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cannot log into epo 4.6

I can't log into epo 4.6

The server was off for a few weeks. Switched it on today and unable to log in.

There is a long list of errors below the login screen before I even attempt to authenticate.

I've attached a screenshot and a notepad file with the error list.

Any help is greatly appreciated.

8 Replies
hem
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Message 2 of 9

Re: cannot log into epo 4.6

The login is failing with the message 'The user is not associated with a trusted SQL Server connection'.

core - Error creating bean with name 'core.db' defined in URL [jndi:/localhost/core/WEB-INF/beans.xml]: Instantiation of bean failed; nested exception is org.springframework.beans.BeanInstantiationException: Could not instantiate bean class [com.mcafee.orion.core.db.base.Database]: Constructor threw exception; nested exception is java.sql.SQLException: Login failed for user ''. The user is not associated with a trusted SQL Server connection. 

CommonEvents - Dependency ComputerMgmt had initialization error

Are you able to validate \core\config page? If you are not able to validate the \core\config page then please follow the steps of KB#: KB52600.

In addition to the machine name, I will also suggest to check the TCP port listed in db.properties and in SQL configuration manager. If there is mismatch then please correct it in db.properties file.

Message was edited by: hem on 31/8/11 9:00:14 PM IST

Re: cannot log into epo 4.6

Hi hem,

I was unable to validate the core config page.

I have followed the steps in KB52600, there was no mismatch.

The problem persists.

Regards,

hash

Re: cannot log into epo 4.6

hi hashpark

if the server was off for a few weeks maybe restarting epo services solve your problem

open the start menu and click on the run and then type services.msc

there are three mcafee epolicy service

mcafee epolicy orchestrator application service

mcafee epolicy orchestrator event parser

mcafee epolicy orchestrator apache

restart them and then try again to log in to epo.

Thanks

M.T

Re: cannot log into epo 4.6

hi meysam_teh,

I have restarted the services, this didn't work.

thx

hash

hem
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Message 6 of 9

Re: cannot log into epo 4.6

I will suggest to create a new SQL user with sysadmin rights, map to ePO DB and try to validate \core\config page.

If this is not helping then please open a case with support. We will hep you in figuring out the cause of the issue.

Re: cannot log into epo 4.6

I followed Hem suggestions and it worked. Thanks.

El mensaje fue editado por: rzepeda on 9/01/12 14:58:28 CST

Re: cannot log into epo 4.6

I am having the same problem.  Have you had any luck in determining the solution to the issue without having to re-install the EPO?

Re: cannot log into epo 4.6

No Luck.

I've uninstalled ePO and plan to reinstall tomorrow.

Figured it'll take less time than trying to resolve the issue.