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mcdave
Level 10

agent deployment fails since upgrading eposerver to 5.3.2

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Last week we've upgrades our eposerver from 5.3.1 to 5.3.2 (inclusive the Hotixes EPO5xHF1159423, EPO5xHF1151890, EPOHF1144868)

Since then every deployment of the agents (V5.0.2 & V5.0.4) (windows & Mac) fails.
The log messages in the server tasks logs also became extremely limited since then nothing usefull onle 1 single line "Starting deployment to computer <computername> through the Agent Handler <AHname>" and in some case completely nothing at all.

We need URGENT help on this.

regards,

Dave

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mcdave
Level 10

Re: agent deployment fails since upgrading eposerver to 5.3.2

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Contacted support:

The issue was related to (corrupted SSL certificate during upgrade of epo server)
Steps 8 ..15 from KB66616 did resolve the issue (generating new certificate).
McAfee KnowledgeBase - ePolicy Orchestrator server backup and disaster recovery procedure

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3 Replies
Artfulbodger
Level 13

Re: agent deployment fails since upgrading eposerver to 5.3.2

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Hi

Are you using Agent Handlers or only your ePO server.  If you are using Agent Handlers you also need to upgrade them to 5.3.2.

Regards

Rich

Business Volunteer Moderator

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mcdave
Level 10

Re: agent deployment fails since upgrading eposerver to 5.3.2

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Hi Richard,

We do indeed use Agent Handlers (which are used according the mentioned 1 log event above)
I immidiatly upgraded all our Agent Handlers after I upgraded the eposerver.
Even if I enforce to use the eposerver as the source to push the agent from it fails (Then I even get no log events at all )

I also tried removing & reimporting the agents in our master repository.

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mcdave
Level 10

Re: agent deployment fails since upgrading eposerver to 5.3.2

Jump to solution

Contacted support:

The issue was related to (corrupted SSL certificate during upgrade of epo server)
Steps 8 ..15 from KB66616 did resolve the issue (generating new certificate).
McAfee KnowledgeBase - ePolicy Orchestrator server backup and disaster recovery procedure

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