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eilirw
Level 7

Windows Server 2012 running McAfee Agent 4.6 not running any tasks??

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I have an issue with a few pre-production servers running Windows 2012 Standard edition (first ones we are testing ), where the deployment of McAfee agent 4.6 is successful to these servers, however the agent doesn't run any of the pre-defined client tasks declared in ePO. None of the defined client tasks are showing within the status monitor. Previous deployments to client XP machines, Windows Server 2003 & 2008 R2 are working fine. One of the tasks is to run the installation of VirusScan 8.8i, which doesn’t run nor is listed, therefore as a workaround, I run a local install of VirusScan 8.8i and apply the security updates via the updater is successful. The agent seems to be communicating with our ePO server OK, checking for policy updates and enforcing them, but client tasks are not showing.

One deviation to this, our ePO 4.5 installation is supporting McAfee agent 4.5 to most of our XP machines, and therefore haven't imported the McAfee agent 4.6 extension. Does this affect the functionality of McAfee agent 4.6 which is why it’s not picking up any tasks?, as its policy is being enforced by what has been defined for the 4.5 agent settings?? Will by importing the mcafee agent 4.6 extension affect the 4.5 agents??

Any help or pointers would be great.

Cheers.

Microsoft Windows XPSP3, Windows 2003 Server, Windows 2008R2 Server & Windows 2012 Server Standard

ePO Server 4.5.0 (build1188)

ePO McAfee Agent 4.5.0 (1852 Patch 3)

ePO McAfee Agent 4.6.0 (3122 Patch 3)

McAfee VirusScan8.7i (patch 4)

McAfee VirusScan8.8i (1128 Patch 3)

Message was edited by: eilirw on 15/02/13 08:07:03 CST
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alexn
Level 14

Re: Windows Server 2012 running McAfee Agent 4.6 not running any tasks??

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ePo 4.5 supports MA 4.6, importing agent 4.6 extension will not affect 4.5 agents.It will add extra functionality for 4.6 agents only.Import the extension and try deploying your default tasks.

Regards

Alex

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3 Replies
alexn
Level 14

Re: Windows Server 2012 running McAfee Agent 4.6 not running any tasks??

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ePo 4.5 supports MA 4.6, importing agent 4.6 extension will not affect 4.5 agents.It will add extra functionality for 4.6 agents only.Import the extension and try deploying your default tasks.

Regards

Alex

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eilirw
Level 7

Re: Windows Server 2012 running McAfee Agent 4.6 not running any tasks??

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Many thanks Alex, yes that worked a treat, scheduled tasks are now being listed and scheduled as it should. Brill.

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mthompso
Level 7

Re: Windows Server 2012 running McAfee Agent 4.6 not running any tasks??

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Hmm. I was going to as if you had MA 4.6 Patch 1 or above, which added Win 8/2012 support, but now I notice you do have MA 4.6 Patch 3. I believe that if you didn't you would get just this symptom -- ePO wouldn't even send the tasks.

What about the version of the agent extension on the ePO side?

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