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ta11
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Upgrade of MA 4.6 ->4.8 fails with laptops

We experience serious issues upgrading MA 4.6 -> 4.8.

It doesnt matter how we try deploy this upgrade, from ePO, SCCM or locally, we experience the same, desktop and servers upgrade succesfully, laptops fail with

"error 1072: The specified service has been marked for deletion." in MFEagent.msi.log

McAfee components configuration/policies are the same for laptops and desktops. There is no significant differences for desktops and laptops from perspective of windows domain policies.

Laptops run DirectAccess and have offile files enabled, that is not implemented on desktops.

Platinum support has investigating this already several months without success.

We know that upgrade proccess does not complete current installation removal part correctly, probably not able to remove some files or registry keys.


If anyone has experienced similar or has any ideas to find the root cause, please share.


rgds

Taavi