480)        [Uec] Done processing progress information


2014-12-19 16:20:03 [191]  (2964500480)        [Uec] Received ipc data from mue


2014-12-19 16:20:03 [191]  (2964500480)        [Uec] Processing progress information


2014-12-19 16:20:03 [191]  (2964500480)     [muemsg] Initializing update...


2014-12-19 16:20:03 [191]  (2964500480)        [Uec] Done processing progress information


2014-12-19 16:20:03 [191]  (2964500480)        [Uec] Received ipc data from mue


2014-12-19 16:20:03 [191]  (2964500480)        [Uec] Processing progress information


2014-12-19 16:20:03 [191]  (2964500480)     [muemsg] Verifying catalog.z.


2014-12-19 16:20:03 [191]  (2964500480)        [Uec] Done processing progress information


2014-12-19 16:20:03 [191]  (2964500480)        [Uec] Received ipc data from mue


2014-12-19 16:20:03 [191]  (2964500480)        [Uec] Processing progress information


2014-12-19 16:20:03 [191]  (2964500480)     [muemsg] Downloading catalog.z.


2014-12-19 16:20:03 [191]  (2964500480)        [Uec] Done processing progress information


2014-12-19 16:20:48 [191]  (2959708160)        [UBP] User logon/off event


2014-12-19 16:20:55 [191]  (2957045760)     [Agent]  Forward immediate events request received


2014-12-19 16:22:35 [191]  (2964500480)        [Uec] Received ipc data from mue


2014-12-19 16:22:35 [191]  (2964500480)        [Uec] Processing progress information


2014-12-19 16:22:35 [191]  (2964500480)     [muemsg] File catalog.z is corrupt. Downloading complete file again.


2014-12-19 16:22:35 [191]  (2964500480)        [Uec] Done processing progress information


2014-12-19 16:23:50 [191]  (2964500480)        [Uec] Received ipc data from mue


2014-12-19 16:23:50 [191]  (2964500480)        [Uec] Processing progress information


2014-12-19 16:23:50 [191]  (2964500480)     [muemsg] Error occurred while verifying catalog.z.


2014-12-19 16:23:50 [191]  (2964500480)        [Uec] Done processing progress information


2014-12-19 16:23:50 [191]  (2964500480)        [Uec] Received ipc data from mue


2014-12-19 16:23:50 [191]  (2964500480)        [Uec] Processing progress information


2014-12-19 16:23:50 [191]  (2964500480)     [muemsg] Update Finished


2014-12-19 16:23:50 [191]  (2964500480)        [Uec] Done processing progress information


2014-12-19 16:23:50 [191]  (2964500480)        [Uec] Received ipc data from mue


2014-12-19 16:23:50 [191]  (2964500480)        [Uec] Processing progress information


2014-12-19 16:23:50 [191]  (2964500480)     [muemsg] <206>


2014-12-19 16:23:50 [191]  (2964500480)        [Uec] Done processing progress information


2014-12-19 16:23:52 [191]  (2964500480)        [Uec] Received ipc data from mue


2014-12-19 16:23:52 [191]  (2964500480)        [Uec] Processing progress information


2014-12-19 16:23:52 [191]  (2964500480)     [muemsg] Initializing update...


2014-12-19 16:23:52 [191]  (2964500480)        [Uec] Done processing progress information


2014-12-19 16:23:52 [191]  (2964500480)        [Uec] Received ipc data from mue


2014-12-19 16:23:52 [191]  (2964500480)        [Uec] Processing progress information


2014-12-19 16:23:52 [191]  (2964500480)     [muemsg] Verifying catalog.z.


2014-12-19 16:23:52 [191]  (2964500480)        [Uec] Done processing progress information


2014-12-19 16:23:52 [191]  (2964500480)        [Uec] Received ipc data from mue


2014-12-19 16:23:52 [191]  (2964500480)        [Uec] Processing progress information


2014-12-19 16:23:52 [191]  (2964500480)     [muemsg] Downloading catalog.z.


