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User recovery options disabled from EPO

Hello,

I have this problem were with a specific user where every time I need to do an encryption recovery from the EPO all of the user recovery options are grayed out. I can only do Machine Recovery.

 

The user's machine has Drive Encryption Agent, Go and Windows 7.2.4.2. Also the user is associated in Encryption users to that computer.

Any idea why the user recovery options are disabled?

 

Thanks in advance.

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7 Replies
Reliable Contributor twenden
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Message 2 of 8

Re: User recovery options disabled from EPO

You need to check the ePO server drive encryption policies. Look for that system in ePO and then click on "Actions" , "Directory Management" and "View Assigned Policies". Make sure that it has the button for self recovery enabled under user based policies. 

 

 

Re: User recovery options disabled from EPO

twenden, thanks for the reply.

The system has the user based policy applied and it has the button for self recovery enabled.

Any other ideas?
McAfee Employee cdinet
McAfee Employee
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Message 4 of 8

Re: User recovery options disabled from EPO

Check that user's permssions under permission sets to see if they are missing some rights.

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Re: User recovery options disabled from EPO

It has all the permissions it needs. That's the odd thing...

McAfee Employee cdinet
McAfee Employee
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Message 6 of 8

Re: User recovery options disabled from EPO

what version of epo?  Are there other epo users who have less permissions possibly logged in at the same time?

 

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Re: User recovery options disabled from EPO

The EPO version in 5.3.3

 

Yes.

 

The strange thing is that this ocurrs only with this user.

With anyother we can perform a user recovery as usual.

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McAfee Employee cdinet
McAfee Employee
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Message 8 of 8

Re: User recovery options disabled from EPO

Please open a ticket with McAfee so we can investigate.  I know of one other similar case open.

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