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When instlling Patch12, only the agent installs

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Recently, agent 5.06 installs, and Patch 12 looks like it is installing however it never shows up on the machine?
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McAfee Employee cdinet
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Re: When instlling Patch12, only the agent installs

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If your Windows 10 build is 1903 (latest), then p12 will not install and is not supported on that build.  You need patch 13.  Refer to KB51111.

Also, as an fyi, 5.0.6.222 agent is prone to the agent services crashing, so I would advise using latest agent version.  Additionally, the 5.0.x version of the agent will reach end of life the end of this year.

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7 Replies

Re: When instlling Patch12, only the agent installs

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Are you installing 5.0.6 or 5.6.0? What OS are you trying to install it on? Is there an older version of the Agent on there? Are you installing locally or from ePO?

 

The 5.0.x versions had some issues so if you're using them consider updating to the newer ones.

 

Is there a reason you're not using 5.6.1?

Re: When instlling Patch12, only the agent installs

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I am installing Agent 5.0.6 using ePO onto a new Windows10 load.

It has worked previously on other new Windows10 loads, but has stopped working.

 

McAfee Employee cdinet
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Message 4 of 8

Re: When instlling Patch12, only the agent installs

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Patch 12 for what product and what is the exact build of the operating system?

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Re: When instlling Patch12, only the agent installs

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Sorry,

VirusScan 8.8.0.2024 Patch 12

Agent 5.0.6.220

ePO Version 5.3.1

McAfee Employee cdinet
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Message 6 of 8

Re: When instlling Patch12, only the agent installs

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If your Windows 10 build is 1903 (latest), then p12 will not install and is not supported on that build.  You need patch 13.  Refer to KB51111.

Also, as an fyi, 5.0.6.222 agent is prone to the agent services crashing, so I would advise using latest agent version.  Additionally, the 5.0.x version of the agent will reach end of life the end of this year.

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

Re: When instlling Patch12, only the agent installs

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Thank you,

Will the very latest Agent version be compatible with VirusScan 8.8 Patch 13?

McAfee Employee cdinet
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Message 8 of 8

Re: When instlling Patch12, only the agent installs

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Yes, it will.  The kb I gave you also lists that info.

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

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