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mcdave
Level 10
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Message 1 of 9

continuous Master Repository update failures (HTTP & FTP)

Since May 31 every "Update Master Repository" task fail, both from the FTP & HTTP source (we got an update scheduled every 2 hours toggling between FTP & HTTP)

but they keep on failing

HTTP source:

6/3/14 1:08:37 PM                                                                    Started: Pulling content from McAfeeHttp to Current branch                   
                            6/3/14 1:08:38 PM                                                                    Repository Pull from site McAfeeHttp complete, 0 warnings, 1 errors                   
                            6/3/14 1:08:40 PM                                                                    TTG - Update Master Repository (HTTP) (Failed to download file)                   

McAfeeHttp

6/3/14 1:08:38 PM

INFO

Skipping package Current\VIRUSCAN8700\8.7.0\LangPack\0000, no managed product installed

McAfeeHttp

6/3/14 1:08:38 PM

INFO

Skipping package Current\VIRUSCAN8600\8.5.0\LangPack\0000, no managed product installed

McAfeeHttp

6/3/14 1:08:38 PM

INFO

Skipping package Current\LMASECORE2000\2.2.0.9309\SpamEngine\0000, no managed product installed

McAfeeHttp

6/3/14 1:08:38 PM

INFO

Skipping package Current\PATCHTMP1000\626\Templates\0000, no managed product installed

McAfeeHttp

6/3/14 1:08:38 PM

INFO

Skipping package Current\PATCHTMP2000\401\Templates\0000, no managed product installed

McAfeeHttp

6/3/14 1:08:38 PM

INFO

Skipping package Current\MASECORE2000\2.2.0.9309\SpamEngine\0000, no managed product installed

McAfeeHttp

6/3/14 1:08:38 PM

INFO

Skipping package Current\FSCANENG1000\5600.1067\Engine\0000, no managed product installed

McAfeeHttp

6/3/14 1:08:38 PM

INFO

Skipping package Current\DBSECDAMMETA\59.2534\DAT\0000, no managed product installed

McAfeeHttp

6/3/14 1:08:38 PM

INFO

Skipping package Current\DBSECDVMMETA\89.1081\DVMCHECKS\0000, no managed product installed

McAfeeHttp

6/3/14 1:08:38 PM

INFO

Skipping package Current\AMCORDAT1000\1309.1\DAT\0000, no managed product installed

McAfeeHttp

6/3/14 1:08:38 PM

INFO

Skipping package Current\Findings\1108\FNDContent\0000, no managed product installed

McAfeeHttp

6/3/14 1:08:38 PM

INFO

Skipping package Current\AUENGINEMETA\1133\BMContent\0000, no managed product installed

McAfeeHttp

6/3/14 1:08:38 PM

INFO

Skipping package Current\SUPPMVTCT1000\1.1.2.14\MVTContentUpdate\0000, no managed product installed

McAfeeHttp

6/3/14 1:08:38 PM

INFO

Downloading package Current\ENCPTCNT6000\DAT\8.0.0.5664\0000

McAfeeHttp

6/3/14 1:08:39 PM

ERROR

Failed to download file Current\ENCPTCNT6000\DAT\0000\agent-windows.zip from site update.nai.com:80, error code 10054 ( An existing connection was forcibly closed by the remote host.  )

FTP source:

6/3/14 1:01:54 PM                                                                    Started: Pulling content from McAfeeFtp to Current branch                   
                            6/3/14 1:01:56 PM                                                                    Repository Pull from site McAfeeFtp complete, 0 warnings, 1 errors                   
                            6/3/14 1:01:58 PM                                                                    TTG - Update Master Repository (FTP) (Failed to download file)                   

McAfeeFtp

6/3/14 1:01:56 PM

INFO

Skipping package Current\VIRUSCAN8700\8.7.0\LangPack\0000, no managed product installed

McAfeeFtp

6/3/14 1:01:56 PM

INFO

Skipping package Current\VIRUSCAN8600\8.5.0\LangPack\0000, no managed product installed

McAfeeFtp

6/3/14 1:01:56 PM

INFO

Skipping package Current\LMASECORE2000\2.2.0.9309\SpamEngine\0000, no managed product installed

