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a2wa2
Level 8

agent lost communication

hello

Dear friends

I have a problem, after a while in some of my systems the agent communication with epo server lost and not get updates and DAT Version, it is difficult to install/uninstall mcafee manually because I should remote to that systems and it bother Users and it takes many time.

how can I handle it?

0 Kudos
18 Replies
catdaddy
Level 20

Re: agent lost communication

​  Could you kindly assist this individual please?

Cliff
McAfee Volunteer
0 Kudos
Troja
Level 14

Re: agent lost communication

Hello,

just a question, is the last update field updated under the system properties in EPO?

Cheers

0 Kudos
a2wa2
Level 8

Re: agent lost communication

thanks my error log about this system have this problem is below:

2017-04-09 11:12:50E#6652ScrptExeError trace:
2017-04-09 11:12:50E#6652Thread [Main thread]->
2017-04-09 11:12:50E#6652SessMgr [SessionManager::runScript:C:\ProgramData\McAfee\Agent\update\UpdateMain.McS]->
2017-04-09 11:12:50E#6652ScrptExe [Executing section ScriptMain]->
2017-04-09 11:12:50E#6652ScrptExe [CallIf]->
2017-04-09 11:12:50E#6652ScrptExe [Executing section StartUpdateProcess]->
2017-04-09 11:12:50E#6652ScrptExe [Call]->
2017-04-09 11:12:50E#6652ScrptExe [Executing section DetectInstalledProductsAndUpdate]->
2017-04-09 11:12:50E#6652ScrptExe [Call]->
2017-04-09 11:12:50E#6652ScrptExe [Executing section GetDetectionScripts]->
2017-04-09 11:12:50E#6652ScrptExe [Call]->
2017-04-09 11:12:50E#6652ScrptExe [Executing section FindAndExecuteDetectionScripts]->
2017-04-09 11:12:50E#6652ScrptExe [LoopIf]->
2017-04-09 11:12:50E#6652ScrptExe [Executing section EnumerateThroughProductIDList]->
2017-04-09 11:12:50E#6652ScrptExe [LoopIf]->
2017-04-09 11:12:50E#6652ScrptExe [Executing section EnumerateThroughFile]->
2017-04-09 11:12:50E#6652ScrptExe [Call]->
2017-04-09 11:12:50E#6652ScrptExe [Executing section ExecuteDetectionScript]->
2017-04-09 11:12:50E#6652ScrptExe [Line 614:  RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\VSCANDAT1000\V2datdet.mcs, ScriptMain]->
2017-04-09 11:12:50E#6652ScrptExe [Executing section ScriptMain]->
2017-04-09 11:12:50E#6652ScrptExe [LoopIf]->
2017-04-09 11:12:50E#6652ScrptExe [Executing section EnumerateThroughProducts]->
2017-04-09 11:12:50E#6652ScrptExe [Call]->
2017-04-09 11:12:50E#6652ScrptExe [Executing section DoesProductNeedUpdate]->
2017-04-09 11:12:50E#6652ScrptExe [CallIf]->
2017-04-09 11:12:50E#6652ScrptExe [Executing section SetInstalledVersionsUsingRegistry]->
2017-04-09 11:12:50E#6652ScrptExe [Call]->
2017-04-09 11:12:50E#6652ScrptExe [Executing section SetInstalledVersions]->
2017-04-09 11:12:50E#6652ScrptExe [GetProductInfo]->
2017-04-09 11:12:50E#6652ScrptExe  Failed to get the product information.  Setting usingEarlyRelDats to FALSE
2017-04-09 11:12:59E#6652ScrptExeError trace:
2017-04-09 11:12:59E#6652Thread [Main thread]->
2017-04-09 11:12:59E#6652SessMgr [SessionManager::runScript:C:\ProgramData\McAfee\Agent\update\UpdateMain.McS]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section ScriptMain]->
2017-04-09 11:12:59E#6652ScrptExe [CallIf]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section StartUpdateProcess]->
2017-04-09 11:12:59E#6652ScrptExe [Call]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section DetectInstalledProductsAndUpdate]->
2017-04-09 11:12:59E#6652ScrptExe [Call]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section GetDetectionScripts]->
2017-04-09 11:12:59E#6652ScrptExe [Call]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section FindAndExecuteDetectionScripts]->
2017-04-09 11:12:59E#6652ScrptExe [LoopIf]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section EnumerateThroughProductIDList]->
2017-04-09 11:12:59E#6652ScrptExe [LoopIf]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section EnumerateThroughFile]->
2017-04-09 11:12:59E#6652ScrptExe [Call]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section ExecuteDetectionScript]->
2017-04-09 11:12:59E#6652ScrptExe [Line 614:  RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\VSCANDAT1000\V2datdet.mcs, ScriptMain]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section ScriptMain]->
2017-04-09 11:12:59E#6652ScrptExe [CallIf]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section RunUpdate]->
2017-04-09 11:12:59E#6652ScrptExe [Call]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section RunInstallScript]->
