cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted

Which products from ePO Software Catalog can I use?

Hello, I got a key for ePO Server and a Grant Letter for MFE Endpoint Protection Adv P. (BUSINESS) with 1 Year Support. (SKU Numbers: EPACDDE-AA and EPAYFM-AA). My Question is: In ePO Server Software Catalog I see a large scale of products to use, but which can I use with my licences? All, or only the ones in McAfee Agent x.x and McAfee Endpoint Security? Ohter question: Why my Product at the Grant Number is called Endpoint Protection, but in ePO Software Catalog is only Endpoint Protection for MAC available? I definitly let the purchasers order Windows Client licences. Best Regards
1 Reply
McAfee Employee cdinet
McAfee Employee
Report Inappropriate Content
Message 2 of 2

Re: Which products from ePO Software Catalog can I use?

I see you have 9 different license keys and whatever products are tied to a specific license key is what you will see under software manager.  If you log into the download page with your grant number, you will see all your products that you are entitled to - whatever is there is in the suite you purchased. 

As for all the different license keys, I would advise to call into customer service (not support) and have them merge the license keys under one so all your products are visible in software manager.

In the meantime, you can try the different license keys in epo server settings, then refresh software manager to see what products show up for each.  Otherwise, download them manually from the download site till they merge the keys into one.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

More McAfee Tools to Help You

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community