McAfeeFtp

6/3/14 1:01:56 PM

INFO

Skipping package Current\PATCHTMP1000\626\Templates\0000, no managed product installed

McAfeeFtp

6/3/14 1:01:56 PM

INFO

Skipping package Current\PATCHTMP2000\401\Templates\0000, no managed product installed

McAfeeFtp

6/3/14 1:01:56 PM

INFO

Skipping package Current\MASECORE2000\2.2.0.9309\SpamEngine\0000, no managed product installed

McAfeeFtp

6/3/14 1:01:56 PM

INFO

Skipping package Current\FSCANENG1000\5600.1067\Engine\0000, no managed product installed

McAfeeFtp

6/3/14 1:01:56 PM

INFO

Skipping package Current\DBSECDAMMETA\59.2534\DAT\0000, no managed product installed

McAfeeFtp

6/3/14 1:01:56 PM

INFO

Skipping package Current\DBSECDVMMETA\89.1081\DVMCHECKS\0000, no managed product installed

McAfeeFtp

6/3/14 1:01:56 PM

INFO

Skipping package Current\AMCORDAT1000\1309.1\DAT\0000, no managed product installed

McAfeeFtp

6/3/14 1:01:56 PM

INFO

Skipping package Current\Findings\1108\FNDContent\0000, no managed product installed

McAfeeFtp

6/3/14 1:01:56 PM

INFO

Skipping package Current\AUENGINEMETA\1133\BMContent\0000, no managed product installed

McAfeeFtp

6/3/14 1:01:56 PM

INFO

Skipping package Current\SUPPMVTCT1000\1.1.2.14\MVTContentUpdate\0000, no managed product installed

McAfeeFtp

6/3/14 1:01:57 PM

INFO

Downloading package Current\ENCPTCNT6000\DAT\8.0.0.5664\0000

McAfeeFtp

6/3/14 1:01:58 PM

ERROR

Failed to download file Current\ENCPTCNT6000\DAT\0000\agent-windows.zip from site ftp.nai.com:21, error code 4 ( The system cannot open the file.  )

8 Replies
sallen
Level 7
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Message 2 of 9

Re: continuous Master Repository update failures (HTTP & FTP)

HTTP failed for me in the same way last night. FTP worked though.

Scott

cae
Level 7
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Message 3 of 9

Re: continuous Master Repository update failures (HTTP & FTP)

i have the same problem as well HTTP nor FTP are working

Untitled.jpg

sallen
Level 7
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Message 4 of 9

Re: continuous Master Repository update failures (HTTP & FTP)

I can't manually download the file either.

Scott

bccol
Level 7
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Message 5 of 9

Re: continuous Master Repository update failures (HTTP & FTP)

Same issue here and I keep getting server terminated connection error when downloading the agent-windows.zip manually from http / ftp through a browser.