2017-04-09 11:12:59E#6652ScrptExe [Line 1321:  RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\VSCANDAT1000\DAT\0000\V2datinstall.mcs, ScriptMain]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section ScriptMain]->
2017-04-09 11:12:59E#6652ScrptExe [LoopIf]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section EnumerateThroughProducts]->
2017-04-09 11:12:59E#6652ScrptExe [Call]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section UpdateProduct]->
2017-04-09 11:12:59E#6652ScrptExe [Call]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section IsProductUsingMacFramework]->
2017-04-09 11:12:59E#6652ScrptExe [GetProductInfo]->
2017-04-09 11:12:59E#6652ScrptExe  Failed to get the product information.  Setting usingMacFramework to FALSE
2017-04-09 11:12:59E#6652ScrptExeError trace:
2017-04-09 11:12:59E#6652Thread [Main thread]->
2017-04-09 11:12:59E#6652SessMgr [SessionManager::runScript:C:\ProgramData\McAfee\Agent\update\UpdateMain.McS]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section ScriptMain]->
2017-04-09 11:12:59E#6652ScrptExe [CallIf]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section StartUpdateProcess]->
2017-04-09 11:12:59E#6652ScrptExe [Call]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section DetectInstalledProductsAndUpdate]->
2017-04-09 11:12:59E#6652ScrptExe [Call]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section GetDetectionScripts]->
2017-04-09 11:12:59E#6652ScrptExe [Call]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section FindAndExecuteDetectionScripts]->
2017-04-09 11:12:59E#6652ScrptExe [LoopIf]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section EnumerateThroughProductIDList]->
2017-04-09 11:12:59E#6652ScrptExe [LoopIf]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section EnumerateThroughFile]->
2017-04-09 11:12:59E#6652ScrptExe [Call]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section ExecuteDetectionScript]->
2017-04-09 11:12:59E#6652ScrptExe [Line 614:  RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\VSCANDAT1000\V2datdet.mcs, ScriptMain]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section ScriptMain]->
2017-04-09 11:12:59E#6652ScrptExe [CallIf]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section RunUpdate]->
2017-04-09 11:12:59E#6652ScrptExe [Call]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section RunInstallScript]->
2017-04-09 11:12:59E#6652ScrptExe [Line 1321:  RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\VSCANDAT1000\DAT\0000\V2datinstall.mcs, ScriptMain]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section ScriptMain]->
2017-04-09 11:12:59E#6652ScrptExe [LoopIf]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section EnumerateThroughProducts]->
2017-04-09 11:12:59E#6652ScrptExe [Call]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section UpdateProduct]->
2017-04-09 11:12:59E#6652ScrptExe [Call]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section IsUsing32BitEngine]->
2017-04-09 11:12:59E#6652ScrptExe [GetProductInfo]->
2017-04-09 11:12:59E#6652ScrptExe  Failed to get the product information.  Setting EngineFileName32 to FALSE
2017-04-09 11:12:59E#6652ScrptExeError trace:
2017-04-09 11:12:59E#6652Thread [Main thread]->
2017-04-09 11:12:59E#6652SessMgr [SessionManager::runScript:C:\ProgramData\McAfee\Agent\update\UpdateMain.McS]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section ScriptMain]->
2017-04-09 11:12:59E#6652ScrptExe [CallIf]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section StartUpdateProcess]->
2017-04-09 11:12:59E#6652ScrptExe [Call]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section DetectInstalledProductsAndUpdate]->
2017-04-09 11:12:59E#6652ScrptExe [Call]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section GetDetectionScripts]->
2017-04-09 11:12:59E#6652ScrptExe [Call]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section FindAndExecuteDetectionScripts]->
2017-04-09 11:12:59E#6652ScrptExe [LoopIf]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section EnumerateThroughProductIDList]->
2017-04-09 11:12:59E#6652ScrptExe [LoopIf]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section EnumerateThroughFile]->
2017-04-09 11:12:59E#6652ScrptExe [Call]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section ExecuteDetectionScript]->
