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a2wa2
Level 8

agent and dat not update

Hello Dear friends

I have problem with agent and Dat updates in some of my comupters, and I asked my problem so many times and do not reach the right answer and my problem not fixed, would u please help me?

in epo I have this error

20170708104244 I #03436 NAIMSERV Wake up agent on IP address X.

20170708104245 E #03436 NAIMSERV naSPIPE.cpp(338): Failed to connect toX:8081, network error was 10061

20170708104246 E #03436 NAIMSERV naSPIPE.cpp(338): Failed to connect to X:8081, network error was 10061

20170708104247 E #03436 NAIMSERV naSPIPE.cpp(338): Failed to connect toX:8081, network error was 10061

when I refer to this document KB58747 I checked every thing is ok.

in mcafee agent log in clients I found ths error

2017-05-17 15:17:16 X #4920 LpcConnMgr Lpc connection manager has the following data

2017-05-17 15:17:16 X #4920 LpcConnMgr channel callback = 681D2420

2017-05-17 15:17:16 X #4920 LpcConnMgr server mode = 0

2017-05-17 15:17:16 X #4920 LpcConnMgr mq block timeout = 60

2017-05-17 15:17:16 X #4920 LpcConnMgr revalidation callback = 681D9820

2017-05-17 15:17:16 X #4920 LpcConnMgr server base path  =

2017-05-17 15:17:16 X #8108 Health Checking lpc server validity

2017-05-17 15:17:16 X #8108 WinLpcChnl Connecting to lpc server

2017-05-17 15:17:16 X #8108 Health Lpc server valid

2017-05-17 15:17:16 X #8108 WatchDog health check function finished

2017-05-17 15:17:16 X #8824 WinLpcChnl Connecting to lpc server

017-05-17 15:17:16 X #8824 MsgQueue Inserting mutex for 1496913389 474185642 2088400624

2017-05-17 15:17:16 X #8824 MsgQueue Getting mutex for 1496913389 474185642 2088400624

2017-05-17 15:17:16 X #4920 RequestHandler Starting request handler

2017-05-17 15:17:16 X #4920 RequestHandler Started request handler

017-05-17 15:17:16 X #4920 SessMgr initializeScript

2017-05-17 15:17:16 X #4920 SessMgr getCommandLineData

2017-05-17 15:17:16 X #4920 SessMgr getSessionDataFromUpdaterOptions

2017-05-17 15:17:16 X #4920 RegKey RegOpenKeyEx,80000002,SOFTWARE\McAfee\Agent\

2017-05-17 15:17:16 X #4920 RegKey =00000358

2017-05-17 15:17:16 X #4920 RegKey RegQueryValueEx,00000358,DataPath

2017-05-17 15:17:16 X #4920 RegKey =C:\ProgramData\McAfee\Agent\

2017-05-17 15:17:16 X #4920 RegKey RegCloseKey,00000358

2017-05-17 15:17:16 X #4920 ini GetPrivateProfileString,General,LicenseKey,C:\ProgramData\McAfee\Agent\UpdateOptions.ini

2017-05-17 15:17:16 X #4920 ini GetPrivateProfileString,General,CatalogVersionFromPolicy,C:\ProgramData\McAfee\Agent\UpdateOptions.ini

2017-05-17 15:17:16 X #4920 creposi setNextRepositoryToUse

2017-05-17 15:17:16 X #4920 creposi downloadFile,SiteStat.xml,C:\Windows\TEMP

2017-05-17 15:17:16 X #4920 downloader Checking for network connectivity.

2017-05-17 15:17:16 X #4920 network text 26   Trying x.x.x.x...

2017-05-17 15:17:16 X #4920 network text 57 Connected to y.y.y.y.y (x.x.x..x) portx(#0)

2017-05-17 15:17:16 X #4920 network text 29 Connecting ssl blocking mode

2017-05-17 15:17:16 X #4920 network text 26 succesfull ssl connection

2017-05-17 15:17:16 X #4920 network text 21 Sending data to ssl 

2017-05-17 15:17:16 X #4920 network snd head 143 GET /Software/SiteStat.xml?hash=} HTTP/1.1  Host:  User-Agent: McAfee Agent  Accept: */*   

2017-05-17 15:17:16 X #4920 network text 23 Reading data from ssl 

2017-05-17 15:17:16 X #4920 network rcv head 17 HTTP/1.1 200 OK 

2017-05-17 15:17:16 X #4920 network rcv head 37 Date: Wed, 17 May 2017 10:46:44 GMT 

