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a2wa2
Level 8

check in components error

Dear friends

I have a problem in software manager, when I insert McAfee agent packages in master repository and extensions but when I refer to software manager to Update and check in them I get error in server task log that I show below.

would u please help me ?

7/17/17 4:20:28 PMStarted: Check In Components
7/17/17 4:20:29 PMDownloading the following component:
7/17/17 4:20:29 PMePO Agent Key Updater (Patch 3) (type PACKAGE) - filename=EPOAGENT3000META_3479.zip
7/17/17 4:20:30 PMDownloading file C:\PROGRA~2\McAfee\EPOLIC~1\DB\SoftwareManager\1172\4.8\EPOAGENT3000META_3479.zip.
7/17/17 4:25:30 PMFailed to download file C:\PROGRA~2\McAfee\EPOLIC~1\DB\SoftwareManager\1172\4.8\EPOAGENT3000META_3479.zip.
7/17/17 4:25:30 PMFailed to download some or all of the components
7/17/17 4:25:30 PMCompleted: Check In Components (Failed to download some or all of the components
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3 Replies

Re: check in components error

I am also have this same issues

in the orion.log file it states:

2017-08-01 14:13:30,095 ERROR [http-bio-8007-exec-21] dao.CatalogDAO   - Couldn't parse the hex language off of the component id 'SOLIDCOR5000_WIN'!

2017-08-01 14:13:30,095 ERROR [http-bio-8007-exec-21] dao.CatalogDAO   - Couldn't parse the hex language off of the component id 'VIRUSCAN8800'!

2017-08-01 14:13:30,095 ERROR [http-bio-8007-exec-21] dao.CatalogDAO   - Couldn't parse the hex language off of the component id 'VIRUSCAN8800'!

2017-08-01 14:13:30,162 ERROR [http-bio-8007-exec-21] dao.CatalogDAO   - Couldn't parse the hex language off of the component id 'SOLIDCOR5000_WIN'!

2017-08-01 14:13:30,162 ERROR [http-bio-8007-exec-21] dao.CatalogDAO   - Couldn't parse the hex language off of the component id 'VIRUSCAN8800'!

2017-08-01 14:13:30,162 ERROR [http-bio-8007-exec-21] dao.CatalogDAO   - Couldn't parse the hex language off of the component id 'VIRUSCAN8800'!

2017-08-01 14:13:30,220 ERROR [http-bio-8007-exec-21] dao.CatalogDAO   - Couldn't parse the hex language off of the component id 'SOLIDCOR5000_WIN'!

2017-08-01 14:13:30,220 ERROR [http-bio-8007-exec-21] dao.CatalogDAO   - Couldn't parse the hex language off of the component id 'VIRUSCAN8800'!

2017-08-01 14:13:30,220 ERROR [http-bio-8007-exec-21] dao.CatalogDAO   - Couldn't parse the hex language off of the component id 'VIRUSCAN8800'!

2017-08-01 14:13:30,278 ERROR [http-bio-8007-exec-21] dao.CatalogDAO   - Couldn't parse the hex language off of the component id 'SOLIDCOR5000_WIN'!

2017-08-01 14:13:30,279 ERROR [http-bio-8007-exec-21] dao.CatalogDAO   - Couldn't parse the hex language off of the component id 'VIRUSCAN8800'!

2017-08-01 14:13:30,279 ERROR [http-bio-8007-exec-21] dao.CatalogDAO   - Couldn't parse the hex language off of the component id 'VIRUSCAN8800'!

2017-08-01 14:13:30,323 ERROR [http-bio-8007-exec-21] dao.CatalogDAO   - Couldn't parse the hex language off of the component id 'SOLIDCOR5000_WIN'!

2017-08-01 14:13:30,323 ERROR [http-bio-8007-exec-21] dao.CatalogDAO   - Couldn't parse the hex language off of the component id 'VIRUSCAN8800'!

2017-08-01 14:13:30,323 ERROR [http-bio-8007-exec-21] dao.CatalogDAO   - Couldn't parse the hex language off of the component id 'VIRUSCAN8800'!

epoapsvr.log shows:

20170801135430 I #08188 DOWNLOAD_JNI Downloading file: D:\Program Files (x86)\McAfee\ePolicy Orchestrator\DB\SoftwareManager\2000\3.0\S_USAF021000_1008.zip.

20170801135430 I #08188 MCUPLOAD Connecting to server hbssswmanager.csd.disa.mil through proxy server XXx.xxx.xxx.

20170801135430 E #08188 MCUPLOAD SecureHttp.cpp(1449): Unexpected HTTP status 500

20170801135430 I #08188 DOWNLOAD_JNI Finished downloading file: D:\Program Files (x86)\McAfee\ePolicy Orchestrator\DB\SoftwareManager\2000\3.0\S_USAF021000_1008.zip (0 bytes).

20170801140915 I #04160 RMANJNI Getting license data...

20170801141345 I #00584 DOWNLOAD_JNI Downloading file: D:\Program Files (x86)\McAfee\ePolicy Orchestrator\Server\temp\SoftwareManager7413836261060641607URI.

20170801141345 I #00584 MCUPLOAD Connecting to server hbssswmanager.csd.disa.mil through proxy server XXx.xxx.xxx.

20170801141347 I #00584 DOWNLOAD_JNI Finished downloading file: D:\Program Files (x86)\McAfee\ePolicy Orchestrator\Server\temp\SoftwareManager7413836261060641607URI (62470 bytes).

20170801141347 I #02400 DOWNLOAD_JNI Downloading file: D:\Program Files (x86)\McAfee\ePolicy Orchestrator\DB\SoftwareManager\1492\5.0\EPOAGENT3700LYNX_10423.zip.

20170801141347 I #02400 MCUPLOAD Connecting to server hbssswmanager.csd.disa.mil through proxy server XXx.xxx.xxx.

20170801141347 E #02400 MCUPLOAD SecureHttp.cpp(1449): Unexpected HTTP status 500

20170801141347 I #02400 DOWNLOAD_JNI Finished downloading file: D:\Program Files (x86)\McAfee\ePolicy Orchestrator\DB\SoftwareManager\1492\5.0\EPOAGENT3700LYNX_10423.zip (0 bytes).

This all happens as the McAfee Software manager attempts to download and import the files

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cyberbm
Level 9

Re: check in components error

You can simply retry couple of times or just go ahead and download the packages from Download My Products Login | McAfee Downloads using your grant number and check them manually in the Master Repository and the Extension sections. This is actually a preferred way to do it for me.

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McAfee Employee

Re: check in components error

Repository can get corrupted sometimes. You can rebuild it. McAfee Corporate KB - How to rebuild the ePolicy Orchestrator Master Repository KB53736

As cyberbm suggested, you can also try checking it in manually in the master repository after download.

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