2017-04-09 11:12:59E#6652ScrptExe [Line 614:  RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\VSCANDAT1000\V2datdet.mcs, ScriptMain]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section ScriptMain]->
2017-04-09 11:12:59E#6652ScrptExe [CallIf]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section RunUpdate]->
2017-04-09 11:12:59E#6652ScrptExe [Call]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section RunInstallScript]->
2017-04-09 11:12:59E#6652ScrptExe [Line 1321:  RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\VSCANDAT1000\DAT\0000\V2datinstall.mcs, ScriptMain]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section ScriptMain]->
2017-04-09 11:12:59E#6652ScrptExe [LoopIf]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section EnumerateThroughProducts]->
2017-04-09 11:12:59E#6652ScrptExe [Call]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section UpdateProduct]->
2017-04-09 11:12:59E#6652ScrptExe [Call]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section IsUsing64BitEngine]->
2017-04-09 11:12:59E#6652ScrptExe [GetProductInfo]->
2017-04-09 11:12:59E#6652ScrptExe  Failed to get the product information.  Setting EngineFileName64 to FALSE
2017-04-09 11:12:59E#6652ScrptExeError trace:
2017-04-09 11:12:59E#6652Thread [Main thread]->
2017-04-09 11:12:59E#6652SessMgr [SessionManager::runScript:C:\ProgramData\McAfee\Agent\update\UpdateMain.McS]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section ScriptMain]->
2017-04-09 11:12:59E#6652ScrptExe [CallIf]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section StartUpdateProcess]->
2017-04-09 11:12:59E#6652ScrptExe [Call]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section DetectInstalledProductsAndUpdate]->
2017-04-09 11:12:59E#6652ScrptExe [Call]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section GetDetectionScripts]->
2017-04-09 11:12:59E#6652ScrptExe [Call]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section FindAndExecuteDetectionScripts]->
2017-04-09 11:12:59E#6652ScrptExe [LoopIf]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section EnumerateThroughProductIDList]->
2017-04-09 11:12:59E#6652ScrptExe [LoopIf]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section EnumerateThroughFile]->
2017-04-09 11:12:59E#6652ScrptExe [Call]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section ExecuteDetectionScript]->
2017-04-09 11:12:59E#6652ScrptExe [Line 614:  RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\VSCANDAT1000\V2datdet.mcs, ScriptMain]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section ScriptMain]->
2017-04-09 11:12:59E#6652ScrptExe [CallIf]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section RunUpdate]->
2017-04-09 11:12:59E#6652ScrptExe [Call]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section RunInstallScript]->
2017-04-09 11:12:59E#6652ScrptExe [Line 1321:  RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\VSCANDAT1000\DAT\0000\V2datinstall.mcs, ScriptMain]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section ScriptMain]->
2017-04-09 11:12:59E#6652ScrptExe [LoopIf]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section EnumerateThroughProducts]->
2017-04-09 11:12:59E#6652ScrptExe [Call]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section UpdateProduct]->
2017-04-09 11:12:59E#6652ScrptExe [Call]->
2017-04-09 11:12:59E#6652ScrptExe [Executing section AreDATsOutOfDate]->
2017-04-09 11:12:59E#6652ScrptExe [GetProductInfo]->
2017-04-09 11:12:59E#6652ScrptExe  Failed to get the product information.  Setting usingEarlyRelDats to FALSE
2017-04-09 11:13:29E#6652ScrptExeError trace:
2017-04-09 11:13:29E#6652Thread [Main thread]->
2017-04-09 11:13:29E#6652SessMgr [SessionManager::runScript:C:\ProgramData\McAfee\Agent\update\UpdateMain.McS]->
2017-04-09 11:13:29E#6652ScrptExe [Executing section ScriptMain]->
2017-04-09 11:13:29E#6652ScrptExe [CallIf]->
2017-04-09 11:13:29E#6652ScrptExe [Executing section StartUpdateProcess]->
2017-04-09 11:13:29E#6652ScrptExe [Call]->
2017-04-09 11:13:29E#6652ScrptExe [Executing section DetectInstalledProductsAndUpdate]->
2017-04-09 11:13:29E#6652ScrptExe [Call]->
2017-04-09 11:13:29E#6652ScrptExe [Executing section GetDetectionScripts]->
2017-04-09 11:13:29E#6652ScrptExe [Call]->
2017-04-09 11:13:29E#6652ScrptExe [Executing section FindAndExecuteDetectionScripts]->
2017-04-09 11:13:29E#6652ScrptExe [LoopIf]->
2017-04-09 11:13:29E#6652ScrptExe [Executing section EnumerateThroughProductIDList]->