2014-12-19 16:23:52 [191]  (2964500480)        [Uec] Done processing progress information


2014-12-19 16:23:53 [191]  (2964500480)        [Uec] Received ipc data from mue


2014-12-19 16:23:53 [191]  (2964500480)        [Uec] Processing progress information


2014-12-19 16:23:53 [191]  (2964500480)     [muemsg] File catalog.z is corrupt. Downloading complete file again.


2014-12-19 16:23:53 [191]  (2964500480)        [Uec] Done processing progress information


2014-12-19 16:23:53 [191]  (2964500480)        [Uec] Received ipc data from mue


2014-12-19 16:23:53 [191]  (2964500480)        [Uec] Processing progress information


2014-12-19 16:23:53 [191]  (2964500480)     [muemsg] Error occurred while verifying catalog.z.


2014-12-19 16:23:53 [191]  (2964500480)        [Uec] Done processing progress information


2014-12-19 16:23:53 [191]  (2964500480)        [Uec] Received ipc data from mue


2014-12-19 16:23:53 [191]  (2964500480)        [Uec] Processing progress information


2014-12-19 16:23:53 [191]  (2964500480)     [muemsg] Update Finished


2014-12-19 16:23:53 [191]  (2964500480)        [Uec] Done processing progress information


2014-12-19 16:23:53 [191]  (2964500480)        [Uec] Received ipc data from mue


2014-12-19 16:23:53 [191]  (2964500480)        [Uec] Processing progress information


2014-12-19 16:23:53 [191]  (2964500480)     [muemsg] <206>


2014-12-19 16:23:53 [191]  (2964500480)        [Uec] Done processing progress information


2014-12-19 16:23:55 [191]  (2964500480)        [Uec] Received ipc data from mue


2014-12-19 16:23:55 [191]  (2964500480)        [Uec] Processing progress information


2014-12-19 16:23:55 [191]  (2964500480)     [muemsg] Initializing update...


2014-12-19 16:23:55 [191]  (2964500480)        [Uec] Done processing progress information


2014-12-19 16:23:55 [191]  (2964500480)        [Uec] Received ipc data from mue


2014-12-19 16:23:55 [191]  (2964500480)        [Uec] Processing progress information


2014-12-19 16:23:55 [191]  (2964500480)     [muemsg] Verifying catalog.z.


2014-12-19 16:23:55 [191]  (2964500480)        [Uec] Done processing progress information


2014-12-19 16:23:55 [191]  (2964500480)        [Uec] Received ipc data from mue


2014-12-19 16:23:55 [191]  (2964500480)        [Uec] Processing progress information


2014-12-19 16:23:55 [191]  (2964500480)     [muemsg] Downloading catalog.z.


2014-12-19 16:23:55 [191]  (2964500480)        [Uec] Done processing progress information


2014-12-19 16:23:56 [191]  (2964500480)        [Uec] Received ipc data from mue


2014-12-19 16:23:56 [191]  (2964500480)        [Uec] Processing progress information


2014-12-19 16:23:56 [191]  (2964500480)     [muemsg] File catalog.z is corrupt. Downloading complete file again.


2014-12-19 16:23:56 [191]  (2964500480)        [Uec] Done processing progress information


2014-12-19 16:23:57 [191]  (2964500480)        [Uec] Received ipc data from mue


2014-12-19 16:23:57 [191]  (2964500480)        [Uec] Processing progress information


2014-12-19 16:23:57 [191]  (2964500480)     [muemsg] Error occurred while verifying catalog.z.


2014-12-19 16:23:57 [191]  (2964500480)        [Uec] Done processing progress information


2014-12-19 16:23:57 [191]  (2964500480)        [Uec] Received ipc data from mue


2014-12-19 16:23:57 [191]  (2964500480)        [Uec] Processing progress information


2014-12-19 16:23:57 [191]  (2964500480)     [muemsg] Update Finished


2014-12-19 16:23:57 [191]  (2964500480)        [Uec] Done processing progress information


2014-12-19 16:23:57 [191]  (2964500480)        [Uec] Received ipc data from mue


2014-12-19 16:23:57 [191]  (2964500480)        [Uec] Processing progress information


2014-12-19 16:23:57 [191]  (2964500480)     [muemsg] <206>


2014-12-19 16:23:57 [191]  (2964500480)        [Uec] Done processing progress information


2014-12-19 16:23:59 [191]  (2964500480)        [Uec] Received ipc data from mue


2014-12-19 16:23:59 [191]  (2964500480)        [Uec] Processing progress information


2014-12-19 16:23:59 [191]  (2964500480)     [muemsg] Initializing update...