Error during the repository pull from the EpoApSvr.log

20140603050022 I #03112 SITEMGRWRAP Database initialization: Starting.

20140603050022 I #03112 SITEMGRWRAP Database initialization: Succeeded.

20140603050025 I #02824 EPOJNI   Getting license data...

20140603050025 I #02824 EPOJNI   Getting license data...

20140603050045 I #03112 INETMGR  Database initialization: Starting.

20140603050045 I #03112 INETMGR  Database initialization: Succeeded.

20140603050045 I #03112 SITEMGR  Database initialization: Starting.

20140603050045 I #03112 SITEMGR  Database initialization: Succeeded.

20140603050045 I #03112 SITEMGRWRAP Created instance of Site Manager

20140603050045 I #03112 SITEMGR  SetEPOMode: SiteMgr enter ePO mode, server=BCEPO01, EPOUser=, Password=********

20140603050045 I #03112 SITEMGR  SetEPOMode: Set ePO mode successful

20140603050045 I #03112 SITEMGR  MirrorThreadProc: Mirror thread started

20140603050045 I #03112 SITEMGR  Making license check call.

20140603050045 I #03112 SITEMGR  Entering LMgrShim::Decrypt.

20140603050045 I #03112 SITEMGR  Licensing buffer decrypted successfully.

20140603050045 I #03112 SITEMGR  Leaving LMgrShim::Decrypt.

20140603050045 I #03112 SITEMGR  License check call completed.

20140603050045 I #03112 INETMGR  Starting download session for site McAfeeHttp

20140603050045 I #03112 NAINET   HTTP Session initialized

20140603050045 I #03112 NAINET   Connecting to HTTP Server using Microsoft WinInet

20140603050045 I #03112 NAINET   Trying to connect to Real Server update.nai.com using INTERNET_OPEN_TYPE_PRECONFIG

20140603050045 I #03112 NAINET   Connected to Server: update.nai.com on Port: 80 using WinInet

20140603050045 I #03112 INETMGR  Started download session 1 for site McAfeeHttp

20140603050045 I #03112 SITEMGR  MirrorThreadProc: Downloading file catalog.z from McAfeeHttp

20140603050045 I #03112 INETMGR  Downloading file catalog.z from session 1, LocalDir=C:\WINDOWS\TEMP\nai1F88.tmp\00000000, RemoteDir=

20140603050045 I #03112 NAINET   Open URL: http://update.nai.com:80/Products/CommonUpdater/catalog.z

20140603050045 I #03112 NAINET   Trying to download using Microsoft WinInet library

20140603050045 I #03112 NAINET   Connecting to Real Server update.nai.com using INTERNET_OPEN_TYPE_DIRECT

20140603050045 I #03112 NAINET   No resume download needed, calling InternetOpenUrl

20140603050045 I #03112 NAINET   Downloading a file of total size: 4, content-length: 4

20140603050045 I #03112 NAINET   Downloaded 4828 bytes this time

20140603050045 I #03112 NAINET   Downloaded 0 bytes this time

20140603050045 I #03112 INETMGR  Downloaded file catalog.z successfully in session 1, size=4828, SHA1 hash=9EB1C5D326941A9310021622706FF9E06803513C, SHA256 hash=D988318E73F2E1551A6337F1948A709D6CD2D05A20C233C5760C0D652F03D2C1

20140603050045 I #03112 SITEMGR  VerifyCatalogSignature: Verified signature of catalog file C:\WINDOWS\TEMP\nai1F88.tmp\00000000\catalog.z

20140603050046 I #03112 SITEMGR  CheckManagedPkgDependency returned = 0

20140603050046 I #03112 SITEMGR  CheckManagedPkgDependency returned = 0

20140603050046 I #03112 SITEMGR  CheckManagedPkgDependency returned = 0

20140603050046 I #03112 SITEMGR  CheckManagedPkgDependency: Downloading ENCPTCNT6000 package

20140603050046 I #03112 SITEMGR  CheckManagedPkgDependency returned = 1

20140603050046 I #03112 SITEMGR  MirrorThreadProc: Checking in mirror package: ProductID:ENCPTCNT6000, ProductVersion:8.0.0.5664, PackageType:DAT, LangID:0000, HotFixVersion:

20140603050046 I #03112 INETMGR  Downloading file PkgCatalog.z from session 1, LocalDir=C:\WINDOWS\TEMP\nai1F88.tmp\00000002, RemoteDir=Current\ENCPTCNT6000\DAT\0000

20140603050046 I #03112 NAINET   Open URL: http://update.nai.com:80/Products/CommonUpdater/Current/ENCPTCNT6000/DAT/0000/PkgCatalog.z

20140603050046 I #03112 NAINET   Trying to download using Microsoft WinInet library

20140603050046 I #03112 NAINET   Connecting to Real Server update.nai.com using INTERNET_OPEN_TYPE_DIRECT

20140603050046 I #03112 NAINET   No resume download needed, calling InternetOpenUrl

20140603050046 I #03112 NAINET   Downloading a file of total size: 1, content-length: 1

20140603050046 I #03112 NAINET   Downloaded 1684 bytes this time

20140603050046 I #03112 NAINET   Downloaded 0 bytes this time

20140603050046 I #03112 INETMGR  Downloaded file PkgCatalog.z successfully in session 1, size=1684, SHA1 hash=3BFDA32CB3822270C627FF309142FF6D4F5430E3, SHA256 hash=FA78AE6D2E1E0DCE96B7956993E37D075F11D2CEF4A2895BA1F113509F0F80E4

