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bostjanc
Level 10

WIN 10 - anniversary update (UNABLE TO UNINSTAL MCAFEE AGENT - please help!)

Hi guys.
McAfee Agent version: 5.0.3.316

WIN 10 Enterprise

Version: 1607

OS BUILD: 14393.321

We are unable to uninstall McAfee Agent:

-  either thru EPO (Directory Management - delete system and remove MA after next communication),

- neither with "C:\Program Files\McAfee\Agent\x86>FrmInst.exe /forceuninstall".

If we use FrmINST.EXE we recieve WIN10 error.

win10.png

Please advise us how to uninstall McAfee Agent on WIN10 machines.
With best regards

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3 Replies
jrp78
Level 10

Re: WIN 10 - anniversary update (UNABLE TO UNINSTAL MCAFEE AGENT - please help!)

MA 5.0.4 / MA 4.8 Patch 3 is the minimum supported version for Windows 10 Version 1607 (Anniversary Update). See KB84916.

Can you try simply upgrading rather than uninstalling?

bandit61
Level 9

Re: WIN 10 - anniversary update (UNABLE TO UNINSTAL MCAFEE AGENT - please help!)

enter into registry

removed all mf... - entries under HKLM\System\CurrentControlSet\Control\SafeBoot\Network

shutdown /r /o  selected safeboot with networking

removed all mcafee directories

removed all mf.. entries under HKLM\System\CurrentControlSet\Services

removed all mf.. entries under HKLM\System\CurrentControlSet002\Services

checked all mf.. entries under HKLM\System\CurrentControlSet001\Services

removed all Mcafee and Network Associates under HKLM\Software and under HKLM\Software\WoW6432Node

reboot again into normal mode

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brentil
Level 12

Re: WIN 10 - anniversary update (UNABLE TO UNINSTAL MCAFEE AGENT - please help!)

I would try what ​ recommended.  The MA 5.0.4 should have been deployed prior to moving to 1607 as it's not supported but upgrading it with 5.0.4 (or 5.0.5) should return it to functionality which will then let you completely remove it if you still need to.

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