2014-12-19 16:23:59 [191]  (2964500480)        [Uec] Done processing progress information


2014-12-19 16:23:59 [191]  (2964500480)        [Uec] Received ipc data from mue


2014-12-19 16:23:59 [191]  (2964500480)        [Uec] Processing progress information


2014-12-19 16:23:59 [191]  (2964500480)     [muemsg] Verifying catalog.z.


2014-12-19 16:23:59 [191]  (2964500480)        [Uec] Done processing progress information


2014-12-19 16:23:59 [191]  (2964500480)        [Uec] Received ipc data from mue


2014-12-19 16:23:59 [191]  (2964500480)        [Uec] Processing progress information


2014-12-19 16:23:59 [191]  (2964500480)     [muemsg] Downloading catalog.z.


2014-12-19 16:23:59 [191]  (2964500480)        [Uec] Done processing progress information


2014-12-19 16:24:00 [191]  (2964500480)        [Uec] Received ipc data from mue


2014-12-19 16:24:00 [191]  (2964500480)        [Uec] Processing progress information


2014-12-19 16:24:00 [191]  (2964500480)     [muemsg] File catalog.z is corrupt. Downloading complete file again.


2014-12-19 16:24:00 [191]  (2964500480)        [Uec] Done processing progress information


2014-12-19 16:24:00 [191]  (2964500480)        [Uec] Received ipc data from mue


2014-12-19 16:24:00 [191]  (2964500480)        [Uec] Processing progress information


2014-12-19 16:24:00 [191]  (2964500480)     [muemsg] Error occurred while verifying catalog.z.


2014-12-19 16:24:00 [191]  (2964500480)        [Uec] Done processing progress information


2014-12-19 16:24:00 [191]  (2964500480)        [Uec] Received ipc data from mue


2014-12-19 16:24:00 [191]  (2964500480)        [Uec] Processing progress information


2014-12-19 16:24:00 [191]  (2964500480)     [muemsg] Update Finished


2014-12-19 16:24:00 [191]  (2964500480)        [Uec] Done processing progress information



mcdave
Level 10
Report Inappropriate Content
Message 5 of 5

Re: deploying Endpoint Protection for Mac fails

We're still facing this same issue, with a few Mac systems not getting the AV installed

2015-09-10 11:33:39 [260] (2953850880) [LpcConnMgr] Processing message queue disconnection request

2015-09-10 11:33:39 [260] (2953850880) [LpcConnMgr] Error trace:

2015-09-10 11:33:39 [260] (2953850880) [LpcConnMgr] Failed to authenticate software id CMNUPD__3000 26B143B5637575DC1A93FF6CCD2F84C261C32495 BC22F4DDA8946923D67CA7993A994E8ABF0AD295

2015-09-10 11:33:39 [260] (2953850880) [LpcConnMgr] Error trace:

2015-09-10 11:33:39 [260] (2953850880) [LpcConnMgr] Failed to authenticate message queue disconnect request

2015-09-10 11:33:39 [260] (2963968000) [Uec] Terminating thread

2015-09-10 11:33:40 [260] (2961305600) [Plugin] Going to Get Task Status

2015-09-10 11:33:40 [260] (2961305600) [Scheduler] Task [TTG - MIGRATE Antivirus (Mac)] is finished

2015-09-10 11:33:40 [260] (2961305600) [Plugin] Going to Free Cookie

2015-09-10 11:33:40 [260] (2961305600) [agTsk] AgentPlugin::FreeCookie()