20140603050046 I #03112 SITEMGR  VerifyCatalogSignature: Verified signature of catalog file C:\WINDOWS\TEMP\nai1F88.tmp\00000002\PkgCatalog.z

20140603050046 I #03112 SITEMGR  CheckInMirrorPackage: Downloading file EceptHelper.mcs from site McAfeeHttp::Current\ENCPTCNT6000\DAT\0000

20140603050046 I #03112 SITEMGR  CheckInMirrorPackage: Downloading file EceptCntIns.mcs from site McAfeeHttp::Current\ENCPTCNT6000\DAT\0000

20140603050046 I #03112 INETMGR  Downloading file EceptCntIns.mcs from session 1, LocalDir=C:\WINDOWS\TEMP\nai1F88.tmp\00000002, RemoteDir=Current\ENCPTCNT6000\DAT\0000

20140603050046 I #03112 NAINET   Open URL: http://update.nai.com:80/Products/CommonUpdater/Current/ENCPTCNT6000/DAT/0000/EceptCntIns.mcs

20140603050046 I #03112 NAINET   Trying to download using Microsoft WinInet library

20140603050046 I #03112 NAINET   Connecting to Real Server update.nai.com using INTERNET_OPEN_TYPE_DIRECT

20140603050046 I #03112 NAINET   No resume download needed, calling InternetOpenUrl

20140603050046 I #03112 NAINET   Downloading a file of total size: 5, content-length: 5

20140603050046 I #03112 NAINET   Downloaded 56788 bytes this time

20140603050046 I #03112 NAINET   Downloaded 0 bytes this time

20140603050046 I #03112 INETMGR  Downloaded file EceptCntIns.mcs successfully in session 1, size=56788, SHA1 hash=426377110ABD9824D8FBF47C3A7513F92930A834, SHA256 hash=E5312AE13D8D4E535ABBF36B89C1FADAD5BC4610C9BD832F51EC2DBD598737A3

20140603050046 I #03112 SITEMGR  CheckInMirrorPackage: Downloading file agent-linux.zip from site McAfeeHttp::Current\ENCPTCNT6000\DAT\0000

20140603050046 I #03112 INETMGR  Downloading file agent-linux.zip from session 1, LocalDir=C:\WINDOWS\TEMP\nai1F88.tmp\00000002, RemoteDir=Current\ENCPTCNT6000\DAT\0000

20140603050046 I #03112 NAINET   Open URL: http://update.nai.com:80/Products/CommonUpdater/Current/ENCPTCNT6000/DAT/0000/agent-linux.zip

20140603050046 I #03112 NAINET   Trying to download using Microsoft WinInet library

20140603050046 I #03112 NAINET   Connecting to Real Server update.nai.com using INTERNET_OPEN_TYPE_DIRECT

20140603050046 I #03112 NAINET   No resume download needed, calling InternetOpenUrl

20140603050046 I #03112 NAINET   Downloading a file of total size: 1, content-length: 1

20140603050046 I #03112 NAINET   Downloaded 11823 bytes this time

20140603050046 I #03112 NAINET   Downloaded 0 bytes this time

20140603050046 I #03112 INETMGR  Downloaded file agent-linux.zip successfully in session 1, size=11823, SHA1 hash=EDEB589CA50D71CFB945E93BED9C7F7BEF62337A, SHA256 hash=134EF6D4827ACE16E8F72FB982577601C9526C139BA1884D0108F7AA5238B185

20140603050046 I #03112 SITEMGR  CheckInMirrorPackage: Downloading file agent-solaris.zip from site McAfeeHttp::Current\ENCPTCNT6000\DAT\0000

20140603050046 I #03112 INETMGR  Downloading file agent-solaris.zip from session 1, LocalDir=C:\WINDOWS\TEMP\nai1F88.tmp\00000002, RemoteDir=Current\ENCPTCNT6000\DAT\0000