2017-04-09 11:13:29E#6652ScrptExe [LoopIf]->
2017-04-09 11:13:29E#6652ScrptExe [Executing section EnumerateThroughFile]->
2017-04-09 11:13:29E#6652ScrptExe [Call]->
2017-04-09 11:13:29E#6652ScrptExe [Executing section ExecuteDetectionScript]->
2017-04-09 11:13:29E#6652ScrptExe [Line 614:  RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\VSCANDAT1000\V2datdet.mcs, ScriptMain]->
2017-04-09 11:13:29E#6652ScrptExe [Executing section ScriptMain]->
2017-04-09 11:13:29E#6652ScrptExe [CallIf]->
2017-04-09 11:13:29E#6652ScrptExe [Executing section RunUpdate]->
2017-04-09 11:13:29E#6652ScrptExe [Call]->
2017-04-09 11:13:29E#6652ScrptExe [Executing section RunInstallScript]->
2017-04-09 11:13:29E#6652ScrptExe [Line 1321:  RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\VSCANDAT1000\DAT\0000\V2datinstall.mcs, ScriptMain]->
2017-04-09 11:13:29E#6652ScrptExe [Executing section ScriptMain]->
2017-04-09 11:13:29E#6652ScrptExe [LoopIf]->
2017-04-09 11:13:29E#6652ScrptExe [Executing section EnumerateThroughProducts]->
2017-04-09 11:13:29E#6652ScrptExe [Call]->
2017-04-09 11:13:29E#6652ScrptExe [Executing section UpdateProduct]->
2017-04-09 11:13:29E#6652ScrptExe [CallIf]->
2017-04-09 11:13:29E#6652ScrptExe [Executing section V2Update]->
2017-04-09 11:13:29E#6652ScrptExe [CallIf]->
2017-04-09 11:13:29E#6652ScrptExe [Executing section GetExtraFilesInDATPack]->
2017-04-09 11:13:29E#6652ScrptExe [GetProductInfo]->
2017-04-09 11:13:29E#6652ScrptExe  Failed to get the product information.  Setting ExtraFile to FALSE
2017-04-09 11:15:34E#6652FilerError trace:
2017-04-09 11:15:34E#6652Thread [Main thread]->
2017-04-09 11:15:34E#6652SessMgr [SessionManager::runScript:C:\ProgramData\McAfee\Agent\update\UpdateMain.McS]->
2017-04-09 11:15:34E#6652ScrptExe [Executing section ScriptMain]->
2017-04-09 11:15:34E#6652ScrptExe [CallIf]->
2017-04-09 11:15:34E#6652ScrptExe [Executing section StartUpdateProcess]->
2017-04-09 11:15:34E#6652ScrptExe [Call]->
2017-04-09 11:15:34E#6652ScrptExe [Executing section DetectInstalledProductsAndUpdate]->
2017-04-09 11:15:34E#6652ScrptExe [Call]->
2017-04-09 11:15:34E#6652ScrptExe [Executing section GetDetectionScripts]->
2017-04-09 11:15:34E#6652ScrptExe [Call]->
2017-04-09 11:15:34E#6652ScrptExe [Executing section FindAndExecuteDetectionScripts]->
2017-04-09 11:15:34E#6652ScrptExe [LoopIf]->
2017-04-09 11:15:34E#6652ScrptExe [Executing section EnumerateThroughProductIDList]->
2017-04-09 11:15:34E#6652ScrptExe [LoopIf]->
2017-04-09 11:15:34E#6652ScrptExe [Executing section EnumerateThroughFile]->
2017-04-09 11:15:34E#6652ScrptExe [Call]->
2017-04-09 11:15:34E#6652ScrptExe [Executing section ExecuteDetectionScript]->
2017-04-09 11:15:34E#6652ScrptExe [Line 614:  RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\VSCANDAT1000\V2datdet.mcs, ScriptMain]->
2017-04-09 11:15:34E#6652ScrptExe [Executing section ScriptMain]->
2017-04-09 11:15:34E#6652ScrptExe [CallIf]->
2017-04-09 11:15:34E#6652ScrptExe [Executing section RunUpdate]->
2017-04-09 11:15:34E#6652ScrptExe [Call]->
2017-04-09 11:15:34E#6652ScrptExe [Executing section RunInstallScript]->
2017-04-09 11:15:34E#6652ScrptExe [Line 1321:  RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\VSCANDAT1000\DAT\0000\V2datinstall.mcs, ScriptMain]->
2017-04-09 11:15:34E#6652ScrptExe [Executing section ScriptMain]->
2017-04-09 11:15:34E#6652ScrptExe [LoopIf]->
2017-04-09 11:15:34E#6652ScrptExe [Executing section EnumerateThroughProducts]->
2017-04-09 11:15:34E#6652ScrptExe [Call]->
2017-04-09 11:15:34E#6652ScrptExe [Executing section UpdateProduct]->
2017-04-09 11:15:34E#6652ScrptExe [CallIf]->
2017-04-09 11:15:34E#6652ScrptExe [Executing section V2Update]->
2017-04-09 11:15:34E#6652ScrptExe [CallIf]->
2017-04-09 11:15:34E#6652ScrptExe [Executing section BackupCurrentConfigV2]->
2017-04-09 11:15:34E#6652ScrptExe [CallIf]->
2017-04-09 11:15:34E#6652ScrptExe [Executing section BackupDATs]->
2017-04-09 11:15:34E#6652ScrptExe [Call]->
2017-04-09 11:15:34E#6652ScrptExe [Executing section CopyDATs]->
2017-04-09 11:15:34E#6652ScrptExe [Call]->
2017-04-09 11:15:34E#6652ScrptExe [Executing section CopyDATsNoMove]->
2017-04-09 11:15:34E#6652ScrptExe [CopyFilesByMask]->
2017-04-09 11:15:34E#6652Filer [CopyFile,C:\Program Files (x86)\Common Files\McAfee\Engine\avvscan.dat,C:\Program Files (x86)\Common Files\McAfee\Engine\OldEngine\avvscan.dat]->
2017-04-09 11:15:34E#6652Filer  error 23: Data error (cyclic redundancy check).
0 Kudos
a2wa2
Level 8

