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Anna6
Level 7
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Message 1 of 8

When I'm trying to uninstall the EPO the wizard performs a rolling back action

When I'm tring to uninstall the EPO the wizard performs a rolling back action receiving this error:

Setup has encountered the error:

FAILURE: In ServiceStopService to stop service [MCAFEETOMCATSRV] with return code [-1]. Failed in InstallScript file [C:\CodeBases\isdev\Script\ISRT\Src\Service.rul] line number [417] with error code [-1].

For more information, search for the error in the EPO400-Install-MSI.LOG file, located in the logged-on user’s Temp directory.
(Note: Close Setup before searching this log file to ensure all data is written to it.)

Depending on the error, more information may be available in the log files listed below.

In the logged-on user’s Temp directory:

EPO400-CommonSetup.log
EPO400-Troubleshoot\Orion Framework\core-install.log
EPO400-Troubleshoot\Mercury Framework\epo-install.log
EPO400-Troubleshoot\TomcatLogs\epo.log
EPO400-Troubleshoot\Apache2Logs\errorlog.*
EPO400-Troubleshoot\DBLogs\*.log

Please Help Me!!!!!:confused::confused::confused::confused:
7 Replies

RE: When I'm trying to uninstall the EPO the wizard performs a rolling back action

Even if you are trying to uninstal instead of installing have you tried to restart the Microsoft SQL Server service as told in KB52236 before trying to uninstall it?
Anna6
Level 7
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Message 3 of 8

:confused:

Yes,I tried everythig...please if you have any pdf's or something that can help me....

RE: :confused:

I've seen in a turkish forum that user had the same problem when the regional config of the server was not English, can it be your case?
Anna6
Level 7
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Message 5 of 8

RE: :confused:

No...my rigional conf are English...more suggestions?
:confused::confused:

RE: :confused:

Can you post the content of the EPO400-Install-MSI.LOG file?

You must also not use the terminal server for removing ePO
McAfee Employee jstanley
McAfee Employee
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Message 7 of 8

Re: RE: :confused:

Re: When I'm trying to uninstall the EPO the wizard performs a rolling back action

I was trying to do my install from an RDP session (Terminal Server) and it was failing at the starting services.

I logged onto the machine from the console and it installed fine.

ePO 4.5 installing SP1

D

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