20140603050046 I #03112 NAINET   Open URL: http://update.nai.com:80/Products/CommonUpdater/Current/ENCPTCNT6000/DAT/0000/agent-solaris.zip

20140603050046 I #03112 NAINET   Trying to download using Microsoft WinInet library

20140603050046 I #03112 NAINET   Connecting to Real Server update.nai.com using INTERNET_OPEN_TYPE_DIRECT

20140603050046 I #03112 NAINET   No resume download needed, calling InternetOpenUrl

20140603050046 I #03112 NAINET   Downloading a file of total size: 1, content-length: 1

20140603050046 I #03112 NAINET   Downloaded 17924 bytes this time

20140603050046 I #03112 NAINET   Downloaded 0 bytes this time

20140603050046 I #03112 INETMGR  Downloaded file agent-solaris.zip successfully in session 1, size=17924, SHA1 hash=66188FFC7729EA55B76D9CD53C47DDA7333CB0DC, SHA256 hash=B2D359107AC6BDF382AAA53E36F64BF25A84A8D8AA8489CE73083E1F1A2CF204

20140603050046 I #03112 SITEMGR  CheckInMirrorPackage: Downloading file agent-windows.zip from site McAfeeHttp::Current\ENCPTCNT6000\DAT\0000

20140603050046 I #03112 INETMGR  Downloading file agent-windows.zip from session 1, LocalDir=C:\WINDOWS\TEMP\nai1F88.tmp\00000002, RemoteDir=Current\ENCPTCNT6000\DAT\0000

20140603050046 I #03112 NAINET   Open URL: http://update.nai.com:80/Products/CommonUpdater/Current/ENCPTCNT6000/DAT/0000/agent-windows.zip

20140603050046 I #03112 NAINET   Trying to download using Microsoft WinInet library

20140603050046 I #03112 NAINET   Connecting to Real Server update.nai.com using INTERNET_OPEN_TYPE_DIRECT

20140603050046 I #03112 NAINET   No resume download needed, calling InternetOpenUrl

20140603050046 I #03112 NAINET   Downloading a file of total size: 8, content-length: 8

20140603050046 I #03112 NAINET   Downloaded 65536 bytes this time

20140603050046 I #03112 NAINET   Downloaded 65536 bytes this time

20140603050046 I #03112 NAINET   Downloaded 65536 bytes this time

20140603050047 I #03112 NAINET   Downloaded 65536 bytes this time

20140603050047 I #03112 NAINET   Downloaded 65536 bytes this time

20140603050047 I #03112 NAINET   Downloaded 65536 bytes this time

20140603050047 I #03112 NAINET   Downloaded 65536 bytes this time

20140603050047 I #03112 NAINET   InternetReadFile() failed, error 12031

20140603050048 I #03112 NAINET   Failed to download the URL /Products/CommonUpdater/Current/ENCPTCNT6000/DAT/0000/agent-windows.zip using Wininet

20140603050048 I #03112 NAINET   Trying to download using windows socket library

20140603050048 I #03112 NAINET   Connecting to Real Server: update.nai.com on port: 80

20140603050048 E #03112 NAINET   Connected to Real Server: update.nai.com on port: 80. No Proxy used!

20140603050048 I #03112 NAINET   Sending HTTP GET Request Header. No Authentication used

20140603050048 I #03112 NAINET   Downloading a file of total size: 862681, content-length: 0, Date: Tue, 03 Jun 2014 04:00:48 GMT

20140603050048 E #03112 NAINET   Socket recv error 10054

20140603050048 E #03112 NAINET   Error, unexpected final file size, received 532352, expected 862681

20140603050049 I #03112 INETMGR  Download file agent-windows.zip failed in session 1, nainet ret=10054

20140603050049 e #03112 SITEMGR  CheckInMirrorPackage: Download file agent-windows.zip from site McAfeeHttp::Current\ENCPTCNT6000\DAT\0000 failed, hr=-2147467259

20140603050049 I #03112 SITEMGR  620 bytes averted from download by using local validated files

20140603050049 I #03112 NAINET   HTTP Session closed

20140603050049 I #03112 NAINET   ------------------------------------------------------------

20140603050049 I #03112 INETMGR  Session 1 ended, result=1

20140603050049 I #03112 SITEMGR  MirrorThreadProc: Mirror thread ended

20140603050049 x #03112 SITEMGR  SiteMgr main control final release...

