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trilix
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Vmware vm's not visible in ePO

Hi,

We have a lot of vm's that are not always visible in ePO.  We've researched the issue and found out that the vm's have a duplicate mac address for the RAS Async Adapter only.  However the mac address for the LAN adapter of each vm is not identical.  Also under "HKLM -> Software -> Network Associates -> ePolicy Orchestrator -> Agent", the mac address is the one used of the LAN adapter.

My question is: Does a duplicate RAS Async adapter cause this issue?

Thanks in advance.

Extra info:

Using ePO 4.5

No duplicate GUID

Alle vm's are created from clean installs and ePO Ageint is installed manually