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Username properties reports NA

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Almost 10% to 15% of machines are reflecting with NA as the username.

Need to understand - what could be the possible reasons behind this.

 

ePO - 5.3.3

MA Agent - 5.0.6.x

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McAfee Employee cdinet
McAfee Employee
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Message 6 of 6

Re: Username properties reports NA

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Not if the agent has checked into epo with no user logged in.  It will report the current user and if there is no current user, there is none to report.

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McAfee Employee hem
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Re: Username properties reports NA

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Please look into #: 

https://community.mcafee.com/t5/ePolicy-Orchestrator/EPO-5-3-quot-USER-NAME-quot-and-quot-USER-quot-...

 

 

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Re: Username properties reports NA

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Hi Hem,

 

Thanks for the shared details.

 

But, Why McAfee agent fails to retrieve the username from Windows? 

Is it MA fault or Windows fault?

 

 

McAfee Employee cdinet
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Message 4 of 6

Re: Username properties reports NA

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If there is nobody logged into the system, there is no username for the agent to retrieve, so you would need to validate when you see this, is someone actually logged in or not.  What version of the agent?  There are also some issues with some agent versions failing to collect properties periodically, so you might want to be at the latest agent version.

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Re: Username properties reports NA

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We are using the latest & greatest MA version. But still facing the same issue.

 

My concern is: It should atleast store the last logged in user name instead of BLANK.

McAfee Employee cdinet
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Message 6 of 6

Re: Username properties reports NA

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Not if the agent has checked into epo with no user logged in.  It will report the current user and if there is no current user, there is none to report.

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

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