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cannot install EPO 4

Hi,

I am trying to install EPO 4 on a new server, it fails everytime with rollback. Couldn't figure out this from the log file;

Property(S): ARPINSTALLLOCATION = C:\Program Files\McAfee\ePolicy Orchestrator\
Property(S): DBFOLDER = C:\Program Files\McAfee\ePolicy Orchestrator\DB
Property(S): CostingComplete = 1
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceRemaining = 0
Property(S): ORIONADMINPASSWORD = **********
Property(S): ORIONADMINVERIFYPASSWORD = **********
Property(S): ORIONDATABASEPASSWORD = **********
Property(S): Mercury_RunEPOANTInstallerRollback = **********
Property(S): Mercury_StartOldServices = **********
Property(S): ProductToBeRegistered = 1
MSI (s) (90:20) [11:03:10:421]: Note: 1: 1708
MSI (s) (90:20) [11:03:10:421]: Product: McAfee ePolicy Orchestrator -- Installation operation failed.

MSI (s) (90:20) [11:03:10:421]: Attempting to delete file C:\WINDOWS\Installer\18e7797.mst
MSI (s) (90:20) [11:03:10:437]: Cleaning up uninstalled install packages, if any exist
MSI (s) (90:20) [11:03:10:437]: MainEngineThread is returning 1602
MSI (s) (90:CC) [11:03:10:437]: Destroying RemoteAPI object.
MSI (s) (90:F0) [11:03:10:437]: Custom Action Manager thread ending.
=== Logging stopped: 8/27/2008 11:03:10 ===
MSI (c) (C8:A0) [11:03:10:484]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (C8:A0) [11:03:10:484]: MainEngineThread is returning 1602
=== Verbose logging stopped: 8/27/2008 11:03:10 ===

Any ideas,

Regards,
Onur
4 Replies

RE: cannot install EPO 4

i encountered the same issue last month as i upgraded to epo4 FROM epo3.6...

which version are you upgrading from?

RE: cannot install EPO 4




Hi,

It will be a fresh install.

Thank you.

RE: cannot install EPO 4

oh well, i tried all sorts of methods including :
1. set the windows admin password to simple alpha-numeric (ie. no special characters)
2. set the database password to simple alpha-numeric
djjava9
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RE: cannot install EPO 4

if you are using sql authentication, try switching to nt authentication and vice versa....make sure you dont have weird characters in your password.