20140603050049 I #03112 SITEMGR  Database Shutdown: Starting.

20140603050049 I #03112 SITEMGR  Database Shutdown: Succeeded.

20140603050049 I #03112 INETMGR  Database Shutdown: Starting.

20140603050049 I #03112 INETMGR  Database Shutdown: Succeeded.

20140603050049 I #03112 SITEMGRWRAP Database Shutdown: Starting.

20140603050049 I #03112 SITEMGRWRAP Database Shutdown: Succeeded.

Re: continuous Master Repository update failures (HTTP & FTP)

Same issue here as well.  ePO 4.6.8.  Issue appeared to start on May 31.  We were getting the agent-windows.zip error int he EpoApSvr log so we changed the HTTP replication task to only download the Dat file and it worked but today the replication was failing on another file.  I just performed another HTTP replication and it appears to have worked.  Is there something going on with McAfee's Akamai mirror?

Re: continuous Master Repository update failures (HTTP & FTP)

We are seeing the same issue.  FTP and HTTP downloads are failing with errors.  I first noticed it yesterday morning.

McAfeeFtp

2014-06-03 12:28:51.89

INFO

Skipping package Current\LMASECORE2000\2.2.0.9309\SpamEngine\\0000, no managed product installed

McAfeeFtp

2014-06-03 12:28:51.907

INFO

Skipping package Current\PATCHTMP1000\626\Templates\\0000, no managed product installed

McAfeeFtp

2014-06-03 12:28:51.907

INFO

Skipping package Current\PATCHTMP2000\401\Templates\\0000, no managed product installed

McAfeeFtp

2014-06-03 12:28:51.907

INFO

Skipping package Current\FSCANENG1000\5600.1067\Engine\\0000, no managed product installed

McAfeeFtp

2014-06-03 12:28:51.92

INFO

Skipping package Current\TELECONT1000_EPO\1.11\Update\\0000, no managed product installed

McAfeeFtp

2014-06-03 12:28:51.92

INFO

Skipping package Current\DBSECDVMMETA\89.1081\DVMCHECKS\\0000, no managed product installed

McAfeeFtp

2014-06-03 12:28:51.92

INFO

Skipping package Current\TELECONT1000\5.1\Content\\0000, no managed product installed

McAfeeFtp

2014-06-03 12:28:51.937

INFO

Skipping package Current\AMCORDAT1000\1309.1\DAT\\0000, no managed product installed

McAfeeFtp

2014-06-03 12:28:51.937

INFO

Skipping package Current\Findings\1108\FNDContent\\0000, no managed product installed

McAfeeFtp

2014-06-03 12:28:51.937

INFO

Skipping package Current\AUENGINEMETA\1133\BMContent\\0000, no managed product installed

McAfeeFtp

2014-06-03 12:28:52.28

INFO

Downloading package Current\ENCPTCNT6000\8.0.0.5664\DAT\0000

McAfeeFtp

2014-06-03 12:28:55.843

ERROR

Failed to download file Current\ENCPTCNT6000\DAT\0000\agent-windows.zip from site ftp.nai.com:21, error code 10054 ( An existing connection was forcibly closed by the remote host. )

mcdave
Level 10
Report Inappropriate Content
Message 8 of 9

Re: continuous Master Repository update failures (HTTP & FTP)

As a temporary sollution to be able to update all our clients I've created an additional update task that only updates the DAT files.


@McAfee:
Wouldn't this be a good idea to review the update task process?

So it seems that if updating one of the files to be update fails the update tsak stops, shouldn't it be better then to at least skip the failing files and continue with the next ones?
Then in this case the client still can retrieve the latest DAT files (since they still can be updated in this case)

rgrds,

Dave

sallen
Level 7
Report Inappropriate Content
Message 9 of 9

Re: continuous Master Repository update failures (HTTP & FTP)

Everything worked fine this morning. And I can download the file manually (if I had a reason too). I think McAfee fixed whatever was broken.

Scott

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