Re: agent lost communication

this log is from McScript_error log, which log is helpful for this problem?

0 Kudos
johnmoe
Level 11

Re: agent lost communication

I believe ​ is asking you what the "Last Communication" date is in ePolicy Orchestrator for this particular system.

a2wa2
Level 8

Re: agent lost communication

I Fixed my problem with installing manually antivirus, but it is not the problem with one system it is related to over 100 systems, and it takes time to fix them, I sync my epo with active directory but it would not get updates because some of my systems change their ip or computer name or change their windows lost their communication with epo, it is very harmful that why mcafee not sync completely with active directory  changes. and I need to gets mcafee changed but it is not get and the number of old communication increased and harmful to fix them manually. so what should I do?

0 Kudos
johnmoe
Level 11

Re: agent lost communication

What does it say for your systems where the red circle is?

0 Kudos
a2wa2
Level 8

Re: agent lost communication

thanks,

I know what u mean but I fixed my problem to uninstall and install this system manually and now the communication is update.

but before that I am sure it lost communication and this date that u also circle is about 4 days old from today.

and it is not rational to install them manually!!! because they are many systems that have this problem. if u want me any log from the other systems that have same problem ,please inform me which log is helpful and I send it to you.

best regards

0 Kudos
a2wa2
Level 8

Re: agent lost communication

this is one of my systems that have lost communication for many times,how to fix problem? I sync my epo with active directory but when I remote some of my systems i find that this system has empty folder in agent and antivirus, and the other systems that lost their communication is the reason of change IP address or computer name but epo does not recognize it and the communication lost!!why this happen ?because it sync with active directory but the ip not changed in epo and this cause this problem.or Dat not get update because the communication lost!!and I should install uninstall antivirus manually by remote to this systems and they are not few and it is hard to remote them one by one and do this.so would u please help me to fix this problem?

best regardsUntitled.png

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