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krit
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Update Tool for ePO 5.10 Update 2 fails with an SidebySide (79) windows event error

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Dear all,

 

As implied by the title, the ePO Updater tool fails with the following error:

 

"The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail."

 

The ePO is of version 5.10.0.2428, running on a Windows Server 2016 Datacenter Evaluation environment ( lab ), which is a VM running through VMWare workstation.

 

The database is on the same VM. ( SQL Server 2016 Service Pack 1 v. 13.0.4001 )

 

The relevant log in event viewer includes the following

 

"Activation context generation failed for "C:\Users\Administrator\Downloads\ePO_5.10.0_Update_2\ePOUpdater.exe". The setting http://schemas.microsoft.com/SMI/2011/WindowsSettings^disableWindowFiltering is not registered."

 

On a simple check over the internet, I could not observe a satisfying solution to this issue, although it is reported several times:

 

- https://forums.techguy.org/threads/side-by-side-configuation-is-incorrect-autoelevate.967826/

- https://www.reddit.com/r/techsupport/comments/2bto51/side_by_side_configuration_error_has_me_stumped...

- https://github.com/electron/electron/issues/11339

 

Currently, I am trying to implement the troubleshooting described here:

https://www.reddit.com/r/techsupport/comments/6gajcs/fix_for_activation_context_generation_failed_th...

without success until now.

 

I need this update to fix the issue described in KB90876

 

Any suggestion to this would be welcome.

 

Thank you.

 

krit

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krit
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Message 10 of 10

Re: Update Tool for ePO 5.10 Update 2 fails with an SidebySide (79) windows event error

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Dear all,

 

Thank you for the suggestions and overall support. The issue wasn't resolved on that particular VM, thus I created a new one and installed ePO 5.10 from scratch.

 

This time the installation of Update 2 was successful.

 

Regards

9 Replies
McAfee Employee Hawkmoon
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Message 2 of 10

Re: Update Tool for ePO 5.10 Update 2 fails with an SidebySide (79) windows event error

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Hi krit,

The 'issue' would appear to be with the host itself rather then the update.

Question for you;
If you look at the registry, specifically this key:

  • [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SMI\WinSxS Settings\amd64_microsoft-windows-settings_31bf3856ad364e35_none_5e7b0013834d1c8b\10.0.14393.0\Settings]

What do you have here?

From a 'working' system in the lab I have:

(default)               REG_SZ        (value not set)
autoElevate         REG_SZ        xsd:string
disableTheming  REG_SZ        xsd:string
dpiAware             REG_SZ        xsd:string

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krit
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Re: Update Tool for ePO 5.10 Update 2 fails with an SidebySide (79) windows event error

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Hello Hawkmoon,

Thank you for the reply.

Already checked that parameter in the registry, according to the references that I provided.

The value is the same also in my lab.

Regards,

krit

McAfee Employee Hawkmoon
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Re: Update Tool for ePO 5.10 Update 2 fails with an SidebySide (79) windows event error

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Thanks for the update!

I think were going to needmore detail from teh process at run time to see what it is unhappy with.(potentially at a deeper level then the app logs give indication for)

Can you use the sxstrace.exe tool and 'replicate' the matter saving the output to a log file?

From a CMD prompt; example:

  • SxsTrace Parse -logfile:SxsTrace.etl -outfile:SxsTrace.txt

Might be worth doing this from an admin prompt to remove any possible restriction/limitaiton applied to none admin interface.

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krit
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Re: Update Tool for ePO 5.10 Update 2 fails with an SidebySide (79) windows event error

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I ve run the sxstrace trace and parse commands  and here is the output:

=================
Begin Activation Context Generation.
Input Parameter:
Flags = 0
ProcessorArchitecture = AMD64
CultureFallBacks = en-US;en
ManifestPath = C:\Users\Administrator\Downloads\ePO_5.10.0_Update_2\ePOUpdater.exe
AssemblyDirectory = C:\Users\Administrator\Downloads\ePO_5.10.0_Update_2\
Application Config File =
-----------------
INFO: Parsing Manifest File C:\Users\Administrator\Downloads\ePO_5.10.0_Update_2\ePOUpdater.exe.
INFO: Manifest Definition Identity is (null).
INFO: Reference: Microsoft.Windows.Common-Controls,language="*",processorArchitecture="*",publicKeyToken="6595b64144ccf1df",type="Win32",version="6.0.0.0"
ERROR: The setting http://schemas.microsoft.com/SMI/2011/WindowsSettings^disableWindowFiltering is not registered.
ERROR: Activation Context generation failed.
End Activation Context Generation.

