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Virusscan Enterprise 8.7i does not update SP5 to Windows 7 machine

Hi,

Can anyone advise why our Windows 7 machines does not auto update to Virusscan Enterprise 8.7i SP5 from SP4? which other O/S like XP & Vista already successful updated.

We are running ePO 4.0 with SP7.

Thanks in advance.

4 Replies

Re: Virusscan Enterprise 8.7i does not update SP5 to Windows 7 machine

We are still running XP machines, but:

1) Are you deploying Patch5 via ePO task?

2) Do you have Global Updating enabled for patches VSE8.7i?

3) From the 7 machine get/post the update.log file (C:\Program Data\McAfee\DesktopProtection

Cheers

Re: Virusscan Enterprise 8.7i does not update SP5 to Windows 7 machine

Hi,

Yes, we are using ePO to roll out patch5, all machines successful updated the patch except those machines running Windows 7.

Cheers

McAfee Employee
McAfee Employee
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Message 4 of 5

Re: Virusscan Enterprise 8.7i does not update SP5 to Windows 7 machine

This could be because ePO doesn't recognise Windows 7 as a supported OS.  Before anything else, make sure you have checked in the extensions that are in the Patch 5 package - this may solve the problem.

HTH -

Joe

Re: Virusscan Enterprise 8.7i does not update SP5 to Windows 7 machine

Hi Joe,

I've check in the patch 5 extension or else other O/S won't be able to update to patch5, actually I already deploy patch 4 via ePO few month back and all the machines working fine.

Thanks