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kink80
Level 12

Updates fail with NaInet library returned code == 13 in the agent log

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I have a few systems that stopped updating. If I try to do an Update Now or a Task I get the same response of imsite NaInet library returned code == 13. I have tried updating the McAfee Agent to a newer version and doing a frminst.exe /forceuninstall I still get the same results. Has anyone ran into this before? Thanks in advance! McAfee Agent 4.8.0.1500 updated to 4.8.0.1938 then back again. VSE 8.8.0.1528.

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kink80
Level 12

Re: Updates fail with NaInet library returned code == 13 in the agent log

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I ended up re-checking the System Temp environmental variables. I saw that TEMP and TMP were pointed to a nonstandard folder. I created the folder that McAfee was looking for in the folder that TEMP and TMP were pointed to and the error went away.

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McAfee Employee

Re: Updates fail with NaInet library returned code == 13 in the agent log

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You will need to check the mcscript.log for the reason for the failure.  That is in the c:\programdata\mcafee\agent\logs directory.  Can you post the entire contents of that log after an update failure if you don't see the cause in it?  You might want to blank out any IP's or system names or any other sensitive information.  Otherwise you can open an SR with McAfee support for further assistance.

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kink80
Level 12

Re: Updates fail with NaInet library returned code == 13 in the agent log

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I ended up re-checking the System Temp environmental variables. I saw that TEMP and TMP were pointed to a nonstandard folder. I created the folder that McAfee was looking for in the folder that TEMP and TMP were pointed to and the error went away.

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