I ve also opened a relevant thread in MS community. It seems like the issue lies in this "disableWindowFiltering" element.

Regards,

krit

krit
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Re: Update Tool for ePO 5.10 Update 2 fails with an SidebySide (79) windows event error

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Dear all,

After further troubleshooting with the process monitor tool, I have narrowed the "no success" procmon logs to the 4 below:

 

1) High Resolution Date & Time:    2/25/2019 4:24:15.6928170 PM
Event Class:    File System
Operation:    QuerySecurityFile
Result:    BUFFER OVERFLOW
Path:    C:\Users\Administrator\Downloads\ePO_5100_Update_2\ePOUpdater.exe
TID:    1668
Duration:    0.0000103
Information:    Label

2) High Resolution Date & Time:    2/25/2019 4:24:15.6936843 PM
Event Class:    File System
Operation:    CreateFile
Result:    NAME NOT FOUND
Path:    C:\Users\Administrator\Downloads\ePO_5100_Update_2\ePOUpdater.exe:Zone.Identifier
TID:    1668
Duration:    0.0000220
Desired Access:    Read Attributes
Disposition:    Open
Options:    Open Reparse Point
Attributes:    n/a
ShareMode:    Read, Write, Delete
AllocationSize:    n/a

3) High Resolution Date & Time:    2/25/2019 4:24:15.7007477 PM
Event Class:    File System
Operation:    CreateFileMapping
Result:    FILE LOCKED WITH ONLY READERS
Path:    C:\Users\Administrator\Downloads\ePO_5100_Update_2\ePOUpdater.exe
TID:    1668
Duration:    0.0000025
SyncType:    SyncTypeCreateSection
PageProtection:    PAGE_EXECUTE|PAGE_NOCACHE

 

4) High Resolution Date & Time:    2/25/2019 4:24:15.8228155 PM
Event Class:    File System
Operation:    CreateFile
Result:    NAME NOT FOUND
Path:    C:\Users\Administrator\Downloads\ePO_5100_Update_2\ePOUpdater.exe.Config
TID:    1636
Duration:    0.0000214
Desired Access:    Generic Read
Disposition:    Open
Options:    Synchronous IO Non-Alert, Non-Directory File
Attributes:    n/a
ShareMode:    Read, Delete
AllocationSize:    n/a
Impersonating:    WIN16NOV\Administrator

 

Now, I am in the process of searching the meaning of the bold above. For example, for "file locked with only readers" i find that "Indicates that a file or file mapping was locked and that all users of the file can only read from it.". Any idea of the meaning of these?

Moreover, I would like you to confirm that the ePO 5.10.0 Update 2 installation package .zip of December 11, 2018 file is functioning and/or does not miss any files, plus if there are any additional requirements to those mentioned in the package release notes ( e.g. an MS Visual C ++ redistributable package of certain year and version ).

 

Regards,

 

krit

McAfee Employee cdinet
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Message 7 of 10

Re: Update Tool for ePO 5.10 Update 2 fails with an SidebySide (79) windows event error

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I found your original post, which MS recommended installing the latest c++.

"The link in your initial post was resolved by applying C++ 2005 SP1. Here is the MS link to the latest versions. Does anything need updated on your server? 

https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads"

 

From the epo 5.10 install guide, here is what it requires:

Microsoft Visual C++ 2010 Redistributable Package (x64 and x86)

Microsoft Visual C++ 2015 Redistributable Package (x64 and x86)

MSXML 3.0 and 6.0

 

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krit
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Message 8 of 10

Re: Update Tool for ePO 5.10 Update 2 fails with an SidebySide (79) windows event error

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Hello,

 

"From the epo 5.10 install guide, here is what it requires:

Microsoft Visual C++ 2010 Redistributable Package (x64 and x86)

Microsoft Visual C++ 2015 Redistributable Package (x64 and x86)

MSXML 3.0 and 6.0"

 

All the above have been installed, yet the issue remains.

McAfee Employee cdinet
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Message 9 of 10

Re: Update Tool for ePO 5.10 Update 2 fails with an SidebySide (79) windows event error

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Do you have a ticket open yet with McAfee?  If so, please send me the case number in private message.  If you don't, please open one and let me know the case number.

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krit
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Message 10 of 10

Re: Update Tool for ePO 5.10 Update 2 fails with an SidebySide (79) windows event error

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Dear all,

 

Thank you for the suggestions and overall support. The issue wasn't resolved on that particular VM, thus I created a new one and installed ePO 5.10 from scratch.

 

This time the installation of Update 2 was successful.

 

Regards

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