cancel
Showing results for 
Search instead for 
Did you mean: 

agent icon is not showing in system tray

The machine is communicating with the server but system tray is not showing the icon. I tried the command line actions but I'm getting a "this app can't run on this pc".

Thanks

1 Reply
johnmoe
Level 11
Report Inappropriate Content
Message 2 of 2

Re: agent icon is not showing in system tray

Are you perchance connected via RDP?  The tray icon doesn't load when you connect remotely; it only automatically loads on the local console.  You can force it remotely using "cmdagent.exe /s" from the Agent install folder (latest agent installs to C:\Program Files\McAfee\Agent).

More McAfee Tools to Help You
  • How-to: Endpoint Removal Tool
  • Support: Endpoint Security
  • Visit: Business Service Portal
  • More: Search Knowledge Articles
  • ePolicy Orchestrator Support
  • The McAfee ePO Support Center Plug-in is now available in the Software Manager. Follow the instructions in the Product Guide for more.