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Update Security, Manage Features grayed out

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Hello

I am running ePo 4.6.8, using VSE 8.8. I have loaded this successfully on a Windows 7 pc. But when I right click on the McAfee icon, the only items not grayed out are View Security Status and McAfee Agent Status Monitor. I have researched this and found apparently I need to check a box called "Allow End Users to Update Security". Where would I find this box?

Thanks

Stephen KProblem1.pngeating

1 Solution

Accepted Solutions

Re: Update Security, Manage Features grayed out

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Hi,

make sure you have installed VSE on the endpoint.

Thanks,
Avinash

7 Replies

Re: Update Security, Manage Features grayed out

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Hello skeating,

follow the process below to enable the feature

1.From system tree click on the group with the machines you want to enable this feature.

2.Go to Assigned policies tab.

3.Select "McAfee Agent" in the product list

4.Under the general policy column select "<your policy name>"

5.Check "Allow end users to update security from the McAfee system tray"

6.Click "save"

give a wake up call to the machine


Thanks,
Avinash

Re: Update Security, Manage Features grayed out

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Thanks so much for your answer. What would I have to do to get the Manage Features to not be grayed out? The Update Security is no longer grayed out.

Re: Update Security, Manage Features grayed out

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Hi,

make sure you have installed VSE on the endpoint.

Thanks,
Avinash

Re: Update Security, Manage Features grayed out

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So install VSE on the pc, and then do a forced install from the eOp server?

Re: Update Security, Manage Features grayed out

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You can configure the install task from ePO or You can install manually.

Re: Update Security, Manage Features grayed out

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What I meant was that you install VSE on the pc, then when adding the pc to the eOp, you have the option to when pushing out the agent to force the version of VSE on the pc to upgrade to the version on the eOp. I presume this will give you all the options you would normally have if you just load the VSE on the machine.

Re: Update Security, Manage Features grayed out

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As the agent is in place you can assign the VSE install task for the machine or you can run the install task on the single machine or you can install VSE manually and as the agent is already installed the machine is added to the ePO. There is no need for force installation of VSE or the agent.