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Upgrade Viruscan Enterprise with ePO

Hello,

With ePO 4.5, I tried to upgrade Virusscan Entreprise from 8.7 Patch 1 to Patch 5 and it doesn't work!

Is there somebody has got the same trouble? and has a solution?

9 Replies
StefanT
Level 9
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Message 2 of 10

Re: Upgrade Viruscan Enterprise with ePO

How have you tried to update it?

Firstly you check in the patch in to the master repository and then you have to create a client task to update your clients (create task and select 'Product Update' from the drop down box and on the next screen check the box near the bottom for Patches and serivice packs: VirusScan Enterprise 8.7.0).

That's what I did and it rolled the patch out fine (well apart from the issues it created!)

Stef

Re: Upgrade Viruscan Enterprise with ePO

Thanks for your response

I have done the "check in the master repository"

Capturer1.JPG

but when I create the client task, i havent the patch for VSE 8.7 ??

Capturer2.JPG

StefanT
Level 9
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Message 4 of 10

Re: Upgrade Viruscan Enterprise with ePO

It looks like you don't have the VirusScan 8.7i extensions checked in to ePO?

You need to go to Menu | Software | Extensions | Install extensions and browse and add VIRUSSCAN8700.Zip and VIRUSSCANREPORTS.Zip (these are part of the original VirusScan package).

Stef

Message was edited by: StefanT on 06/12/11 14:39:48 GMT

Re: Upgrade Viruscan Enterprise with ePO

I have also done that cos If I try again, it gives me an error :

Capturer3.JPG

StefanT
Level 9
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Message 6 of 10

Re: Upgrade Viruscan Enterprise with ePO

Ah, OK, that's interesting because that's not really any different than I have done and I certainly have 8.7 listed under my product updates.

Hopefully one of the resident McAfee guys (or girls!) will be able to add to this as I'm not sure what else to do.

Regards

Stef

Re: Upgrade Viruscan Enterprise with ePO

Many thanks for taking the time to try to help me

Kind regards

Daniel

StefanT
Level 9
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Message 8 of 10

Re: Upgrade Viruscan Enterprise with ePO

You're very welcome Daniel, sorry I can't help any further.

Regards

Stef

McAfee Employee
McAfee Employee
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Message 9 of 10

Re: Upgrade Viruscan Enterprise with ePO

Hi...

It looks from the screenshot like you have checked in the full install package rather than the update package - ideally you need both   Please see this thread  for details...

HTH -

Joe

Re: Upgrade Viruscan Enterprise with ePO

Thanks for this new issue.

I'll try it ASAP