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Upgrade MA and VSE no DAT Download

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Hi Community,

i have upgraded MA and VSE on some Servers.

95% are working fine, but the Microsotf Exchange Servers (McAfee Security for Microsoft Exchange installed) make some problems.

If i start an Update to download DAT from Agenthandler i get the following message:

Error occured while getting point product callback component interface.

McScript_error.log:

2017-08-14 09:11:31 E        #12220 UpdatePlugin   QI:failed on McAfeePointProduct Update Plugin Interface:{47264A7F-3991-431a-8E05-E909A5CF96ED}

2017-08-14 09:11:31 E        #12220 ScrptExe       Error trace:

2017-08-14 09:11:31 E        #12220 Thread [Main thread]->

2017-08-14 09:11:31 E        #12220 SessMgr        [SessionManager::runScript:C:\ProgramData\McAfee\Agent\update\UpdateMain.McS]->

2017-08-14 09:11:31 E        #12220 ScrptExe       [Executing section ScriptMain]->

2017-08-14 09:11:31 E        #12220 ScrptExe       [CallIf]->

2017-08-14 09:11:31 E        #12220 ScrptExe       [Executing section StartUpdateProcess]->

2017-08-14 09:11:31 E        #12220 ScrptExe       [Call]->

2017-08-14 09:11:31 E        #12220 ScrptExe       [Executing section DetectInstalledProductsAndUpdate]->

2017-08-14 09:11:31 E        #12220 ScrptExe       [Call]->

2017-08-14 09:11:31 E        #12220 ScrptExe       [Executing section GetDetectionScripts]->

2017-08-14 09:11:31 E        #12220 ScrptExe       [Call]->

2017-08-14 09:11:31 E        #12220 ScrptExe       [Executing section FindAndExecuteDetectionScripts]->

2017-08-14 09:11:31 E        #12220 ScrptExe       [LoopIf]->

2017-08-14 09:11:31 E        #12220 ScrptExe       [Executing section EnumerateThroughProductIDList]->

2017-08-14 09:11:31 E        #12220 ScrptExe       [LoopIf]->

2017-08-14 09:11:31 E        #12220 ScrptExe       [Executing section EnumerateThroughFile]->

2017-08-14 09:11:31 E        #12220 ScrptExe       [Call]->

2017-08-14 09:11:31 E        #12220 ScrptExe       [Executing section ExecuteDetectionScript]->

2017-08-14 09:11:31 E        #12220 ScrptExe       [Line 614:  RunScript dwRet = C:\ProgramData\McAfee\Agent\\Evaluation\VSCANDAT1000\V2datdet.mcs, ScriptMain]->

2017-08-14 09:11:31 E        #12220 ScrptExe       [Executing section ScriptMain]->

2017-08-14 09:11:31 E        #12220 ScrptExe       [LoopIf]->

2017-08-14 09:11:31 E        #12220 ScrptExe       [Executing section EnumerateThroughProducts]->

2017-08-14 09:11:31 E        #12220 ScrptExe       [Call]->

2017-08-14 09:11:31 E        #12220 ScrptExe       [Executing section DoesProductNeedUpdate]->

2017-08-14 09:11:31 E        #12220 ScrptExe       [CallIf]->

2017-08-14 09:11:31 E        #12220 ScrptExe       [Executing section SetInstalledVersionsUsingRegistry]->

2017-08-14 09:11:31 E        #12220 ScrptExe       [Call]->

2017-08-14 09:11:31 E        #12220 ScrptExe       [Executing section SetInstalledVersions]->

2017-08-14 09:11:31 E        #12220 ScrptExe       [GetProductInfo]->

2017-08-14 09:11:31 E        #12220 ScrptExe         Failed to get the product information.  Setting usingEarlyRelDats to FALSE

Dont know whats wrong. Same config and Upgradepath how the other servers.

Only difference ist Security for exchange.

Greetings

1 Solution

Accepted Solutions

Re: Upgrade MA and VSE no DAT Download

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So i have opened a case.

McAfee told me, that i have to install agent 5.0.6 or MSME hotfix HF1179256.

After i installed the HF all works fine.

2 Replies
Highlighted

Re: Upgrade MA and VSE no DAT Download

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Now i have deinstalled McAfee Security for Microsoft Exchange, after this i started the Update-Task again and voila DAT is up to date.

So should i open a case?

Or have didnt see any incompatibility?

Re: Upgrade MA and VSE no DAT Download

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So i have opened a case.

McAfee told me, that i have to install agent 5.0.6 or MSME hotfix HF1179256.

After i installed the HF all works fine.

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