2017-05-17 15:17:16 X #4920 network rcv head 16 Server: Apache 

2017-05-17 15:17:16 X #4920 network rcv head 20 Content-Length: 62 

2017-05-17 15:17:16 X #4920 network rcv head 40 Content-Type: application/octet-stream 

2017-05-17 15:17:16 X #4920 network rcv head 2  

2017-05-17 15:17:16 X #4920 network text 23 Reading data from ssl 

2017-05-17 15:17:16 X #4920 network text 48 Connection #0 to host x.x.x.x left intact

2017-05-17 15:17:16 X #4920 Xml useExistingFile,C:\Windows\TEMP\SiteStat.xml

2017-05-17 15:17:16 X #4920 Xml ReadBufferFromFileNoExp,C:\Windows\TEMP\SiteStat.xml

2017-05-17 15:17:16 X #4920 Xml useString,SiteStatus,(null),(null)

2017-05-17 15:17:16 X #4920 Filer GetFileAttributes,C:\Windows\TEMP\SiteStat.xml

2017-05-17 15:17:16 X #4920 Filer =32

2017-05-17 15:17:16 X #4920 Filer SetFileAttributes,C:\Windows\TEMP\SiteStat.xml

2017-05-17 15:17:16 X #4920 Filer DeleteFile,C:\Windows\TEMP\SiteStat.xml

2017-05-17 15:17:16 X #4920 creposi Reposiroty selected

2017-05-17 15:17:16 X #4920 RcFile LoadString,01980001,206

2017-05-17 15:17:16 X #4920 MueEep Script progress details : Event Type = " 3" Progress = " 1"  Progress MAX = " 0"  Message =

2017-05-17 15:17:16 X #4920 loop_worker scheduled an async work request, now has 1 pending work requests

2017-05-17 15:17:16 X #7220 msgbus Setting the auth info...

2017-05-17 15:17:16 X #7220 msgbus Scheduling subscriber <ma.*> callback to run from thread pool..

2017-05-17 15:17:16 X #7220 loop_worker loop worker successfully processed a message, still 0 more to go..

2017-05-17 15:17:16 X #7220 msgbus Adding received message into queue

2017-05-17 15:17:16 X #4920 SessMgr parseAndValidateScript

2017-05-17 15:17:16 X #4920 File CreateFile read,C:\ProgramData\McAfee\Agent\update\UpdateMain.McS

2017-05-17 15:17:16 X #4920 File GetFileInformationByHandle,C:\ProgramData\McAfee\Agent\update\UpdateMain.McS

2017-05-17 15:17:16 X #4920 File ReadFile,79940,C:\ProgramData\McAfee\Agent\update\UpdateMain.McS

017-05-17 15:17:16 X #4920 ScrpPrsr Parse detail line(10):  Adding InitializeVariablesAsPerWindows to the section table...

2017-05-17 15:17:16 X #4920 ScrpPrsr Parse detail line(11):  Adding LGetOsInfo szOSType = ALL to the command table...

2017-05-17 15:17:16 X #4920 ScrpPrsr Parse detail line(12):  Adding LSetGlobal SLASH = \ to the command table...

2017-05-17 15:17:16 X #4920 ScrpPrsr Parse detail line(13):  Adding LSet szValue = Data Path to the command table...

2017-05-17 15:17:16 X #4920 ScrpPrsr Parse detail line(14):  Adding LSetGlobal szPluginArea = HKLM%%SLASH%%SOFTWARE%%SLASH%%Network Associates%%SLASH%%ePolicy Orchestrator%%SLASH%%Application Plugins to the command table...

2017-05-17 15:17:16 X #4920 ScrpPrsr Parse detail line(15):  Adding LSetGlobal szPluginArea50 = HKLM%%SLASH%%SOFTWARE%%SLASH%%McAfee%%SLASH%%Agent%%SLASH%%Applications to the command table...

2017-05-17 15:17:16 X #4920 ScrpPrsr Parse detail line(16):  Adding LGetRegValue szDataPath = HKLM%%SLASH%%SOFTWARE%%SLASH%%Network Associates%%SLASH%%TVD%%SLASH%%Shared Components%%SLASH%%Framework, %%szValue%% to the command table...

2017-05-17 15:17:16 X #4920 ScrpPrsr Parse detail line(17):  Adding LSetGlobal DATA_DIR = %%szDataPath%% to the command table...

2017-05-17 15:17:16 X #4920 ScrpPrsr Parse detail line(18):  Adding LGetRegValue szUpdatePluginPath = HKLM%%SLASH%%SOFTWARE%%SLASH%%Network Associates%%SLASH%%TVD%%SLASH%%Shared Components%%SLASH%%Framework,

would U please help me to solve it??

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